Status Codes
Hi,
In the problem module, whenever the status in changed the same is updated in the history.
For eg: STATUSID Changed from 1 to 4203.
STATUSID Changed from 5101 to 1.
Is there a co-relation of these status code to the one actually defined in the tool.. Maybe 4203 is "Root cause Analysis", 5101 is "Resolved"
How do we check this in the tool.
Info on the above will be helpful pl.
Regards,
R Karthikeyan