Hi, I have a couple of report related queries and hope you could assist.

Firstly, I cannot find a pre-defined user report and need to create one. We have a some additional fields to be added as well. and it needs to cover requesters and technicians.
What I am looking for is sth like:

Name

Line Manager

Department

Site

City

Region

Company

We also have an issue in that when accessing the technician profiles the field "site" is not available i.e. we cannot amend/correct it. How can we go around this?

Lastly, we have populated a large number of MESD profiles with additional data to aid our reporting and transparency. Existing tickets, however, are not updated. Is there sth in the tool that allows us to update the tickets (thousands). Or do we need to extract to excel and perform a vlookup there to get the relevant data in.

Kind regards,

Diana