Hello,

I'm trying update my servicedesk to the last version for migrate it to a new server. I could apply the patch to update from 9117 to 9121 without problems.

For appply this first patch i followed the next steps:

1 stop the app

2 run the backup script

3 run the update script

4 start the app

When i try apply the patch to 9200 follow the same steps than before, but in the step 3, at 3 or 4 seconds of start, it stop with simple error message (without any description of the possible fail) and the log file is empty.

Someone have any idea of what can be the error and a possible fix?

Regards.