Good Morning, 

We have Low Data Threshold notifications that are sometimes sent in the middle of the night where a technician may not be able to get to the ticket til the morning to assign to a requester.

By assigning to a requester, the ticket notifies the client that of the request.

We would like to automate the process by a custom script in the actions column of the business rules. The process is a request comes in that Excludes certain details on the email heading, It locates the customer based on description details in the email then assigns to the correct requester, which then emails the designated customer address and the ticket is closed.

Any help or direction is much appreciated,

Jake