Hello,

I was wondering if its possible to make the "Mode" field within an incident auto-populate based on the method it was received. For example, If a customer e-mails the service desk about an incident vs placing a ticket on the portal. I noticed it autopopulates on the technician's view when a ticket is submitted via e-mail. However, If the customer places a ticket through the ServiceDesk Plus portal, that field stays empty on both the requester and technician's view after the ticket has been submitted. (See attached images)

The first image here is the technician's view when an incident was submitted via e-mail. Notice the mode field autopopulates:

This second image is the technician's view when an incident was submitted through the ServiceDesk Plus portal. Notice there is nothing in the mode field: