Hello,

I am currently in the process of setting up Desktop Central and getting it configured for our domain.

As it currently stands, our technicians all use a regular user account in Active Directory for their day to day tasks, and then use a separate Domain Administrator account that is associated to them whenever they need to use elevated privileges.

The way we currently have Desktop Central technicians set up, is by granting them access in ServiceDesk Plus. That means that it assigns them the same account that they use in ServiceDesk Plus, which is their standard (non-domain admin) Active Directory user account.

I have noticed that whenever we do tests using the Remote Control functionality, it attempts to run everything as their standard (non-domain admin) account.

Is there a way to have it prompt for their Domain Admin credentials, or to assign their Domain Admin credentials to their technician account in Desktop Central?

If there is a better way to handle this, I am happy to change it, but we are hoping to keep the Single Sign-On ability that we have by linking ServiceDesk Plus to Desktop Central.

Thanks!