Is there a way to start communications to pre-defined third parties from within a request/problem?

For example, if a problem is for a failed device that we have support for - to be able to "Contact Vendor" or "Contract Support" in order to continue the process within the Service Desk instead of breaking out to E-Mail etc..  Status can then be set to "Await Third Party" until they respond - keeping all comms inside the ticket.  This side of the comms not being visible to the requester.

Likewise for Requests/Purchases - obtaining the price/availability within the ticket.

We're currently using SDP On Demand.