Convert incident to service request button is missing.
Hello all With the latest update 10601, the convert incident to service request button is missing. Does anyone have any idea why this is? Regards
Adding Zia to Sharepoint Intranet
Hello, Has anyone been able to successfully add the Zia chatbot to their Sharepoint environment? We are hoping to use Zia to automate first contact with the end user and allow them to open tickets. To do this we would like to embed Zia into our companies
Header of the Reports
Hi Team, Is it possible to remove the report header at the time of export? I have a customer who does not want that header to be able to send it to an email and then generate an import automation. Unfortunately the API's were not functional because it
Not accepting the Incoming mail setting
HI Not accepting the incoming mail setting in service desk plus getting below error. But error occurred while trying to check connection with mail server - Problem connecting to mailbox.
How To: Script change subject field with information from custom fields
I have found a few posts talking about this but cannot quite figure it out. Attached are my current scripts and the field I am wanting to use. The main issue I seem to be having is how do i know what to put in cs.getValue(""); everything I try returns
Mail Server Settings - Internal Error
Hello We cannot make any changes in Mail Server Settings. When tried to remove account, "Internal Error" message shows up. ( Please refer to the screenshot in attachment) We cannot remove nor add or change anything in Mail Server Settings. Please advise
Ability to display Assets that share a department with requester in Create Request form
When creating a new request you can pick the asset. Currently the only options are to pick from a list of assets that are assigned to the requester or from all the assets. It would be beneficial to identify those assets that are assigned to the department
Restricting Request Type by Incident Template
Is it possible to only have certain Request Type values available based on the Incident Template? For example, if I have Request Types - Incident/Request for Info/Service Request and on my Incident Template for "New Joinee", I do not want "Service Request"
Requester Access To Site Requests
When giving a requester access to view all requests for a site for auditing purposes, add an option for the requester to also view deleted requests, or at least add a drop-down option for this. This would allow us to give users in our quality group to
Service templates - Site field
Hi community, hope you're doing well. I'm encountering an issue with service templates: the field Site is always greyed out in requester view while it can be modified in technician view, whatever the selected template. Can I somehow enable it in requester
Tableau Prep Builder being pushed out to some of our PCs even though it doesn't exist on our server - anybody else?
I've reached out to Support about this and they confirmed this is a known issue and they're working on a fix and will email us full details when they have them. Support stated this was not just affecting us and our server, but "all" systems. We have multiple
Problems mounting server shares on MacOS, using Mac Agent under Configurations...
Hi, I would like to ask if anybody else, in the forum has encountered issues when trying to mount server shares using the Mac Agent, under Configurations, in Desktop Central? I have just received confirmation (but no bug report reference number, as yet. I have requested this), from DC support that there appears to be a bug, when trying to mount shares, using Configurations in DC. I have been provided with a script, as a work around, until the DC team are able to fix this bug, but I'm afraid the script
ME/DC dropped the ball with macOS patching...
It appears that, since the introduction of macOS Big Sur, Apple have had a paradigm shift in the way patching of macOS behaves and can be managed. It appears that ManageEngine have dropped the ball on this event quite spectacularly. No comment or response
Restoring deleted interfaces
I have several interfaces on a router device that I deleted in netflow. I need to re-add them, and our router should be reporting up to Netflow on them, but they are not dynamically re-adding. Any advice on how to re-add them? Note that our routers are
Getting SNMP IfIndex for already renamed interfaces
Hi, In our Netflow implementation, we have several routers that we recently upgraded to newer models (Cisco). This changed all the IFIndexes, so our previously named (renamed in netflow) interfaces no longer match up with what they are supposed to. Is
Apache Log4j for OpUtils Product
I have searched, but can only find information regarding OpManager. I run OpUtils, is this program vulnerable this Log4j bug?
Wrong encoding in Account description (Cyrillic)
After updating to version 10.6, the information in the "description" field of the account was displayed incorrectly when entering Cyrillic characters.
Changelog for GINA/Mac/Linux Login Tool (5.9 update)?
Is there a changelog for the recent 5.9 update to the GINA/Mac/Linux login tool?
Password retrieval via API with MSP API account
Hi, I've a question. As of version 12000 you have added the following ability: It is now possible to move the RESTAPI users to the client, and the supported client organizations with complete access can manage resources and accounts. Are you also planning
HOW i can monitor the DRBD status and PCS status for Cluster pacemaker
HOW i can monitor the DRBD status and PCS status for Cluster pacemaker
Windows Defender showing as vulnerable, but actually it's not
This is the first time I'm really digging into our new Endpoint Security add-on. One thing that's strange is I have a lot of systems showing: "Vulnerabilites CVE-2021-31978,CVE-2021-31985 are fixed in Windows Defender 1.1.18200.3 mpam-fe-defender-x64"
No confirmation emails
Is it possible to create a requester account that has an email address to identify the incoming requests, but does not send out emails to that account? We have some devices that report alarm states to us but they don't need to receive emails from SD+.
Nginx Zero-day RCE Vulnerability
Hi There, Does it affect zero-day ManageEngine products spawned on Nginx? Can you give me information about this? ref: https://securityonline.info/nginx-zero-day-rce-vulnerability-alert/
Google fixes several high severity vulnerabilities in its Chrome 100.0.4896.88 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 100.0.4896.88 for Windows, Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-1305 Use
Notifications when "Do not allow request creation by email" is turned on
Team, As we all know, Email support, while convenient, is one of the least effective methods for taking in requests. We've finally gotten our enterprise to acknowledge this and we would like to move to a model whereby we are only using the self-service
Google fixes several high severity vulnerabilities in its Chrome 100.0.4896.88 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 100.0.4896.88 for Windows, Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-1305 Use
Google fixes several high severity vulnerabilities in its Chrome 100.0.4896.88 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 100.0.4896.88 for Windows, Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-1305 Use
Some users can can use old passwords and some not??
Hello... We have Windows Server 2012 R2, where we have a server named AD-1 and is the primary so to speak and AD-2 is the secondary, meaning only AD-1 can send out the changes. We are using ADself service Plus. Not sure where to look to get the version
Your account is not configured for Multi-Factor Authentication. Please contact your Administrator.
I am trying to enforce MFA enrollment and MFA on our superadmin accounts in ADSelfService Plus. The superadmin accounts are a couple of user accounts synced from Active Directory. These user accounts are in their own OU in AD and do NOT have any other
Deprovisioning best practices series #3: Regularly clean up stale accounts
Inactive user accounts are a major threat to an organization's security as they can be easily exploited by attackers to gain entry into the network. In order to keep the Active Directory clean and secure, it is important to ensure that inactive user accounts
Allowing user to select department assets
Hi, We're using SDP for our internal IT department, but would like to also use it for customer tickets. We have currently created a customer as a fake department and added a user and assigned it to that department. That seems to work and we can add more
Unassigned tickets
We have a bit of a hard time finding where to switch so that unallocated tasks end up with a specific queue. I would like to change so that all new cases that are sent to our service desk end up with a specific queue and not those that are not assigned.
Survey report is not calculating average rates well since upgrade
Hi All, I have a problem with the survey report which is about the average rating by months. After the upgrade the AVG line has started to miss calculating the average rating, but I don't know what is the reason, When I check in the individual rating
Change Tasks - Notifications
HI Setting up a new change management instance. During my testing I am creating a task within a change request, Problem is - I do no not get a notification that a task has been assigned to me. Task notifications work fine with incident requests. But nothing
[SOLVED] Reset MFA for Administrator account
I have a MFA issue, after adding google authenticator as my second way of authentication for Administrator account, it is not working and I can't login to service desk plus now . I there any way to reset it?
Trying to start PostgresSQL server failed
Hi everybody! For several months, I've had issues with trying to update my install of ServiceDesk Plus FREE version when it was trying to stop or start PostgerSQL To get around it, I would manually use startDB.sh or stopDB.sh and the patch would apply.
Error occured while processing the DownloadInstalledProductsXML
Hi, after updateten my test system from 10.1.2127.16.W to 10.1.2137.11.W patch scan isn't working anymore. Nothing else was changed. Only DC Update including the automatic agent update. Clients have this error in the logs: 22-02-07 APD
Locked out of system
We've updated our main AD administrator account which was configured within SelfService for domain configuration. Problem is we are now unable to log in to the system to update the configuration with the new password (get Invalid domain configuration
Patch ID 109351 Update for .Net Core (x64) (3.1.23) Wrong Download
The download for this patch is for the previous version, attempting to automatically download it attempts to download the 3.1.22 version and generates a checksum error. Please pass this to the patch team for review and correction
[Important] ADSelfService Plus 6122 Security Fix Release
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6122, with the following issues fix. Issue Fix: In product instances where post-action custom scripts are enabled, a security vulnerability (CVE-2022-28810) which could
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