Hello,

We used the Professional version of ServiceDesk Plus. Now our license ran out of date. Since we use the system as an IT help desk only, we decided to try the Standard edition as it fits our needs. We have installed a new  instance of Standard edition (5 tech users), made the backup of the actual base (Professional, expired license) and restored it to the new Standard one. “====Complete Restoration Process Successful====”.

But after that we got the message “License violation. You have created 3 technical logins, but your license can support only 1 technical logins” on a new system. It looks like license information has migrated with backup from the old instance to a new one, though “About” still shows Product Edition – Standard and License Type – Free Version.

What is wrong and what we have to do?

 Thanks,