I am needing to be able to generate a report that brings me a list of all the requests where the Actual Spent Time value is greater than 8hs.
I have a monthly indicator on requests with more than 16 hours of work and I need to be able to have a report to anticipate that happening.
Can you help me with this task?
Im running Service Desk Plus 13005 Build. With SQL 2016 Database
Thanks a lot