Configuring OpMan to alert which port starts a broadcast storm.
Hello all, I'm a Net Admin at a company with 8x Juniper closet switches, and 27x Juniper compact switches that my team and I manage on a daily basis. We use OpMan in our environment for most of our networked infrastructure. Recently, we've been having
[New update] [Solved] Tableau Prep Builder patch gets automatically installed on systems that didn't have the product installed
Edit 2: Added RCA of the situation. Edit 1: Uninstallation patches for dependency products have been added. Kindly scroll to the bottom of the post. Hey everyone, This forum post is to announce that the team is aware of a minor issue arising in
AdManagerPlus
Hi everyone. I have a problem with reports in this App. All reports always showing only 100 entries. Is it license restriction on something different like specific settings. I have version 7.1.26 now in trial mode
Upload Desktop Central Server logs via Web interface
Would like the ability that if support needs the logs from the Desktop Central Server and Distribution server that we can do this via the normal Desktop Central web interface support menu option. In addition, this would allow the upload WITHOUT shutting
Email Confirmation Steps for ADManager
Hii Everyone, I would like to ask you if is anyone who can help me with the problem below: I should create 2 steps of the email confirmation for: - Create Users - Reset Password - Modify Users As for the Unlock Users, I need one step of the email confirmation
ADManager Plus flagged for Spring4Shell vulnerability (CVE-2022-22965)
Anyone else having their ADManager instance flagged as having Spring4Shell vulnerability (CVE-2022-22965)? Does ManageEngine have any information on this? thx
Incident UDF Fields not available in custom report
Hi all, I'm trying to create a custom matrix report using UDF fields we created for a custom Incident template. When I use the Custom Report wizard to create the report, some of my UDF fields are available and some are not. I checked the properties
Mass delete of requesters
Hi, Is there a way to prune a multi year old sd+ database of defunct requesters either by selecting their email domain and/or the last time they submitted a case, e.g. no new cases in five years = delete the requester, and/or email domain = "@abc.com"
Set conditional field as mandatory after showing/unhiding
I have a service request field that is hidden until the user chooses a specific value on a related field. [if user type "contractor" then unhide "3rd party assessment" field.] I need to have the assessment field marked as mandatory, but only when the
Anyone able to update to ServiceDesk Plus 13000 or 13001?
Hi All, Anyone able to update to ServiceDesk Plus 13000 or 13001? Although I tried different environments, I was unsuccessful. We had to revert to the old version. I was wondering if anyone has done the updates without support and problems. // ** This
Acting on unassigned tickets
I get annoyed when my technicians act on tickets without first picking it up. So they might send a reply to a user but they haven't assigned the ticket to themselves I'd like to make the ticket unworkable unless you first pick it up without resorting
Need Help Creating Package to deploy
Need some assistance in Creating a package in Manage Engine to deploy to my windows workstations. The Package is for Qualys cloud Agent.
Google Play Issues only single user
Good day, Whenever I enroll one specific user on an android device, the playstore cannot install or update any apps, it doesnt even display apps. If I add another user to the device that user is fine no issues, play store works perfectly fine, this happens
Accessing Backdated field through the API
I have this Backdated field which I can see when accessing the Change request through the portal as below This Backdated field does not appear when I did a GET request through the API. How do I actually fetch the data for this Backdated field through
Configuring HA
I want to configure password manager in HA mode, but my current setup using MS SQL Express, which I know is not supported for HA; therefore, I will like to migrate to MySQL. Is there a special procedure for migrating an existing PMP configuration from
ADAudit is not capturing event ID 4769
Hello, I am looking in Profile Based Reports -> Account Logon - All Users Logon and this report does not capture even ID 4769 (Kerberos service ticket has been requested). This does not make sense as I see the events in the Security Log on my domain controllers,
Update on the recent vulnerabilities in Spring framework and the impact on ManageEngine on-premise products
A critical vulnerability in the Spring framework (CVE-2022-22965) affecting Spring MVC and Spring WebFlux applications running on JDK 9+ was disclosed publicly on March 31, 2022. The details of this vulnerability is documented by VMWare/Spring here: https://spring.io/blog/2022/03/31/spring-framework-rce-early-announcement
Requester allowed to view All their department requests
Hello, we have departments and few divisions in it. Is it possible to department head to view not only department but and all divisions requests? Currently head of department can see only department tickets, but not tickets of divisions that report to
Associate Asset in Business Rule
Hi, is there a way to use a Business Rule to associate an asset to a ticket? I would like to certain tickets received by email be automatically associated to an asset or CI, but can't find a way to do it in the "Business Rule" window. Thanks and best
Asset Managment - Serial Number
Good Afternoon Has anyone created a function in SDP Cloud to auto populate the Serial number of an asset with the Discoverd Serial Number. We had a similar issue with the last logon user that needed to be the primary users. The SDP Cloud DEV team did
Survey Link Renders Incorrectly
The Survey Link within an email loses https and does not render properly as if the html is incorrect. I am just filling out the simple form so not much I can impact beyond what I am entering, shown below. Any thoughts on rectifying? Selected Text: $SurveyLink
SD+ On demand Test environment
Hi How does someone with an existing Prod environment go about getting a replica stood up for test and dev purposes, please? I'm talking On Demand here. Cheers
Please Help, I need to do a report on WORKLOGS
Hi There, i hope you can help me? I have created a worklog group. When an engineer does work on a Request that is chargeable, he puts the hours in the worklog. I need to run a report for our customer with all the worklog/draw down that has been used
Share Request using API
Hi, I can tell from a Python script that you guys posted recently, that Share Request is supported through the API. When I check your API documentation however, there's no info on the Share Request possibilities. Therefore I'm having difficulties implementing it as we use PowerShell for our scripts. Usually (in this case to add a note to a request) we do something like this: # Set system parameters $sdphost = "http://URLtoServiceDesk/" $techkey = "11111111-1111-1111-1111-111111111111" # Set API module
Users Landing screen
I recently came across an issue where some users landing on the Password tab in their display and were trying to connect with on of the passwords associated with the resource. I found a option in Users to change their Tab to Resources or Dashboard.
Cannot select "Site" when we want to "Receive items"
Dear community, We don't have the option to select a site when we want to "Receive items". The "Site" selection is not available: We followed this guide: https://www.manageengine.com/products/service-desk-msp/help/adminguide/purchase/receive-items.html
New Feature in assets , Enhancements in assets , Zia and Behavior changes in assets
Dear Users, We are elated to announce the upcoming features in assets, enhancements in assets, Zia Prediction for Sub Category and Item and behavior changes in assets. Below is a brief run-through of the same: New Features Asset Life Cycle
SDP MSP - Android no se puede conectar al servidor error de login 10.6 Construir 10601
SDP MSP - Android no se puede conectar al servidor error de login 10.6 Construir 10601
Android Kiosk mode Wallpaper
In Kiosk mode, Manage Engine default wallpaper looks good in any tablet rotated position. But if custom wallpaper is applied, then when tablet is being rotated, wallpaper also rotates and gets all stretched out and messed up. Is it possible to change
How to configure password Sync in three domains multidirectional
Its possible to do a multiway password Sync with 3 domains? I configure password Sync agent in all dcs of the 3 domains, and create 6 Sync policíes A to B, A to C, B to A, B ti C, C to A and C to B. I do this config because a suport technician tell me
SDPLUS API V3 get information about field, system fields and UDF "Additional field"
Using API V3 I get json template structure. The structure contains field names, both system and UDF "Additional field". Questions: 1. udf - "Additional field" How to get information (field type(int, string, list, title, default value, list of values for
Tomcat upgrade suggestion
I'm running an older version of Manage Engine 14332 that uses Tomcat 9.0.16 Tenable vulnerability tools are reporting the following Medium severity issues. Apache Tomcat 8.5.x < 8.5.58 / 9.0.x < 9.0.38 HTTP/2 Request Mix-Up Apache Tomcat 9.0.0.M1 < 9.0.20
APM Plugin MSSQL Server Network error IOException: Could not create socket
Hi, could you help me with this message. The database monitor was working good. But days ago send the message: MSSQL Server is down. SQL Error : Network error IOException: Could not create socket I edit the monitor and test the credential. I checked
How to populate Projects Titles in a request additional field
Hello, I want to list project titles in a request additional field. How can I do that? I made some attempts but failed.
Mozilla fixes several high severity vulnerabilities in Firefox 99 and Firefox ESR 91.8
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 99 and Firefox ESR 91.8. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-1097 (Firefox and Firefox ESR) Use-after-free
Mozilla fixes several high severity vulnerabilities in Firefox 99 and Firefox ESR 91.8
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 99 and Firefox ESR 91.8. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-1097 (Firefox and Firefox ESR) Use-after-free
Mozilla fixes several high severity vulnerabilities in Firefox 99 and Firefox ESR 91.8
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 99 and Firefox ESR 91.8. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-1097 (Firefox and Firefox ESR)
SLA - Due By Date not autofilling
Hi Team, Our org uses SLA's which appear to have been set up correctly however when a user submits an incident or service request using the templates we've provided, the due date does not get set automatically on the ticket. I've read through some old
Unable to sync AD users to servicedesk
I was able to sync AD users as recently as End of January. I have changed nothing except Patch and now i get this. My Passwords has not changed and i have entered the password again just to make sure. Any assistance would be helpful.
DUO MFA call via HTTP (Windows GINA client)
Hello ManageEngine, We are deploying the ManageEngine GINA v5.9 client via HTTPS and it works well however our environment blocks HTTP calls to the outside world. This comes into play during the GINA DUO MFA prompt. From the logon screen, after a user
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