Can't configure Azure AD User Sync
I had this working at one point, but it quit syncing so I turned it off and when I turn it back on again, I get the message below. I have tried signing out and back in and not having any luck. We do have Azure AD SAML SSO configured and working so I
SDP Cloud integration with ME Analytics Plus Cloud
Dear Users We hereby to announce SDP Cloud's integration with ManageEngine Analytics Plus Cloud(https://www.manageengine.com/analytics-plus/). ManageEngine Analytics Plus Cloud helps generate insights and metrics over SDP Cloud data. The integration will
VPN Monitoring via OPM
Hi i Have an ASA ver 9.14(4) and running a OPM ENterprise 12.5.437. I want to monitor my VPN site-to-site connections. I got asa to send traps to OPM. I want to fill in the VPN tab in my device overview(attachement). How to get OPM to read my VPN Tunnel
Patch Tuesday August 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-08 Security Only Quality Update for Windows Server 2008 Systems (KB5016686) (ESU) 2022-08 Security Only Quality Update for Windows
Patch Tuesday August 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-08 Security Only Quality Update for Windows Server 2008 Systems (KB5016686) (ESU) 2022-08 Security Only Quality Update for Windows
[SDF-81212] Request Conversations mark as read without actually sending a reply
Hello, I was woondering wether there is a way to mark a conversation as read without actually replying to the E-Mail sent by the user? Sometimes it is a vacation notice from outlook. Or just an info we needed. So we usually would not send a reply.
Formatting of emails sent from ServiceDesk+ App and Outlook Smart Replies
When I send a reply to a ticket from ServiceDesk+ App for IOS, the description is missing the last reply, and doesn't have my signature. Where is the formatting and settings for this?
Would like the ability to map more Azure Fields into Users Section
We are using Azure User Sync (which isn't that great) but would like the abilility to map more Azure AD Values in to Service Desk - Especially onPremSamAccountName.
Need some features about Tasks
Hi I need a feature to set up autoassign for tasks and associate checklists with tasks. If these features exist, please guide me on how to use them, otherwise, Please give me some hope for future features.
ManageEngine SupportCenter Plus version 11.0 - Build - 11024 released
Dear User(s) We released SupportCenter Plus version 11.0 - Build - 11024. Please refer the Migration path table available here and upgrade to our latest build 11024. Enhancements: SCP-1547 : Option to include the Bcc field in the emails from SupportCenter
ServiceDesk Plus MSP - version 10.6 - Build - 10608 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10608. Please refer to the Migration path table available here and upgrade to our latest build 10608. What's new in 10608? Major Enhancements SDPMSP-13172: Support
[SDF - 104431]How to mandate checklists and Tasks in RLC
hi how can I mandate one or more checklists from a service template checklists in an RLC when technicians wants to go from one status to another. and same scenario about tasks mandation in RLC
OU structure not showing up in DC10 reports
I have synced AD and can see the OU in SOM but when trying to run a report against computers in an OU several OUs are missing from AD.
Account have not been elevated refer logs for more info.
I had both PAM360 and ADManager plus. we had enabled "policy configuration" feature which will add users in the admin groups when they send request. however the feature is not working properly with the error message "Account have not been elevated refer
How To Link To SDP Report Wiith URL?
How can an SDP customer created report be linked to using a URL? ManageEngine ServiceDesk Plus 8.0.0 appears to only provide access by manually navigating through a number of SDP page links: "Reports" (http://hostname:8080/CustomReportHandler.do) | followed by clicking the report name presented on the current reports list. A URL path is needed providing direct access to customer created report. This path can be emailed as a URL link. What is the actual path to a SDP report?
Add attachment icon to Conversation View
It's impossible to find out where an attachment was added as part of the conversion. Attachments need to be clearly identified in the conversation thread. Please add this as a feature urgently.
Instalacion
Hola quiero instalar ManageEngine en windows 10, y el proceso no termina, la barra queda suspendida, como la siguiente imagen.
Ops Manager Accessibility Name Change
Dear Team, Greetings of the day!! We are using ops manger in our Organization. We can access the Ops Manager link with the name of server name. Can we change it with the name of DNS. As like if - link is - https://192.168.4.20:8080 -> https://opm.xyz.com:8080
Upcoming enhancements in Projects, CMDB and features like Project Template.
Dear users, We are elated to announce the upcoming enhancements in Projects, CMDB and features like Project Template. Below is a brief run-through of the same: Projects UI enhancements Introducing Summary and Associations tabs in project details page.
add Ukraine translation
Hello. please add Ukraine translation UI
[E-book] A how-to guide on measuring the ROI of IT
Despite keeping the business operational and diligently contributing to revenue, IT is often mistaken as the cost center of a business. Learn how analytics gives you the visibility to quantify the contribution of IT. Download the e-book now.
[E-book] A how-to guide on measuring the ROI of IT
Despite keeping the business operational and diligently contributing to revenue, IT is often mistaken as the cost center of a business. Learn how analytics gives you the visibility to quantify the contribution of IT. Download the e-book now.
[E-book] A how-to guide on measuring the ROI of IT
Despite keeping the business operational and diligently contributing to revenue, IT is often mistaken as the cost center of a business. Learn how analytics gives you the visibility to quantify the contribution of IT. Download our e-book now.
Office 365 - License Control
Hi, I found a lot of posts here asking for a feature in SD to control the Office 365 licenses. All replies from ME are the same: "We are working on that" But I could not see any entry in "Product Roadmap" page about this Could someone give me a real ETA for this feature? We moved all of our licenses to 365 and without a good software to manage this, we will have a big problem Thanks Paulo Santos
How can we let users choose from a people picker field?
We have the need to let users choose users from a people picker dropdown.... You do not want users manually typing in what they think a users login name is.... if they can choose the users email address from an auto complete field like CCemail, we can use that to get the username. But that functionality doesnt currently exist. $a = 'jdoe@contoso.com' $a.split('@') jdoe contoso.com $a.split('@')[0] jdoe disable-ADaccount -identity $a.split('@')[0] Basically we need a way, existing or not, to retrieve
[SOLVED]Service Desk does not fetch emails
Hello, Service Desk does not fetch emails. Value exists in Pending Count but it does not process mails. Service desk version : : 13.0 Build 13008 Screenshot and support file are attached. King Regards
SDP Cloud No Longer Fetching Emails
Last week we had issues with up to a 4 hour delay in fetching emails and generating tickets. Today SDP Cloud will no longer authenticate to Office365. It stopped fetching emails about an hour ago and when I change teh information in Mail Server Settings
Windows Server 2022 VMs show up as OS "Unknown" in Desktop Central OS List
Hello, Not sure why, but after upgrading three VMs to Windows Server 2022, Desktop Central lists these servers in the 'Computers by OS List' on Desktop Central homepage as "Unknown". It's not a huge deal. Everything still works, including remoting, cmd
Build 10.1.2220.3 and Build 10.1.2220.4
Ever since we updated to build 10.1.2220.3 on the Tools > Remote Control page we have an alert that reads: Unable to establish connection! The configured port 8444 is used by some other application. Ensure that the port is available and restart Central
Issue after moving database to new SQL server
We had to upgrade and move our SQL server. During the move, no one knew what the Master Key password was, so after looking at another community post here, we dropped the Symmetric Key / Certificate and Master Key. We then created a new Key and got ServiceDesk back up and running. Everything appears to be working fine, but now, we are unable to get to the 'Backup Schedule' within the admin pane and the automated backups fail. When trying to perform a manual backup, this is in the log: "" Configure
Invalid Organization Request Error
I have a user that just tried to access our helpdesk portal, she is listed in Service Desk Plus - Cloud as with a standard username/email address. behind her email address there is a link to Re-invite user.... I clicked that link and she did receive
Ring central
My Ring Central does not appear to be active. Can someone help me?
[SDP Cloud] Best practise for escalate between lv1 and lv2
Dear Bros, As a common IT operation, some issues/requests need to be escalated from level 1 to level 2 support. But as my cooperation requirement, level 1 has to comment on what they have done as first checking, these may be a comment, an image, a file...etc
Red Hat Linux: Unable to enable patching due to login validation error?
I'm trying to enable Red Hat Linux support within Endpoint Central and am currently hung up at the initial step where I enter my Redhat username and password. It's providing a "Validation Failure" each time I do this. I've double checked the password
Distribution Servers Network Bandwidth
We are running Endpoint Central 10.1.2220.4. We have 15 remote offices with distribution servers. Was looking at some WAN reports and see that the distribution servers are chewing up large amounts of bandwidth. In one example, we have a test
Patch update delayed since application is used by another process...How do you patch a running program?
We use the program Plantronics Hub for our remote users to manage headset. When we try to pushout the update for Plantronics the majority of the computers report back with "Patch update delayed since application is used by another process." Is there
Invalid value specified for parameter "changePwdButton
I'm testing the Service Desk Plus system and I'm not able to change the password for the administrator account. I'm running the system on windows server 2016 datacenter. Attached is the print with the error "Invalid value specified for parameter "changePwdButton".
Report Error-Can't generate a report
I am having issue to generate a report in our ServiceDesk. My build is 12.0 Build 12006 and our database is PGSQL. Can help me how to fix this issue? We need to generate reports. Thank you in advance.
"Mute" email notifications to requesters?
We are trying to migrate from Spiceworks to SDP on prem. I'm not finding a way to "mute" or stop all email notifications for a specific request/ticket. Having this ability would be a super quick way to stop email notifications just for that request.
Request view filter for all open requests
Hi, it seems that the pre-configured view "Open Requests" only filter by the status of the request which is in "open", means only newly created tickets will be displayed. But how do I display all tickets that are open, on hold, assigned or in progre
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