Hello Everyone,

The second episode of this season's Masterclass series 2022 is on its way! In this session, understand how to build an efficient ITSM machine by building no-code workflows that automate different ITSM practices like incident management , service request management, problem management, change and release management, and IT asset management. Further, revamp service desk operations by roping in experts, executing custom actions like updating fields, deploying conflict-free changes, streamlining communication with stakeholders and concluding various ITSM practices effectively.

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Here is what you'll learn in this episode:

• Triggering condition-based actions for various ITSM practices.

• Optimizing agent assignment with algorithms to ensure their availability always 

• Systematizing communication between stakeholders by automatically notifying them of various events across ITSM practices

• Specifying service level targets and bringing ITSM practices to a timely and successful closure.

• Automating different actions intelligently and predicting ticket parameters with Zia, Zoho's AI assistant

• Crafting other automations through collision detection, life cycles, and workflows

After the presentation, interact with our experts in a dedicated Q & A session and get your queries answers.

Date: September 28, 2022

Times: 11am BST | CDT | PDT and 3pm AEST

Duration: 60 minutes

CTA: Reserve your spot now

If you have any questions, please write to us at hello@servicedeskplus.com. We'll be happy to help you.

Stay safe!

Regards,