Masterclass 2022 - Season 2- Episode 2: Configure no-code and low-code automation across all major ITSM practices (September 29)

Masterclass 2022 - Season 2- Episode 2: Configure no-code and low-code automation across all major ITSM practices (September 29)

Hi there,

 

The second episode of this season's Masterclass series 2022 is on its way! In this session, understand how to build an efficient ITSM machine by building no-code workflows that automate different ITSM practices like incident management, service request management, problem management, change and release management, and IT asset management. Further, revamp service desk operations by roping in experts, executing custom actions like updating field values, streamlining communication with stakeholders and concluding various ITSM practices effectively.

 

Here is what you'll learn in this episode:

  • Triggering condition-based actions for various ITSM practices

  • Optimizing agent assignment with algorithms to ensure their availability always

  • Systematizing communication between stakeholders by automatically notifying them of various events across ITSM practices

  • Specifying service level targets and bringing ITSM practices to a timely and  successful closure

  • Automating different actions intelligently and predicting ticket parameters with Zia, Zoho's AI assistant

  • Crafting other automations like life cycles and workflows

 

After the presentation, interact with our experts in a dedicated Q & A session and get your queries answers.

 

Date: September 29, 2022

Times: 11am BST | CDT | PDT and 3pm AEST

Duration: 60 minutes

 

CTA: Reserve your spot now

 

If you have any other question, please write to us at hello@servicedeskplus.com. We'll be happy to help you.

Stay safe!

 

Regards,

The ServiceDesk Plus team


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