The second episode of this season's Masterclass series 2022 is on its way! In this session, understand how to build an efficient ITSM machine by building no-code workflows that automate different ITSM practices like incident management, service request management, problem management, change and release management, and IT asset management. Further, revamp service desk operations by roping in experts, executing custom actions like updating field values, streamlining communication with stakeholders and concluding various ITSM practices effectively.
Here is what you'll learn in this episode:
Triggering condition-based actions for various ITSM practices
Optimizing agent assignment with algorithms to ensure their availability always
Systematizing communication between stakeholders by automatically notifying them of various events across ITSM practices
Specifying service level targets and bringing ITSM practices to a timely and successful closure
Automating different actions intelligently and predicting ticket parameters with Zia, Zoho's AI assistant
Crafting other automations like life cycles and workflows
After the presentation, interact with our experts in a dedicated Q & A session and get your queries answers.
Date: September 29, 2022
Times: 11am BST | CDT | PDT and 3pm AEST
Duration: 60 minutes
The ServiceDesk Plus team