Requesters able to re-open tickets.
Hi,
Using settings below
a user has still been able to re-open a ticket by replying to a ticket.
Do you want to allow Requesters to reopen their own requests ? -> Set to "No"
When the Requester replies to the Closed requests. Perform the following: -> Set to "Append the Reply as conversation to the request and notify technician."
The history show the ticket was merged (I assume to create a new ticket)
Request Merged , Performed by : <USER>
Request ID 3809 is added as conversation for the request.
Is there another setting we need to stop users being able to do this. We don't want tickets to be re-opened.
Regards,
Mark