I recently upgraded to ServiceDesk Plus 8.2 build #8210.

After this upgrade, I'm having problems with closing requests.

When I close a request, everything looks ok, with no error messages.

The request is also removed from the list.

Within a couple of minutes the request is automatically reopened (with no user-interactions).

I have not changed any settings for many months, and this problem occured only after this last upgrade.

This is kind of annoying as when the request is reopened, it also sends notifiactions.

 

 

Kjetil