Upgrade to 14 Problem
When I upgrade 13000 to 14104 this Error shows on Updatemanager: "change Backup schedule password..." when I'll Login to service 13 and change the backup password, error shows" Unable to change setting...!
How to disable "Technicians reply to request" changes
Hello, With the recent changes in 14101: When a technician responds to a ticket via outlook, the response comes in to servicedesk in a way that prevents responding from other technicians. Example: Say I (a technician in Servicedesk who works as a DBA)
Manage Engine Support getting worse?
We own about 7 different Manage Engine products. We are mostly happy with them, but has anyone else noticed support getting worse recently? I've opened numerous tickets for different products over the past few months, and many of them just disappear into
Next Release : CMDB Business view and Asset Loan
Dear Users, We are planning for the next release "CMDB Business view and Asset Loan" and below are more details on the same : CMDB Business View The UI of CMDB Relationship map is enhanced with a new set of icons. Furthermore, relationship maps can now be saved and viewed later as CMDB Business Views. Business Views present a summary of the relationship between various CIs, along with their critical data such as details, associated requests, changes, problems, releases, and CI distribution at a
How to trigger custom scripts from ADManager Plus?
You can run scripts to perform any custom actions, as per your organization's needs, as a follow up to any Active Directory management operation performed using ADManager Plus. For example, if you want a team's manager to be notified every time an employee
question about technician's permissions in new user template
in a new user template, is it possible to make this option disappear? the field is a "member of" field, a group selection field.
Upgrade path
Hello, We inherited this ADManager Plus system in our environment. Currently its on version 6.3 (Build 6310). Its also running on Windows 2008 R2 Standard :(. We are told we need to get to version 7122. What is the recommended route? Do we take mini upgrades
[SDF-104792] Using Deluge Functions on Custom Menus
Hi Team, it would be great to use deluge functions on Custom Menus, as this is the ME script language. Since you have deluge on SDP, Custom Menus never had the possibility to execute them, still needing python scripts, class files or HTML pages. Thanks.
Request ability for our Support Team to create tickets in PitStop
Hello, I am the Support Manager and I have 5 technicians that I supervise. I want them to have the ability to create tickets in PitStop. gillilal@bloomington.in.gov dehartc@bloomington.in.gov stephen.hudson@bloomington.in.gov jeremiah.junken@bloomington.in.gov
Troubleshooting SDP not starting all the way
I have been reading performance turning guides for SDP, PGSQL, and JVM to get SDP to start faster... it was taking almost 5 minutes. I got it down to under 3 minutes but now run.bat never finishes; the batch file just hangs. If I log off the ticket system
SLA to assign Technician
Hi all, Is there a way to set SLA to assign technician to created ticket? Since currently we only set the SLA for response time & resolution time only. Please assist if you have any idea on this. Thank you.
Tasks - Autofill Task Start Date from Parent Request Start Date Field
Is there any way to pull a field from a parent Request and autofill that into a Task? Example: Request Field (Start Date) autofill into Task Start Date. Thanks!
preventive maintenance tasks
after upgrading to latest version, preventive maintenance tasks have dissapeared: https://help.servicedeskplus.com/configurations/helpdesk/preventive_maintenance.html i am running version 14.1 Build 14104
Request reset on ESM instance
Hi Team, As it is possible to reset request IDs on a single instance of SDP, having more than one instance on an ESM configuration, is it possible to reset request tickets on just one of the instances?
Captcha not visible ---- no image
https://pitstop.manageengine.com/portal/en/community/topic/captcha-generation similiar to this issue but not really. Is there anything in the browser setting that can prevent the captcha from appearing?
Split Categories, Sub-Categories, Items in to 2 tabs "Active" and "Inactive"
When we no longer need a set of categories or items and disable them "Because they can't be deleted due to being used in tickets, tasks, problems etc" they can clutter up and cause confusion with the currently active ones. If there was a way to separate
[SDF-60386] Work Log Column
This was posted 6+ years ago and I was just wondering if there was ever a change to make worklog appear on the requests page under add/remove columns. This would greatly help me. --------------------------------------------------------------------------------------------------------------------------------
OAuth Authentication for Mail Server
Hi, I set the mail settings and click save. The Office 365 login window opens and when I want to login it redirects me to the service desk login page. 1.Step: 2.Step: also When I go to the local address "https://....../servlet/OauthServlet" the following
Notify Requester when notes are added
Is there any update on this? I would like to notify them when I add a note to their ticket. Thanks, Tasha
CVE-2022-47966
In the CVE-2022-47966 i will be advised to use Version 14.004 because 14.003 and below a affected. But in the ServicePack download area there is only 14.003 available. Since 4 days! If this is realy as important you should update the download area! ManageEngine
Dirver Download Success but checksum failed
Hi, We are using Notebook Driver Update in DC but last Dell bios or driver Update giving Download Success but checksum failed This is problem must solved 1410625 BI-001 Latitude 5520 (1.17.2) 1312827 DU-003 Wi-Fi 6 AX201[PCI\VEN_8086&DEV_A0F0] (22.1
Option in Manage Engine OpManager to ignore some type of alarms which are treated as false positive
I experienced that some sensors had an issue with reporting status of device health (vmware, HPE iLO). Is there an option in Manage Engine OpManager to mark specific events per device to exclude propagation to device status. If there is no option to do
Install Mac Agent Via Intune
Has anybody been able to get the Endpoint agent pushed out via Intune? We had this working at one point when it was the 10.0.X.X client. The latest client will not install via Intune pretty sure it has something to do with the .PKG file. The devices I
deleting Manufacturer
Dear Support, I need to delete one of my Manufacturer
Query to get Due date difference calculation in hours.
Version : 10609 DB : Postgres Output: SELECT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", qd.QUEUENAME AS "Group", wo.TITLE AS "Subject", std.STATUSNAME AS "Request Current Status", longtodate(wh.operationtime) AS "Due Date changed",
Upcoming enhancements in Requests, Changes, Releases, Reports and Solutions
Dear users, We are elated to announce the upcoming enhancements in general, exports and problems. Below is a brief run-through of the same: Enhancements Requests Request Tags Add tags to a request from the details page to classify related requests. Users
Query to get Technician Login and Logged in from information.
Version : 11027 DB : Postgres OUTPUT: Select au.FIRST_NAME "Technicianname" , al.name "Login Name", aci.emailid "EmailID", SDUSER.STATUS "Status(Active/Inactive)", longtodate(AaaAccSession.OPENTIME) "Logged In Date/Time", AaaAccSession.user_host_name
Patch Summary Reports are not up-to-date! Scan Now
Having issues pulling new computer updates for any device. Getting this error: Patch Summary Reports are not up-to-date! Scan Now clicking Scan Now seems to run but when I refresh the page the same error message appears. Computers still have old software in their inventory. Any ideas?
Upgrade to the latest version of the Closed Network tool
Hello everyone, We have updated Patch Manager Plus' Closed Network tool with a few fixes and enhancements. Please check out and download the latest Closed Network tool version here (Link available under the Download and Setup the tool section).
Query to get Project and worklog detailed information
Version : 13000 DB : PGSQL OUTPUT: SELECT projectdet.PROJECTID AS "Project id", projectdet.TITLE AS "Project NAME", ad.ORG_NAME AS "Account", projectestimations.TOT_TASKHOURS_COST AS "Actual Cost", projectdet.ACTUALENDTIME AS "Actual end", projectestimations.ACTUALTASKHOURS
Create Alert from two attribute values in a Monitor
Hi, I want to understand if is possible to create an alert from two attribute value in a Rest API monitor. For example: I have a rest API call that returns a JSON response. In this case I want to create an alert when both of SLA attributes have the value
can't create work profile on managed device
Hi, I currently have some devices on manage engine MDM, I am trying to allow them to connect to a Microsoft 365 account that has its own MDM, it fails when trying to create the separate work profile. So on signing in to any MS app, i go through steps
AD360 rolls out build 4313 with support for restoring database backups from the UI
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4313. Highlight: Database Restore: You can now restore the database backups of AD360 from the product’s user interface. How to update? Update using the service pack.
How to configure Endpoint Central Agent with proxy (Windows and Linux agent)?
How to configure Endpoint Central agent to use proxy settings in Windows and Linux platforms?
Social Media Integration
Anyone got thoughts on how to ingrate Twitter and Facebook, and managing mentions and Facebook posts through SDP? We have been looking into new ticketing systems, some offer support for the ability to turn Twitter Mentions and Facebook post into tickets and respond to them through the ticketing system. My department handles both Desktop/Server Support and runs our Public Presence portion. It would be nice to manager all this through a single application. SDP is geared towards desktop support, where
Microsoft Teams Telephony
We use Microsoft Teams Telephony. Is there a way (like a custom script) to integrate ServiceDesk Plus with Teams Telephony? I do not see that as a feature in the Teams Integration. Thanks in advance
Include an email to be notified in xls contract registering
Hi ! It is possible to include an email to be notified and the days before the notification when registering contracts using XLS ?
Unable to remove user from group
Hi, I have a user group in Password Manager Pro from there I would like to remove single account, but when I try to do so options is greyed out and tooltip appears 'User is required to approve the access control of the resources.'. 1) How do I find where/which
PasswordManager Pro installed as Free Edition, is notswitching to Enterprise one
Hello, Last December we bought an Enterprise AMS maintenance License for a Free Edition instance that is becoming now used and it is no more test only. When I isntalled the license, the PMP website said it has been uploaded successfully, but the Edition
Estimated effort update by custom function
Hi Team, I need to update Estimated Effort field in task based on task priority. I think it's possible using Deluge script in custom function. Can you please provide me such script?
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