Masterclass 2022, Season 2 - Episode 3: Build life cycles and workflows with a visual builder to standardize processes (October 26)
Hey there, The third episode of this season's Masterclass series is arriving soon! In this session, learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and
SSL Certificate Issues
Hey, community! I'm having some troubles with getting SSL to work happily with ServiceDesk Plus. With Microsoft deprecating basic authentication for Exchange Online, and OAuth requiring SD+ to be in HTTPS mode, this is a brand new problem (we host on-premises,
Access Worklog Timer using API
Is there a way to start and stop the worklog timer from the API?
File Transfer via SSH from resource
Has anyone figured out a way to transfer a file from a SSH resource to the local connected client?
There is a Limit for Tasks we can Upload, using files from Microsoft Project .mpp ?
We are getting FAILURE status hen we are Uploading Projects. There is a Limit for Tasks we can Upload, using files from Microsoft Project .mpp ? Thanks, Teno.
There is a limit number of Entries for Milestones?
In the Project Module, I need Add more milestones but looks like there is a limit. Could you comment. Thanks. Teno.
[SDF- 105057] Change Contracts listing colors
Hi All is there any way to change the contracts lists color so when it is expired from the landing page of CONTRACT it will show red if its active it will be green
[SDF-103905 ] Report / Custom View Date Filters (Today, Yesterday etc)
Hi, Would it be possible to be able to create a Custom View against Created Time: 'Today', 'Yesterday', 'This Week', 'This Month' etc. When you do a date filter on a report you can select However when you create a Custom View you can only select a specific
Report Request - Solutions
Hello, Is it possible to get a query for the following report for Solutions please? Solution ID Solution Title Solution Views Created On Created By Topic Name Solution Status Public Status Many thanks, Lisa 13.0 Build 13005 SQL
How to work with dates and reporting
We're using SDP 13001 with SQL Server. We are needing to create some query reports as the report wizard is a bit limited for our filtering needs. How do we work with the dates? They seems to be stored as BIG INT and I'm not quite sure how to convert those
Can't create approval stage and send notification
on version 13.0 professional, there is a script sample out of the box. when I use it, error message says ADD_APPROVAL_STAGE is invalid operation name. Reading documentation I can find other samples, but all of them fail too how can i create a stageOne
Change domain Admin pwd
Hello we have just changed daomian admin pwd in active directory and i am not able to login anymore to servicedesk, i think is becaouse we integrate with active directory and admin users are from ad aswell, I tried this proceudre without sucess, any idea:
Logon Failure: unknown user name or bad password
I'm having a problem regarding the email search it's saying that the username or password is incorrect but I already checked, and even then I'm still having problems I've already checked if the connection to the email server is blocked using: telnet mailservername:port(995)
[Free e-book] 5 best practices for optimizing IP address management
Hey, IT pros! It's time to take a break from your hectic day. Grab a cup of coffee and a free copy of this e-book on 5 best practices for optimizing IP address management. Fretting over manual IP management tasks and data inconsistencies? Learn
Odex Enterprise Application Monitor
We use Odex Enterprise for our data interchange. I need to know how to set up a monitor to specifically check that the Odex application is running 24/7
Custom report help?
I'm a newb with reports and am having zero luck... hopefully someone with more knowledge on ServiceDesk+ reports can assist. Starting with the basic report Simple Matrix report "Time spent by each technician on request" I would like to add the following
API Error
Hi I am trying trial version of Desktop central and now have a problem with API. I face the following error when try to authenticate with API Explorer: { "error_description": "User is not authorized to access this API", "message_type": "authentication",
Rename / Custom Name for Authenticator
It would be useful to be able to rename/customise the name for Authenticators, similar to how the “Custom TOTP Authenticator” works ; specifically I am concerned with the Azure AD MFA authenticator; this name confuses our uses when "Microsoft Authenticator"
Filters available in all views
Hi, I'm new to Endpoint Central and was wondering if there is a way to have Filters available in all views. For example, if I am looking at Patch Management systems and created a filter that allows me to view Servers only, I would like that same Filter
Filter data only over a month
Hi Everyone, I'm trying to make a report that only uses data that is over a month old, how can I do this? Thanks!
Disable security score pop-up
I am trying to figure out how to permanently disable the security score pop-up at the top of the page when a technician or admin logs in. I am working on a first time deployment and thought it looked like a good feature at first; however, after reviewing
Incoming mail stopped working -nothing has been changed / updated
Can you please advise on what may have stopped incoming mail from being received – no changes made to either the email account or ME during this time I have reset the email account password and can use that to log onto the email account web portal so
Change the sender from an email
I wanted to know if it was possible to set a sender other than "servicedesk" for a specific mail notification. Thank you
How to use Recommend Template?
I'm trying to use the Recommend Template function introduced a while ago. While I appreciate the Tips & Trix showing how to make a button, it would have been far better if the link was generated with the Template name instead of the entire URL. Also,
Change default Asset state when user account deleted
Hi, Can you please confirm if there is a way to change which Asset State an asset is moved to if the user assigned is deleted? It currently goes to In Store but I want to change that to a different state as this doesn't work for us. Anyone know if this
Custom Ticket Submission Reply Template
Good day! So by default there is a single reply template for all requests that come into our IT Service Desk. We are expanding to include our Finance team as they would like to leverage this solution. We did not want to create a separate instance for
Your RMM and PSA solutions can now be integrated!
Hi there, We are excited to announce that our remote monitoring and management (RMM) solution, ManageEngine RMM Central, can now be integrated with our very own professional services automation (PSA) and ITSM solution, ServiceDesk Plus MSP. Highlights
Troubles with Mail Fetching
We began experiencing issues with mail fetching today and it appears it was the result of the depreciation of Basic Authentication within Exchange Online. As a result we are receiving an error message stating: Mailbox is not accessible : "Incorrect username
Requester can't add attachment in web portal after opening request
I have noticed that the only way a requester can add an additional attachment to their request is to reply in line to an email with the attachment included. Can a requester add an attachment to one of their tickets from the web portal after it is opened
Closing Properties
Does anyone know how to remove all of this fields and leave the Resolution only? It suddenly appeared, though I was configuring something Now: Before:
Disable check for Internet Connectivity
Is there anyway to disable the check/warning for Internet Connectivity from SDP? If that isn't possible, is there any way to hide the warning banner permanently (not temporarily using "Remind me later") I have an instance running in an offline environment
Javascript CORS Policy Issue
Hello, I have tried looking for previously posted topics on this but have not found any that deal with my issue. (Reference) We currently use ServiceDesk Plus and SharePoint on their own domains. I am in the process of trying to build minor functionality
Microsoft Sysmon logs
Dears, Does Eventlog analyzer supporting parsing Microsoft Sysmon logs that help in forensic investigation ? I checked but couldnt find anything related to it. https://docs.microsoft.com/en-us/sysinternals/downloads/sysmon
custom report - logged time per technician per project/ticket // per month
Hi could u please help me write a custom query for our windows installation with MYSQL. I'm looking for a report that gives me an overview for the work logs per technician be it Project or Request. TicketId or Project ID + Title Work log end date. Technician
No more access to ServiceDesk Plus after Basic Auth deactivation
Hello together We have taken over IT from a company that neglected to make the switch from basic auth to oauth. We now have the problem that we can no longer log in because the verification mail is not sent after login. We get an error message with "Unable
PMP windows agent key
Dears, Can i deploy the same PMP agent with multiple devices with same agent key?
How to add new query report to a dashboard?
How can I add new query report to a dashboard?
[SOLVED]Help with custom script 😅
Hello, Nice to meet you all. I am trying to change automatically a field depending of the first letter of another field. I tried this but it is not working: var x=$CS.getText("GUDF_CHAR10"); if (x(1)=S); $CS.setValue("GUDF_CHAR18","S - FW19 - 55"); if
Create custom dashboard
I need to be able to create custom patching dashboards for my executive team based upon several criteria: -Domain Level -----Division ---------Division Ownership -------------Environment How can I accomplish this? This need to we a webpage and not a report
Google fixes high severity vulnerabilities in its Chrome 106.0.5249.119 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.119 for Windows, Mac and Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-3445 Use
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