Why Are NMAP and NETCAT included in the lasted Desktop central update? Antivirus alert
Hello, We downloaded the latest PPM from your website and as soon as our antivirus scanned the files it throws an alert about NetCat being included in this build. What possible valid reason could these tools (Nmap and Netcat) be included for? Is this
Update on the recent vulnerability in Apache Commons Text library and the impact on ManageEngine on-premise products
A critical vulnerability in Apache Commons Text library (CVE-2022-42889) was disclosed publicly on October 18, 2022. The details of this vulnerability is documented by Apache here. Apache Commons Text library is bundled and used in the below ManageEngine
CVE-2022-42889 - Possibly exploitable in AD Self Server Plus
Dangerous hole in Apache Commons Text: https://nakedsecurity.sophos.com/2022/10/18/dangerous-hole-in-apache-commons-text-like-log4shell-all-over-again/ CVE-2022-42889 Recommended fix is to upgrade the .jar library to commons-text-1.10.jar or higher. AD
[SD-106005] When is the terrible performance of 14000 going to be addressed?
The performance of SDP is egregious. It's so bad clients are abandoning the tool until further notice which as you can imagine, is causing ripple effects across our organization. SDP is slow in EVERY aspect. Each click takes seconds and some pages don't
Alert struts-core-1.3.10 vulnerable
Hi Our organization's cybersecurity Dept. sent me the following Alert and directed me to address the problem, any help to fix the problem would be useful SDP version 9425 LOKI: Alert: MODULE: FileScan MESSAGE: FILE: C:\ManageEngine\ServiceDesk\lib\struts-core-1.3.10.jar
Some Patches cannot be downloaded
Hi Friends in Supported patches list some patches is disable and can not be downloaded! whats the reason? My Desktop Central Version: 10.1.2127.20
This update is not applicable to your computer
I have a number of servers which have failed updates with Unknown Error. Code : -2145124329 When I try to manually install these, I get a message stating that the patch is not applicable. This means that those patches will never install and as a result
Replies still not working right in new version - changes font to Roboto on backspace
Hi If I setup my replies to use Calibri 11 under admin, notifications, replying to a request (Calibri 11 is my companies requirement when replying to an email): But then if you backspace and start over (because it gets the font size wrong it sometimes
DC: API Call to get all Scan Computers
The data that comes back is paginated and is limited to 25. How can I change that in the call to make it 1000 or something else?
Script authentication keyword
Hello, since a while, i do see in sample script the way to authenticate has changed. I was using this method to authenticate using the API: {"TECHNICIAN_KEY":"XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"} And the method has change to be: {"authtoken":"XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"}
Add envelop notifications to the requesters?
Hello all, Is it possible to display the notification envelop to the requesters? Unfortunately I can't add the reply column to the requester. Service Desk Plus 13.0 Build 13009 Requesters: Technicians: Thank you. Kind regards,
ssl certificate management: rsa key storage
Hello, We just purchased certificate management in PMP. I have been importing active keys, csr's and certificates and noticed I can recall the certificates, and the csr's, but not the keys. How do i recall the keys? i do have several groups that require
How to - filter data created over a month ago and not closed
Good Morning! I'm trying to make a report to get technicians to look, and close off their jobs that are over a month old. at the moment I can filter the created time is less than a date, but I assume I would need to change this every time I want to make
How do I track consumables in the system?
How do I see consumables in the system? Isn't this where things like toners would go? How do I track it for inventory purposes?
Add BCC field to notifications
It would be helpful to add a BCC field to all notifications in Service Desk Plus.
Patch Tuesday October 2022 - Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-10 Security Only Quality Update for Windows 8.1 (KB5018476) (CVE-2022-41033) 2022-10 Security Only Quality Update for Windows
Docker Splunk Logging Driver - Logs to Splunk are sometimes delayed
I am using the Splunk logging driver to send logs to splunk with the following command line: docker run -d -p 443:8443 --log-driver=splunk --log-opt splunk-token=REDACTED --log-opt splunk-url=https://myloghost.example.net:8088 --log-opt splunk-sourcetype=idp
[Analytics Plus webinar] How do efficient help desk operations influence the rest of your IT?
Hello folks, We're happy to bring you our latest free webinar on building efficient help desk operations that augment IT productivity . Date and time: November 10, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is common knowledge that
[Analytics Plus webinar] How do efficient help desk operations influence the rest of your IT?
Hello folks, We're happy to bring you our latest free webinar on building efficient help desk operations that augment IT productivity. Date and time: November 10, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is common knowledge that
[Free webinar] How do efficient help desk operations influence the rest of your IT?
Hello folks, We're happy to bring you our latest webinar on building efficient help desk operations that augment IT productivity. Date and time: November 10, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is common knowledge that a proficient
Can't Update to 12000
I want to update my ServiceDesk Plus from 11309 to 12000. But at 71% I always get the following error message. (see log file)
Open a closed ticket when reply email.
Hi, We have disabled the creating ticket with email on the service desk. So users only create desks on the portal. Sometimes our team replies to tickets to gather more information about the issues and waits for the reply. But most users still reply with
Cannot upgrade from build 11303
Hello, We are currently running SD+ build 11303 with a MSSQL 2017 DB. We would like to upgrade our system to the latest build and we do encounter the following issue: After upgrading to build 12000 no one can log in anymore (we use AD authentication).
Can I re-order solutions?
Hi I don't see a way to re-order solutions...am I missing it?
Is there a way to force dcpatchscan.exe to run on a specific port.
dcpatchscan.exe keeps sending to ports for Document Managment system and is causing errors, or even stopping the processing of the data. Is there a way to force dcpatchscan.exe to run on a specific port.
Getting Bitlocker compatibility from system information
So it seems some dells are not compatible with bitlocker encryption, without making changes to the registry. https://www.dell.com/support/kbdoc/en-ie/000124709/system-does-not-meet-bitlocker-automatic-device-encryption-requirements Looking through the
SDP Mail server does not support Modern Authentication
It has come to our attention that Microsoft will be disabling legacy authentication for emails using the Exchange 365 servers as noted here: Block legacy authentication - Azure Active Directory | Microsoft Docs starting October 1, 2022. It is imperative
Print Preview Customization
Good day, Can we have an option to customize what we want to print in the Print Preview function? It would be much better if we could choose what to be printed or customize the font size and also save space since there is too many open spaces in the print out. Print out would also look better if it has a margin an pages when there is more than one pages to be printed. Thank you.
Anyone managed to un-install Cisco Webex Meetings
Hi as anyone managed to un-install Cisco Webex Meetings using Endpoint Central? Cisco have done something that means the usual MSI uninstaller does work correctly . Even using powershell and WMIC and using the MSI un-installer code to remotely uninstall
Report for all Categories and Sub Categories and Items
Report for all Categories and Sub Categories and Items Is there a report that shows that?
Number of requests created by time report
Hi all. I'm trying to create a report to show in a bar graph the number of requests created each day going back 30 days or so. When I create the report I also get what appears to be a sort of legend off to the side which I don't need and also the bar
How to filter GET request result to show only result from a particular group?
Hello, I'm using the rest api to get certain request tickets from servicedesk. What I'm currently having some troubles filtering the results so that I only retrieve results from a particular group. How do I write the URI link so that I'm filtering the
OAUTH Support for Office 365 Email
Does anybody have a working solution for email for SDP+MSP, when all you have is a brand-new Office 365/Azure tenant without access to the Exchange Legacy API (new tenants do not get this).
Account disabling
hi! Is it possible to disable Account instead of it's deletion?
[SOLVED] [SD-104793] Replies to tickets stopped auto merging after upgrade to 13.x
The subject all contain ##RequestID## just like they always have. No one at ManageEngine can seem to help and I am having to manually sort hundreds of tickets on some days
What is "service" used for in purchase module?
I created a test PO and select the "service: item. After i received item. Where can i find it? Thank you. Not like the products. i can find it in the assets module..
[Free webinar] How to measure the ROI of IT operations
Hello folks, We're happy to bring you our latest webinar on measuring the ROI of IT operations. Date and time: June 2, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? IT is the cornerstone of an organization. IT helps keep business services
Hide or disable form options when the request Life Cycle would disable them
I have some statuses in RLCs that I plan to remove, so I have added 'before' transitions to them that limit access to admins, so that technicians are forced to use the new RLC transitions we've added instead of the old ones for requests they create going
Email Settings Saved but unable to connect with Server - Emails not being pulled through to Helpdesk.
Around four days ago, using Manage Engine Service Desk Plus Standard Edition, emails stopped being pulled in to our Helpdesk. No settings had been changed in Manage Engine, and we are using POPS to contact the relevant Exchange Mailbox. On re-entering
Terminate Tomcat server
Hi everyone, Just trying to upgrade service desk plus and having the following error: " Tomcat server still running in 8080. Please stop the server before upgrade." How do I stop on Windows server 2019? Thanks,
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