Options to Unlock User Accounts as Super Admin or Operator Missing
Hello there, As a part of our organization's security policies, we have restricted users from being able to unlock their own accounts. Our operators and super admin accounts do not seem to have the option to unlock these accounts within AD Self Service
Upcoming End-of-Life of Request Admin V1 APIs
Dear users, This announcement is to inform you that we have plans to process End-of-life (EOL) for Request Admin V1 APIs and Worklog V1 as a part of the 2022 Q3 release(Next SDP MSP major release). Post that release, any upcoming releases will not have
Creat a workflow or notification without specifying any triggers
I'd like to be able to create a workflow that doesn't have any triggers. This is similar to the three workflows that come as standard which don't have any triggers configured. The idea here is to be able to have preconfigured workflows that an engineer can trigger straight from the event should he feel it necessary. Any ideas as I cant see to configure one without specifying a trigger.
How to auto-decline Preview and ESU updates only
The subject line says it all. What is the best way to auto-decline all Microsoft Preview and ESU updates exclusively? I have seen suggestions such as excluding optional updates, but this would seem to include updates other than Previews and ESUs. If
One Time Password problem
Hi, I was configured the OTP feature, but by mistake it has been configured with wrong email. so now I couldn't login to my PMP portal due to i didn't receive the OTP. How can I fix this issue!!
Not working correctly with Chrome, Firefox and Internet Explorer
After upgrading to 13.0 Build 13002 we have found the application is not working correctly with the below browsers. Internet Explorer, Chrome and Firefox. The only browser it seems to be working fine with it Microsoft Edge. When opening a template or
[Webinar invite] How to avoid IP address conflicts in your network
Hello there! Tired of troubleshooting end-user complaints about IP address conflicts? Often, you and your team are only alerted about this issue when an end user reports it or when it cascades into a major network issue. Here's how you can avoid this
Site or Department custom fields
Maybe I'm just missing it somewhere. How do you go about adding custom fields to the Site or Department items? I'd like to add a field for an internal reporting field titled "Cost Center" but I'm not seeing either of those categories available in the
Office365 Email Validation
Hi Team, Talk to Microsoft Office 365 support, the support mentions that the imap, pop, ews protocols are being disabled by region, only the Microsoft Exchange protocol will be available. ServiceDesk Plus uses these protocols for mail capture and mail
Episode 3: Build life cycles and workflows with a visual builder to standardize processes (October 27)
Hey there, The third episode of this season's Masterclass series is arriving soon! In this session, learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; and change, project, and release
ADSelfService Plus HTTPS - Applying wildcard certificate problem
Hi all, I'm using ADSelfService Plus 6.1 Professional - Windows server 2016 Standard , I want to enable HTTPS in Access URL and Connection Settings to enable SAML SSO configurations for applications. I have a wildcard certificate *.mydomain.com as .pfx
Custom report - Requests inflow
I would like to build the Dashboard report "Requests inflow by time" by my own via custom report to customize and schedule the report. How could I archive this?
Automation with AD Manager - Asset Marked as Disposed in SDP
Hello, Is there a way to setup an automation with AD Manager, where the ServiceDesk marks the asset as disposed in the Asset module, and then talks to AD Manager, to disable those computers and move them to the Disabled Computer OU? Also is there a way
Masterclass 2022, Season 2 - Episode 3: Build life cycles and workflows with a visual builder to standardize processes (October 26)
Hey there, The third episode of this season's Masterclass series is arriving soon! In this session, learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and
SSL Certificate Issues
Hey, community! I'm having some troubles with getting SSL to work happily with ServiceDesk Plus. With Microsoft deprecating basic authentication for Exchange Online, and OAuth requiring SD+ to be in HTTPS mode, this is a brand new problem (we host on-premises,
Access Worklog Timer using API
Is there a way to start and stop the worklog timer from the API?
File Transfer via SSH from resource
Has anyone figured out a way to transfer a file from a SSH resource to the local connected client?
There is a Limit for Tasks we can Upload, using files from Microsoft Project .mpp ?
We are getting FAILURE status hen we are Uploading Projects. There is a Limit for Tasks we can Upload, using files from Microsoft Project .mpp ? Thanks, Teno.
There is a limit number of Entries for Milestones?
In the Project Module, I need Add more milestones but looks like there is a limit. Could you comment. Thanks. Teno.
[SDF- 105057] Change Contracts listing colors
Hi All is there any way to change the contracts lists color so when it is expired from the landing page of CONTRACT it will show red if its active it will be green
[SDF-103905 ] Report / Custom View Date Filters (Today, Yesterday etc)
Hi, Would it be possible to be able to create a Custom View against Created Time: 'Today', 'Yesterday', 'This Week', 'This Month' etc. When you do a date filter on a report you can select However when you create a Custom View you can only select a specific
Report Request - Solutions
Hello, Is it possible to get a query for the following report for Solutions please? Solution ID Solution Title Solution Views Created On Created By Topic Name Solution Status Public Status Many thanks, Lisa 13.0 Build 13005 SQL
How to work with dates and reporting
We're using SDP 13001 with SQL Server. We are needing to create some query reports as the report wizard is a bit limited for our filtering needs. How do we work with the dates? They seems to be stored as BIG INT and I'm not quite sure how to convert those
Can't create approval stage and send notification
on version 13.0 professional, there is a script sample out of the box. when I use it, error message says ADD_APPROVAL_STAGE is invalid operation name. Reading documentation I can find other samples, but all of them fail too how can i create a stageOne
Change domain Admin pwd
Hello we have just changed daomian admin pwd in active directory and i am not able to login anymore to servicedesk, i think is becaouse we integrate with active directory and admin users are from ad aswell, I tried this proceudre without sucess, any idea:
Logon Failure: unknown user name or bad password
I'm having a problem regarding the email search it's saying that the username or password is incorrect but I already checked, and even then I'm still having problems I've already checked if the connection to the email server is blocked using: telnet mailservername:port(995)
[Free e-book] 5 best practices for optimizing IP address management
Hey, IT pros! It's time to take a break from your hectic day. Grab a cup of coffee and a free copy of this e-book on 5 best practices for optimizing IP address management. Fretting over manual IP management tasks and data inconsistencies? Learn
Odex Enterprise Application Monitor
We use Odex Enterprise for our data interchange. I need to know how to set up a monitor to specifically check that the Odex application is running 24/7
Custom report help?
I'm a newb with reports and am having zero luck... hopefully someone with more knowledge on ServiceDesk+ reports can assist. Starting with the basic report Simple Matrix report "Time spent by each technician on request" I would like to add the following
API Error
Hi I am trying trial version of Desktop central and now have a problem with API. I face the following error when try to authenticate with API Explorer: { "error_description": "User is not authorized to access this API", "message_type": "authentication",
Rename / Custom Name for Authenticator
It would be useful to be able to rename/customise the name for Authenticators, similar to how the “Custom TOTP Authenticator” works ; specifically I am concerned with the Azure AD MFA authenticator; this name confuses our uses when "Microsoft Authenticator"
Filters available in all views
Hi, I'm new to Endpoint Central and was wondering if there is a way to have Filters available in all views. For example, if I am looking at Patch Management systems and created a filter that allows me to view Servers only, I would like that same Filter
Filter data only over a month
Hi Everyone, I'm trying to make a report that only uses data that is over a month old, how can I do this? Thanks!
Disable security score pop-up
I am trying to figure out how to permanently disable the security score pop-up at the top of the page when a technician or admin logs in. I am working on a first time deployment and thought it looked like a good feature at first; however, after reviewing
Incoming mail stopped working -nothing has been changed / updated
Can you please advise on what may have stopped incoming mail from being received – no changes made to either the email account or ME during this time I have reset the email account password and can use that to log onto the email account web portal so
Change the sender from an email
I wanted to know if it was possible to set a sender other than "servicedesk" for a specific mail notification. Thank you
How to use Recommend Template?
I'm trying to use the Recommend Template function introduced a while ago. While I appreciate the Tips & Trix showing how to make a button, it would have been far better if the link was generated with the Template name instead of the entire URL. Also,
Change default Asset state when user account deleted
Hi, Can you please confirm if there is a way to change which Asset State an asset is moved to if the user assigned is deleted? It currently goes to In Store but I want to change that to a different state as this doesn't work for us. Anyone know if this
Custom Ticket Submission Reply Template
Good day! So by default there is a single reply template for all requests that come into our IT Service Desk. We are expanding to include our Finance team as they would like to leverage this solution. We did not want to create a separate instance for
Your RMM and PSA solutions can now be integrated!
Hi there, We are excited to announce that our remote monitoring and management (RMM) solution, ManageEngine RMM Central, can now be integrated with our very own professional services automation (PSA) and ITSM solution, ServiceDesk Plus MSP. Highlights
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