Your RMM and PSA solutions can now be integrated!
Hi there, We are excited to announce that our remote monitoring and management (RMM) solution, ManageEngine RMM Central, can now be integrated with our very own professional services automation (PSA) and ITSM solution, ServiceDesk Plus MSP. Highlights
Troubles with Mail Fetching
We began experiencing issues with mail fetching today and it appears it was the result of the depreciation of Basic Authentication within Exchange Online. As a result we are receiving an error message stating: Mailbox is not accessible : "Incorrect username
Requester can't add attachment in web portal after opening request
I have noticed that the only way a requester can add an additional attachment to their request is to reply in line to an email with the attachment included. Can a requester add an attachment to one of their tickets from the web portal after it is opened
Closing Properties
Does anyone know how to remove all of this fields and leave the Resolution only? It suddenly appeared, though I was configuring something Now: Before:
Disable check for Internet Connectivity
Is there anyway to disable the check/warning for Internet Connectivity from SDP? If that isn't possible, is there any way to hide the warning banner permanently (not temporarily using "Remind me later") I have an instance running in an offline environment
Javascript CORS Policy Issue
Hello, I have tried looking for previously posted topics on this but have not found any that deal with my issue. (Reference) We currently use ServiceDesk Plus and SharePoint on their own domains. I am in the process of trying to build minor functionality
Microsoft Sysmon logs
Dears, Does Eventlog analyzer supporting parsing Microsoft Sysmon logs that help in forensic investigation ? I checked but couldnt find anything related to it. https://docs.microsoft.com/en-us/sysinternals/downloads/sysmon
custom report - logged time per technician per project/ticket // per month
Hi could u please help me write a custom query for our windows installation with MYSQL. I'm looking for a report that gives me an overview for the work logs per technician be it Project or Request. TicketId or Project ID + Title Work log end date. Technician
No more access to ServiceDesk Plus after Basic Auth deactivation
Hello together We have taken over IT from a company that neglected to make the switch from basic auth to oauth. We now have the problem that we can no longer log in because the verification mail is not sent after login. We get an error message with "Unable
PMP windows agent key
Dears, Can i deploy the same PMP agent with multiple devices with same agent key?
How to add new query report to a dashboard?
How can I add new query report to a dashboard?
[SOLVED]Help with custom script 😅
Hello, Nice to meet you all. I am trying to change automatically a field depending of the first letter of another field. I tried this but it is not working: var x=$CS.getText("GUDF_CHAR10"); if (x(1)=S); $CS.setValue("GUDF_CHAR18","S - FW19 - 55"); if
Create custom dashboard
I need to be able to create custom patching dashboards for my executive team based upon several criteria: -Domain Level -----Division ---------Division Ownership -------------Environment How can I accomplish this? This need to we a webpage and not a report
Google fixes high severity vulnerabilities in its Chrome 106.0.5249.119 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.119 for Windows, Mac and Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-3445 Use
Google fixes high severity vulnerabilities in its Chrome 106.0.5249.119 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.119 for Windows, Mac and Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-3445 Use
Google fixes high severity vulnerabilities in its Chrome 106.0.5249.119 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.119 for Windows, Mac and Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-3445 Use
What is the best practice to put "Patch Severity Settings"?
Hi all, I'd like to ask for your opinion on the best practice to set the Patch Severity Settings. As the default value the Specify the number of missing patches to determine the system as "Highly Vulnerable" is set up to "1" for both the Critical patch
[SD-102719] Strange problem with integration between ServiceDesk Plus and Desktop Central
Hi We are running the latest SDP and DesktopCentral versions (13002 and 10.1.2138.15). Our integration is working and is ok according to the tests. However, when trying to use the "Desktop Central" menu it downloads a file "softwarenames.txt". This was
Users from local admin
Hi, I'm using desktop central v. 10.1.2138.15 and trying to create or find report of users which are in local group "local admin". If it is easier to do it in service desk it's also good. ;) Kind Regards, Andrej Križan
Stop sending blank reports
I have a daily report set up to list all unidentified software that has been installed. I would prefer to not get an empty report. Can you fix it to not send a report at all when there is nothing to report?
How do I grant another technician access to the ESM Directory?
I can't seem to find the location where I add a user to be able to administer the main ESM directory? Can someone help?
Expanding what is considered an 'update' for Last Updated Time metric
Is there any plan to expand the changes that would be considered an update to the Last Updated Time field? Another post mentions: "The last update time will be updated based on Request edit, Reply to requester, Adding/ Editing of notes or Merging of Requests." We would benefit from work log entries and emails sent/received in the ticket (to anyone, not just the Requester) also being considered an update.
Automatic PAM user disable.
Is there a way to disable a PAM user if the account is inactive for a period of time.
Error upgrading PostgresDB while upgrading to 12000
Hi, While upgrading to version 12000 from 11300, database upgrade script is failing with the following: Enter the patch file to install:/var/lib/ManageEngine/PMP/Patch/ManageEngine_PasswordManager_Pro_11300_11301_to_12000.ppm Pre Invocation in progress
AD360 rolls out build 4309 with support for additional modes of mail server configuration.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4309. Important update: Third-party requirement for NTLMv2 SSO: To enable NTLMv2 SSO for ManageEngine AD360 and the integrated components in builds 4309 and above,
Custom Query Request for Currently installed drivers and their version.
Good Day Can someone please help me with a Query to display current drivers and their versions per device? Using MEDC On-Premise with PostgreSQL. Details Required: Host Name, Driver Name, Driver Version
M365 Security Plus' build 4514 has been released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4514. Enhancement: Mail retrieved using Content Search can now be printed or exported and mailed. How to update? Update using service pack. New to M365
M365 Manager Plus' 4514 build is released with new Teams reports!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4514. Highlight: Seven new reports have been added to provide more insights into your Microsoft Teams environment. Teams with Owners: Displays the details
Deployment report
I see that there are many ways to report on vulnerabilities and individual systems, but is there a way to have a report that shows when scheduled deployments have last run? I would like to be able to run something that would tell me that schedule x last
Report all Asset Detail
Please help me query report asset full. Asset Name Product Product Type User Asset Tag Department Description Vendor Name Asset State Asset Type Acquisition Date Expiry Date Purchase Cost Barcode Site Model ManageEngine AssetExplorer 6.9 Build 6978 Database
Integration between SDP and Wrike
Hi, I was wondering if anybody managed to integrate SDP with Wrike or knows if that even is possible?
Patch Tuesday October 2022 - Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-10 Security Only Quality Update for Windows 8.1 (KB5018476) (CVE-2022-41033) 2022-10 Security Only Quality Update for Windows
Patch Tuesday October 2022 - Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-10 Security Only Quality Update for Windows 8.1 (KB5018476) (CVE-2022-41033) 2022-10 Security Only Quality Update for Windows
How to move from purchased Desktop Central integration to ServiceDesk supported Desktop Central
Hi, I think I understand that the native Service Desk plus relies on an install of Desktop Central for agent services? We have been using integration with a paid for Desktop Central for a time and have now moved away from Desktop Central, with only an
[SDF-99682] EWS Deprecation and Microsoft Graph
As we're switching over our email authentication method to OAuth form basic, it was noticed that only EWS is documented in SDPs set up guides. Members of our IT department have expressed that they would like to know if Service Desk Plus plans on supporting
Report that shows amount of time from creation to close.
Good day, Reports are being asked for that need to show Work order ID, technician, site, subject, date open, and date closed. Specifically, though, I'm being asked for: A list of the last 20 tickets that were closed within 24 hours. A list of the last
Technician Reports
Hi There, We are using Service Desk Plus 13.0 We are trying to generate a report which shows all of our technicians. We need to know when they were added as a technician, when they last logged in, their email address and their reporting manager. Any
Can i add any popup windows in custom funcions
We are testing Asset Life Cycle and wrote some custom functions. But we faced these problems. need your help. Thank you. 1. Can i add a confirm button when i click the asset life cycle button. currently, if i click the button carelessly . the asset's
How to lock Subject field
Afternoon, We are creating many templates within the application and I need a way of locking the "Subject" field so that when requesters are logging a request they CAN NOT edit the subject field. Can you please advise how I can achieve this.
Domaindetails disappear
After a while the domaindetails disappear. An admin needs to change the settings. What can we do to solve this?
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