Custom Status Question
Greetings, I am testing Service Desk Plus the on Premise free version to see if it is something we would like to pay for. I am trying to setup a status so that when a request is in that status it sends out an email to the user daily for 2 days then switches
[SDF-30425] Can you please have the devs add an 'Add Image' button to workflow templates
I know you are currently working on and testing on adding the 'add image' button to notifications - but can you also add it in change management workflows (and everywhere else you use this control)?
Is there a way to have reminders show for everyone?
looking for a way to either show all techs the reminders that are put on tickets or a way to have the reminders added to a calendar
Deprecation of Basic Authentication in Exchange Online
Hello all, Here is an update for Exchange Online users! Microsoft has deprecated basic authentication to Exchange online users. This will be in effect from October 1, 2022. Basic auth simply means that the application will send a username and password
Account locked
Hi, I typed the password wrongly due to faulty keyboard.Then I got the "account locked due to invalid login attempt" try after 119 seconds... I got a temp password but I cannot login even after waiting for an hour.... please help
Email CC notification
Hi, We have an issue related to the email notification. When a user send an email to the servicedesk and this email includes several people in the CC's list, when you will close or complete the ticket all these user will be notified I noticed that in the Notification rules there is the option to disable the notification for the user in CC but If a disabled it, when a user open the ticket from the portal and put another user in the field "id e-mail to notify" this user will be not notified about the
Upcoming enhancements in Native Email Service
Dear users, We are elated to announce the upcoming enhancements in Native Email Service. Below is a brief run-through of the same: Enhancements Native Email Service ServiceDesk Plus Cloud's native email service is available by default for
[Free seminar] How can AIOps replace traditional ITOps practices?
The increasing adoption of complex, multi-level infrastructures in organizations is leading to the rise of artificial intelligence (AI) for IT operations. There's a huge pressure on ITOM to track, monitor, and manage services while contending with such
How do you setup your release management?
Hi Manage Engine SDP users, Can you share with me how you're using Change/Release Management module? I find it particularly challenging because I can't tell at a point in time, who needs to take action and move the ticket along. In JIRA or mostly any
ADSelfService Plus build 6209 released with some issue fixes
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6209, with the following issues fixed. Issues fixed: An issue in the Restrict Users scheduler under License Management when there were different domains containing the
[SOLVED] CSR with subject alternative name.....ho to create?
Good morning im testing a trial of Manageengine ServiceDesk and i created the csr to obtain the certificate. All is ok but the certificate request does not include SUBJECT ALTERNATIVE NAME so Chrome warns users about certificate error. My question is: how to create a CSR with this setting?
Delete multiple service down alarms because service is being uninstalled everywhere?
Is there somewhere I can delete the monitoring of certain services in bulk, without removing the monitor entirely for that service (in Settings-Monitors-Windows Services)? We're uninstalling a product in phases that has several services attached to it.
Replicate image in Remote office to Local office or Central Server
We're using OSDeployer with our Local/Central Server and one Remote office. I'm in the remote office and I created an image that now resides only in the local office. Unless I'm missing something replication policy seem to only go from the central server
SDP > Jira -- What controls the list of "Projects"
In Service Desk when I select the Option to "Associate New Jira Issue" what controls the list of Projects in the dropdown? I am missing a few of my projects here and therefore cannot link them. What controls this?
Deprecation of Basic Authentication in Exchange Online
Hello all, here is an update for Exchange Online users! Microsoft has deprecated basic authentication to Exchange online users. This will be in effect from October 1, 2022. Basic auth simply means that the application will send a username and password
[SDF-41689] Filter - x conversation(s) for waiting reply
Hi, I've had a request for one of my groups to create a filter to view tickets with conversations that are waiting for a reply. They're visible in the request list with a red envelope, so the system identifies that they're there but I can't see a way of making a filter for it. Is it possible? Cheers, Dave
[Webinar invite] How to avoid IP address conflicts in your network
Hello there! Tired of troubleshooting end-user complaints about IP address conflicts? Often, you and your team are only alerted about this issue when an end user reports it or when it cascades into a major network issue. Here's how you can avoid this
[Webinar invite] How to avoid IP address conflicts in your network
Hello there! Tired of troubleshooting end-user complaints about IP address conflicts? Often, you and your team are only alerted about this issue when an end user reports it or when it cascades into a major network issue. Here's how you can avoid this
[Webinar invite] How to avoid IP address conflicts in your network
Hello there! Tired of troubleshooting end-user complaints about IP address conflicts? Often, you and your team are only alerted about this issue when an end user reports it or when it cascades into a major network issue. Here's how you can avoid this
How to ignore "Required" fields when Custom Function Executes?
Hi All - I have a Custom Function that "cleans" the Subject if it contains certain characters (i.e. FW:, RE: etc). The problem is I also have required fields on my Incident Template therefore when a ticket is created by email, the Function executes but
Bad Patch detection "Update for .NET Desktop Runtime (x64) (6.0.9)"
Hello, the patch detection for Patch ID 109417 Update for .NET Desktop Runtime (x64) (6.0.9) is incorrect. I have verified that all of our endpoints have the most recent update installed. I have also rebooted the affected endpoints and attempted to
Tasks are not added automatically after request is created.
Hello there, The tasks added to the incident template are set to be created automatically when the request is created. When I created a Request from REST API with incident template, the tasks won't be added automatically. How to get the tasks added
getting registration prompt for user name and path to license path when trying to upgrade to PMP version is 12.1
Hello all, I have upgraded PMP numerous times and has never gotten a registration prompt before. When i am using updatemanager to install service pack now it takes me to registration screen asking me for username and license file path.
Imaged PCs not reporting in correctly?
We have starting using OS Deployer to image our PCs. We have the Endpoint Agent installed on the image machine/file. We followed these instructions Imaging Computers with Endpoint Central Agent on them (manageengine.com) We're seeing an issue with
SNMP Get OID via API
Hello, I need to perform a task that I would like to automate. This involves querying a device via Settings > Tools > MIB Browser via SNMP. I tried to use the following URL but it returns error code 5002 "The specified URL is incorrect." https://IP_SERVER_NETFLOW:8060/client/api/json/mibbrowser/snmpGet?apiKey=2f6e8b31482f7f9ba882608bcc0fe1be&host=10.10.10.10&port=161&oid=.1.3.6.1.2.1.15.3.1.16&mibname=BGP4-MIB&snmpversion=snmp3&credentialNames=Global
Google fixes several high severity vulnerabilities in its Chrome 106.0.5249.61/62 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.62 for Windows, and 106.0.5249.61 for Mac, and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 106.0.5249.61/62 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.62 for Windows, and 106.0.5249.61 for Mac, and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 106.0.5249.61/62 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.62 for Windows, and 106.0.5249.61 for Mac, and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Difference between PAM360 vs Password Manager Pro
Hello Support. I noticed that the product "ManageEngine PAM360" appears on the ManageEngine website (https://www.manageengine.com/privileged-access-management/?pos=MEtab&cat=ITS&loc=tab&prev=AB2). What is the differentiating factor between PAM360 and Password Manager Pro? What does one bring that the other does not bring? Please give me details. Regards. Rafael Vega.
Custom logon hours report
Hello Community Member, I have a query, i know there's a template for logon hours on the latest SDP, but what i want is logon hours per day or yesterday, is there anyone can provide me with the correct query? Thanks
Create a test server to test updates
We are trying to create a temporary test version of ServiceDesk Plus nuild 11308 and have followed the steps on your website at https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus We are licensed
store encription key in PMP!
Hi, We need to savely store encription keys someware. My question is can we do that in PMP. I know we can store SSH keys but thats not the same. usualy these keys come in a file. Does PMP have a way to store and retrieve them?
Find list of attachments on a conversation via API?
Hello, I've noticed that the SDP web interface uses: /api/v3/requests/(request ID)/notifications/(notification ID)/attachments/(attachment id) to download a file attached to a conversation item on a request. I'm able to get the notifications via /api/v3/requests/(request
Web shortcuts do not show icon
When I add a Web shortcut to a profile and add an icon to it, the shortcut is displayed and working on the Android-tablet but the icon is not shown. It only shows the name and a lightgray Android icon. I tried jpg-, png- and ico-files, different sizes
owener
Hi Wouldn't it be a good idea to link the owner tab in Active Directory of computer items to your owner colum in endpoint central?
Service Desk Server is not running
Good Day sir , i face this error when trying to run ( StartClinet.bat ) I've restarted the server , the services and even resorted the SQL Server DB , any suggestions !!
ServiceDesk Plus MSP - version 10.6 - Build - 10609 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10609. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please do the upgrade only in a test environment first
Faster Announcements
We had a recent system outage, and we decided to send an announcement to every computer on our network. We created a message and setup a window of 2 hours to send this notification. After 2 hours it shows that 699 PC's have received out announcement. We have almost 1800 PC's on our network. It is taking way to long to send announcement to all of our users. My question is, is there a way to send announcements instantly or at least faster to all of our users? Darko Tepavcevic
Log Management and Collection
Is it possible to have predefined scripts for Windows OS or Linux that will allow EventLogAnalyser to Pick only meaningful logs from all other endpoints?
RDP
Hello Team, I was wondering did ManageEngine ServiceDesk Plus developers stopped using RDP remote control since they have remote control option End Point Central agents? We would recommend you use that. If yes, why am I still able to see it?! Question
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