Stuck using v1 API to add a reply to a ticket
For our org, sometimes we will put a ticket on hold while we look into a fully reply/resolution to their query. We will send the requester a brief reply along the lines of "Thanks for the information, we're looking into this and will reply asap". Sometimes
Response due by time field is missing for requester view
Hello Team, We have noticed an issue that, as technician view, we can see both Response Due by time and Responded time fields but with requester view, they can see only Responded time not the response due by time field. Without response due by time field
Changing DB server not working
I changed DB server through these steps shutdown SDP changedbserver start sdp but when i try the check nothing happens on MSSQL although the database was created but to activity is happening. as if the data is still storing on postgre
Relationships between Servers and Network devices
Hi ManageEngine Team Thanks in advance for your kindly response, we have some question about the relationships between servers and network devices, when we are trying to add a relationship from a server, in the CI list (image attached 01) we are using
CC e-mail addresses are not added to e-mail id(s) to notify field
Hello I just noticed if a ticket is created with mail to ticket, the CC e-mail addresses are not added to the E-Mail id(s) To Notify field. Was this not different in the past? How can I fix this? Thank you very much.
[New Release] ADManager Plus' latest build 7161 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7161. The following issues have been fixed in this release: Issue in displaying license pop-up window in the latest build when updated from builds 7102
Dynamic Approval With Additional Field "SubGroub" to Determine the Approval Stages (as Subgroup Contains Multiple Data's)
Dynamic Approval With Additional Field "SubGroub" to Determine the Approval Stages (as Subgroup Contains Multiple Data's) I have Used the Below Script i am Getting Output as But Approver are Inserted. but it shows Success. Kindly help. Please contact
Query Report: Violated SLA Requests violated by technician
Hi, I need to report from Requests that SLA is breach by technician name and mobile. Like this: technician Mobile violated requests ids John Doe +13322554499 106,125,130 Sara McLin +15588997744 100 Jack Been +17744558899 170,161,101,152 What should I
API Create User "You are not authorized"
When attempting to POST using the create user api for ADManager Plus, I am getting an error message stating "You do not have the authorization to modify the following attributes: employeeID, mailNickname, name". Is this an issue with roles in the ADManager Plus tool for the user or with Active Directory roles itself that the user might be missing to preform this action? The user is setup with the technician role within the ADManager tool already.
Chats not seeing agent online
Dear Community, Im doing testing and trial for servicedesk plus, installed in our premised and behind NGINX http reverse proxy. For portal access we dont have problem, but for chats i cannot see agent who is online and send messages. Is there any specific
How do you enforce that users access the PAM gui to RDP to a server resource
I have an active directory environment and want to ensure all system admins rdp to servers using the PAM360 gui. Curious if anyone else has a solution.
two schedulated reports in the same email one off is false and i can't disable it
hello every one , i have a weekly reports that i schedulated every monday but the mail contains two attached reports one off them is false i don't know why is sending with the original reports how can disable it in the attachments you will find more
Reports on Dynamic Resource Groups
I'm attempting to generate a query report on dynamic resource groups to extract accounts, but am not getting any results. Any help would be appreciated. SQL query: select RESOURCENAME AS "Resource Name",ANAME AS "Account Name",RGNAME AS "Resource Group"
default to public versus private
when responding to request via email how do we set privacy to public versus private?
Centralize vulnerability detection and remediation with the Endpoint Central - Tenable.io integration
Hello everyone, We are excited to announce that Endpoint Central can now be seamlessly integrated with Tenable.io. This brings the best of both worlds (vulnerability detection and patch management) on a single console. Here's what you stand to gain from
Alert for clients who have issue with agent
Is there a way to alert for when agents have issues? With the nature of my industry we have no other remote access to PCs (yet, Im trying to fix that) I ask becasue I have a remote PC that show'd connected (green) but the agent kept saying it was in
Connection to server failed.error 403
Hello everyone, I am evaluating in my adselfservice plus environment with MFA activated but when I log in to the machines with the agent installed, the MFA screen appears with the error: Connection to server failed.Error 403 Antivirus, firewalls disabled
[ForYourInformation -24] Delegate backup approver
Hello folks, We are delighted to inform everyone that much and long-awaited feature to assign backup approver is released in the latest service pack 11005. Backup approver can be configured from the Home tab, By default, the backup approver value is auto-chosen with the approver's "reporting to" user. You can still choose a different user to assign as the backup approver. You have a checkbox that provides an option to move Pending approvals
New ticket creation: Task Comments
We sometimes have technicians commenting on a Task via email and not through the Task interface. This creates a new ticket with the comments intended for the Task. The technician will receive a new ticket notification but is there a notification that can specifically mention the invalid Task comment placement. I want to highlight that a) replying to the Task via email is not correct and b) notify the technician to recreate the comment within the Task. - I tried business rules but there's a lack
Resolved time field is not available on request details page
Hello Team, We have noticed there is no "Resolved Time" field available on request details to track when the request was resolved but it is available in reports and filters. Please check this issue and add it this field on request details page.
Cannot Login To Application (v9.5) After Domain Controller Decommission
Hi All, We decommissioned our DCs in 2 sites, when launch SD+ it tries to authenticate against one of the DCs however fails because it doesn't exist. I changed the IP in our MYSQL database (SDActiveDirectoryInfo table) to reflect that of a new DC however
Separate site with distinct users, Service Catelog, etc.
I am trying to setup an isolated section for our SDP implementation. The idea is I would have a few specific users that can enter tickets using only a few templates, that only specific technicians see. These would be users external to our organization.
Asset Explorer - 'State changed from In Store to Disposed' by the System. Anyone knows how to reverse this?
Asset Explorer 'State changed from In Store to Disposed' by the System. Does anyone knows how to reverse this? When I try to move the individual items back to In Store or In Use, the system moves it right back to the Disposed state over and over and over
Need Query report on User's List
Need Query report on User's List with below details. User id user name(Display Name) User type(User or Technician) department Email ID
Remove Flash
Hey guys, We have some very old machines that still have flash installed and we are trying to remove it. Push out the Adobe flash uninstaller, run it and then restart the machine? Or is manual intervention required? All the posts ive found about this
Announcement: End of Support for C and C++ Agents in Password Manager Pro
Hi All, It is an advance announcement that from Oct 2022 onwards (product version 12122), ManageEngine Password Manager Pro will no longer support both 32 and 64-bit versions of the C++ agent for Windows and Windows Domain systems and the C Agent for
Announcement: End of Support for C and C++ Agents in PAM360
Hi All, It is an advance announcement that from Oct 2022 onwards (product version 5711), ManageEngine PAM360 will no longer support both 32 and 64-bit versions of the C++ agent for Windows and Windows Domain systems and the C Agent for Linux. The C
Moving Eventlog Directory to another partition
Hello. I need some help or guidance on moving the eventlog analyzer. I already did but can't start the service it says: DAEService in the wrapper log and file not found on the serverout log. BTW, is just another partition, it's in the same server. Already
Blank Page when trying to access Admin
Hi, I am running build 12000. I want to migrate my ServiceDesk Plus instance to a new server. I have followed the instructions to migrate to a new server. I have successfully restored from the backup and I am able to login succesfully and can see Requests
run backupDataOld.bat silently when integrated with Endpoint Central
Hi, We have SDP v13 and integrated with Endpoint Central. I want to create task schedule in windows for run backupDataOld.bat as daily. But when I run this file, get this alert: The backup will not continue until we click on Yes. What should I do to skip
Monthly trend reports by category (graph) and Request Summary reports
I've been using Service Desk Plus (on-prem) for a long time and I can run some basic reports based on Time Spent, SLA, and Request Summary, etc.. I'm looking for additional reports that will provide me more insight into our tickets. I tried playing
Require Worklog before change Technician
Hi all, is there a way to require a Worklog before transfering a ticket to another technician? I would like that before the HelpDesk agents transfer a ticket to another group or techinician, they register a Worklog stating why the ticket is being tranfered.
[SDF-87697] How to create a report from Service Templates and Business Rules
HI Friends I need to create report from Service Templates to find out that which business rules are related to which templates. in fact, I need to find out that which templates has been set as criteria in Business rules. I found this tables: requesttemplate_list
How do I generate a Report to know How many Service Categories & Service Templates are present in SDP?
How do I generate a Report to know How many Service Categories & Service Templates are present in SDP service catelog?
NCM HP Procurve 4000m Backup
Hello. I am hoping to get some direction/help on backing up old HP 4000m switch configs. I have been successful with other 4104gl switches since they have the typical CLI interface. The 4000m on the other hand is a menu based style. I can get the
Ticket escalation to another site
Our business has a number sub-businesses which we have setup as sites. Most problems get fixed in the home site, but sometimes we need to escalate certain requests to HQ site. How does a technician escalate a ticket to a site they are not a member of?
How to Link Change Management Templates to specific categories?
I.e., how do I limit the categories in various change templates? If I wanted lets say, application x to only go to the applications template, but NO other categories, how could this be limited? Thanks tons, -JCG
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ManageEngine UserConf is back in London
Hello folks, We're happy to announce that the ManageEngine UserConf is back in London Date: Nov 14 - 15, 2022 Time: 8.30am - 4.15pm GMT Place: Hilton London Metropole Register now Here's why you should attend: We, at ManageEngine, are celebrating 20
Appending field
Hello, I'm trying to append a couple fields to the subject line in SD+. The code I've got is: //get first + last name and append to subject to include full name if($CS.isFormSubmit()){ var firstName = await CS.getValue("UDF_FIELDS.UDF_CHAR2"); //new hire
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