ManageEngine ADSelfService Plus is down

ManageEngine ADSelfService Plus is down

Hello,

About once a month, the ADSelfService service goes down and not start automatically (SMTP mail):



Dear Customer, 
This email is to inform you that ManageEngine ADSelfService Plus is down. 
Please start the product to continue enjoying its benefits.

I need to know:
- Why does this happen?
- Why doesn't the service start automatically?
Where are the logs to perform the troubleshotting?





                New to ADSelfService Plus?