Requester Response missing content
Service Desk Version 14.103
Hello,
when a requester replies to a closed ticket, the technician receives a mail and a notification, but the content of the mail is missing. It does not show the content of the requester's reply but only their original ticket. Our technicians have to search for the ticket and then they see the content of the mail. I think I just need a variable in this notification rule to be set:
(Alert(or Notify) technician by e-mail when there is a new reply for the request).
Can you please tell me witch one is to set?
thx