RDP
Hello Team, I was wondering did ManageEngine ServiceDesk Plus developers stopped using RDP remote control since they have remote control option End Point Central agents? We would recommend you use that. If yes, why am I still able to see it?! Question
Custom Scripting Help
I am trying to create a custom script where if someone selects something in a specific field on our on-boarding form, a confirmation message appears asking them if their new hire needs to have permissions to that system. I have the message part down,
Delete Survey and Resend
Is there a way to delete survey where user choose wrong rankings and resend the survey to that user? If not is this a future feature?
[NetFlow Analyzer Free online training series] Enterprise bandwidth monitoring: Beyond basics
As the number of users in your organization grows, enterprise bandwidth management gets more complex. Learn how you can detangle bandwidth monitoring complexities with NetFlow Analyzer's free online training series. Keeping in mind the convenience of
[New Release] ADManager Plus' latest build 7160 unveiled!
Hello Everyone, We are delighted to let you know that we have released the latest build of ADManager Plus, 7160. Here's a glimpse of the build highlights: Features: Orchestration: Option to automate a series of tasks in succession at defined time intervals
Login to the sdp program by clicking on the link without entering the username and password
HI I want to enter the sdp program when the user clicks on a link similar to the one below. What I mean is that the user can log in as a normal user without entering the username and password in the sdp program. Of course, I know that this has some security
[Tips & Tricks] A Custom Dashboard Widget to View All User’s Requests
One of our Community users came up with the following requirement. Most of the users in her organization had problems in finding the page to see all their requests. She requested for a widget in the dashboard to display few request filter which is most
Distribution Server/Microsoft Server Updates
Hello, We use UEM for managing all the patches for our desktop computers - we are currently NOT using to patch servers. I have a couple questions, and hoping that someone out there has an answer for me - and doubly hoping that it not something that will
Error when using NCM TFTP
When I click the download button in NCM/device management/tftp files, to pull in a Cisco.SPA file for pushing firmware I get the is error. {"error":{"code":5000,"message":"Internal Server Error while processing this request."}} Any help appreciated.
Query for find type of users
hi, I need a query to find out if the user is a technician or a requester. Actually, I need a query that will show me a table with the following columns: 1- user display name 2- user ID 3- User type (Requester or technician) my sdp version is 12007 my
M365 Security Plus' build 4513 has been released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4513. Enhancements: Exchange Online PowerShell Module V2 will be used by default to connect to Exchange Online using modern authentication. Upgraded to jQuery
M365 Manager Plus' 4513 build is out now!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4513. Enhancements: Exchange Online PowerShell Module V2 will be used by default to connect to Exchange Online using modern authentication. Summary reports
Need Custom Report on Time Elapsed for Pending Tickets
Need Custom Report on Time Elapsed for Pending Tickets: We report daily the list of Pending Tickets and Breached Ticket. I would like to present to the teams an added column that shows how long this ticket has been in an OPEN state. As I understand it, if the ticket has passed through on hold during its lifecycle the TIMELAPSED doesn't reflect this. How can I effectively show how long a ticket has been lying in an open state in a report. Do I need to write a customer report or can the system
Request Queue Hopping
Is anyone monitoring this forum anymore? Your Version: 13.0 Build 13000 Database Type PostgreSQL 10.17 Requesting assistance to build a report to identify queue hopping of requests. Report #1 (Details) Request ID
Approval history report with comments
how can we get the approval history report and with comments in this cloud SDP?
Conversation reply include requester message?
Hi, apologies is this has been covered elsewhere - I have a default reply template set up that contains $Description ( so that a user can see the text of their message underneath my reply to them) Imagine the following conversation: Requester: "I am having
Why is Deluge not available in Release module
We want to create a release through change automatically using deluge. And yes we can create a release but we also need to associate the change. So why are not "Custom Function" available for Release?
Changing Default Postgres Password
Not sure if anyone else has run into this issue but I installed the free version of MSP to test the software and I have followed the guide (Change default Postgres database password (servicedeskplus.com)) on how to change the default postgres password
IT analytics in 90 seconds: Track finances across all accounts in an MSP help desk
Track the bill information of your managed customer accounts using the Bill Details report in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
(IPv4|IPv6) default deny policy is not configured in Linux firewall -- Trigger???
What is the trigger for the following rules? IPv4 default deny policy is not configured in Linux firewall IPv6 default deny policy is not configured in Linux firewall The systems it's flagging are Ubuntu 20.04 with UFW installed and active, with the default
Inventory scan / Excel add-in detection
Hello to all, Does anyone know how to make Central detect add-in installations in MS Office? Actually I can't see any add-in installed when I'm using Inventory. Thank you.
Applying Patches / Manual Reboot
Hello, The ERP team has requested that we apply patches to our Financial / ERP Servers, but the App Support team will do the reboots manually. Is there a way to automate notification or integrate with Service Desk Plus to create a ticket to notify a server
Automated Patch Deployment without approval process -MS Preview patches
How are you all stopping MS Preview patches without having to decline if we have all MS patches auto approve? I don't have Preview Rollup selected under Patch Database Settings but still get MS Previews. ME can you change this so it applies to all MS
Adding Documentation to Assets
Hello, Is there a way to create a new tab for assets for Server Documentation, we're trying to keep all relevant information in SDP, so we don't have to use a different product for Documentation. For example a Web Page tab to provide list all relevant
Incident Report with Scheduled Start Time
Hi, Does anyone have e Report where you can see what incidents have a Scheduled Start Time today. Hope anyone can help, not that good with the SQL in SDP
Upgrading Opmanager Server disk space?
Hello, We have OpManager running on VMWare VM CentOS 7, that is showing this message: Low Disk Space Warning: The OpManager installed machine has only 5.0 GB of free disk space available. Please take the necessary precautions to ensure uninterrupted network
Checklist - Include in Tech Report?
Hello, If I want the answers to associated checklist items to be pulled in a technician report, how would I go about doing that? Thanks, N.
Notifications such as DB Password must be improved and dismissible
Team, The notification to configure a DB password, then the requirement to configure a mail server are terrible. I do not have or need a mail server, and this should not be a requirement to configure a DB password. Further, I am aware that MDM is not
Insert rows into COMMENTS table-SQL Server on-premise
Build # 13.0 Build 13002 Does the COMMENTID column in COMMENTS have the identity specification property set to YES? We are looking to move our existing implementation of ServiceDesk to SQL Server on-premise. The ID column properties for identity specifications
Bulk Import of Computers to EndpointCentral
When I try to import computers into Endpoint Central using the "Import from CSV" file, it says Failed to add details for 7 Unmanaged Computer(s). Is there something I am missing? These computers aren't setup in our domain yet, they are just computers
Export & import data
Hi I would like to ask about ManageEngine - Helpdesk is it possible to export data from on promise (server ) version and imports to Could version ?
I can't uninstall the central desktop agent
Hello friends, I had problems with the current Desktop Central server I had installed and upgraded to the latest version of Endpoint Central, but now I can't uninstall the old Desktop Central agent and it won't let me install the new agent. I no longer
Mozilla fixes several high severity vulnerabilities in Firefox, Firefox ESR and Thunderbird
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 105.0, Firefox ESR 102.3.0 and Thunderbird 102.3.0. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-40959
How to collect data usage from our corporate devices
we are giving unlimited data SIM for all corroborate devices which cost us a lot of money I need to know how to collect the usage of the SIM Data using MDM
Mozilla fixes several high severity vulnerabilities in Firefox, Firefox ESR and Thunderbird
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 105.0, Firefox ESR 102.3.0 and Thunderbird 102.3.0. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-40959
Mozilla fixes several high severity vulnerabilities in Firefox, Firefox ESR and Thunderbird
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 105.0, Firefox ESR 102.3.0 and Thunderbird 102.3.0. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-40959
How can we remove RADIUS settings?
Hello, how is it possible to remove RADIUS server settings from User Managment ? If we try to clear the IP we get the error message "Enter valid server name".
Ticket notes and status automation, based on description
Hi, SDP Team! Is there a way to automate ticket notes entry and status change, based on specific keywords in the ticket description? Scenario/details: One of our backup systems is configured to send a daily report to our SDP instance (via email). This
can not connect
We have SDP installed on prim, Ubuntu server. Issue we are having is that we can not longer connect to the webpage shows not response. nothing has change via configuration or networking. the services is running. database is running. But still no dice.
Mandatory fields for survey
Greetings. One of our customers wants to use the surveys for keeping a track in the atention, but he noticed that it's not possible to make a question as mandatory and because of that, most of his surveys are sent without completion (for example you are able to answer a survey that has 5 questions by only checking 2 or 3 of then). Could it be possible to do so?
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