Auto Assign to Technician on Reply
Currently when a Request/Problem is
submitted, an email is sent to all technicians. I would like the
system to assign it to the Technician that replies to the email
regardless of how they replay (e.g. Portal, email, etc).
Topic Participants
PU36
Maciek
Prem Maheswaran
Sujith
Matti Rantakari
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