Mandatory fields for survey
Greetings. One of our customers wants to use the surveys for keeping a track in the atention, but he noticed that it's not possible to make a question as mandatory and because of that, most of his surveys are sent without completion (for example you are able to answer a survey that has 5 questions by only checking 2 or 3 of then). Could it be possible to do so?
Installed Hotfix 10.1.0-SP-2228.5 and No longer accessible form the web.
Hello, I installed the latest hotfix this morning and now I am unable to access MEDC from the web. I am able to access the interface locally just not from outside. All of the local systems appear to be working as normal. I installed the hotfix as I
RDP error
What does this mean: The users have access to the resource, RDP is associated and they can RDP natively.
live Recorded Session
Hello team, Is there a setting where I can join a session in Pam UI without letting the other users take note Thanks
12101 and 12120 both have MYSQL hardcoded in the HASetup.sh script
after breaking my HA setup during my upgrade to 12120, I can't reestablish HA because the HASetup.sh file contains these statements: ------------------------------------------- #!/bin/sh . ./../scripts/setCommonEnv.sh DB_HOME=$SERVER_HOME/mysql if [ -S
Sending email before inactive accounts get disabled and then deleted
I'm new to setting up automation for disabling and deleting accounts in ADManager Plus My managers have asked to automate the process for disabling inactive accounts at 90 days, but they want the users to be emailed 2 weeks (day 76 )and 1 week later (day
Resource questions in Reports, Business rules and Triggers
Hello Team, We are using resource questions in many templates in our organization. For reports, how we can generate it with the resource questions details. Currently in SDP Ondemand, we dont have any option to execute query and get the report. atleast
url to a certain category template...
Hi, I want to use a menu-item in a Joomla instance that will point to a certain template category of the ServiceDesk Plus... When i click on each template category the url (that is shown) = http://r00vmonitoring:8080/Templates.do?module=mergedRequest How can i directly point to a template category (with the sub-items) from outside the ServiceDesk Plus? Greetings, Dirk
Auto-assign tickets based on requester / subject
Is there a way to auto assign a ticket based on who the requester is or what the subject contains?
AD360 intigration
Hi all. I initially installed and configured AD Manager Plus. Then, installed AD360 to trial it. When AD360 was uninstalled, its sub menu was still present in AD Manager. Anyone ever see this or have any idea how to remove it?
[New Release] ADManager Plus' latest build 7151 unveiled!
Hello Everyone, We are happy to let you know that we have released the latest build of ADManager Plus, 7151. This build includes the following enhancement and issue fixes: Enhancement: ADManager Plus can now be integrated with Jira Service Management
Create Bulk Users is error
Dear all, Basing on guile link : https://forums.manageengine.com/topic/bulk-export-of-template. we proposed our Customer who followed up and got error message " icon in Validation Status for information in error" on client environment such exchange server 2013 and AD Manager version 6.3 In order to see more detail, please refer attachment If anyone has an issue the same my issue, please share information Thanks
Of game theory and GPOs - How to configure GPO scope filters in ADManager Plus
If you are a game theory enthusiast, you are probably familiar with the 'Salami slicing tactic'. For the uninitiated, Salami slicing is a strategy where the opponent makes small but consistent moves while making sure they stay well below the threshold
The NCSAM series part-3 - Securing Internet-Connected Devices in Healthcare
It's week 3 of the cyber security awareness month and this post will be focusing on Securing Internet-Connected Devices in Healthcare. One of the most affected sectors by cyberattacks over the years has consistently been the health care sector. The demand
Custom Attribute from Servicerequest into ADMP Connection Window
Hi we have setup the connection to our ADMP successfully an we can create users from the SDP. Also the placement of custom attributes (e.g. AD Manager Attribute, EmployeeNumber) works fine within of the user creation. But always, we have to copy the information
[Webinar] Extend OpManager to monitor databases, applications, cloud services, and more!
Did you know that ManageEngine Applications Manager Plugin for OpManager can give you deep performance visibility into application and infrastructure components (both cloud and
Login to the sdp program by clicking on the link without entering the username and password
HI I want to enter the sdp program when the user clicks on a link similar to the one below. What I mean is that the user can log in as a normal user without entering the username and password in the sdp program. Of course, I know that this has some security
Query Report for Request's History data
Hello, I am deploying a new instance of SDPlus and the customer is asking me if it is possible to run a report that gather the same data that are available on the History tab of a request (see attachment). Could someone help me on identify what tables
Best practice for MFA enabled ServiceDesk Plus (Cloud) account
Good day, I would like to review what are the best practice solutions to securing the service account when all accounts are MFA enabled. Current Azure setup uses contitional access. A Policy is setup to require Multifactor Authentication on all user
SSL Syslog via NXLog Issues
Hi there, We are running Log360 with ELA installed as a component. I am attempting to ship logs from a Windows device using NXLog to ELA over TLS 6514. To test, I started with UDP 514 which were successfully received by ELA. Next TCP 514, which was
[Resolved] Temporary patch scan and deployment failure in certain systems
Hello everyone, On 18th September 2022, there was a technical glitch in Vulnerability Manager Plus that caused a failure in patch scanning and deployment. The issue was faced only by those users who had initiated/scheduled patch DB sync between 02:00
[Resolved] Temporary patch scan and deployment failure in certain systems
Hello everyone, On 18th September 2022, there was a technical glitch in Patch Manager Plus that caused a failure in patch scanning and deployment. The issue was faced only by those users who had initiated/scheduled patch DB sync between 02:00 a.m. to
[Resolved] Temporary patch scan and deployment failure in certain systems
Hello everyone, On 18th September 2022, there was a technical glitch in Endpoint Central that caused a failure in patch scanning and deployment. The issue was faced only by those users who had initiated/scheduled patch DB sync between 02:00 a.m. to
Analytics Plus virtual training sessions for beginners and experts (Combo)
Hello there, We're delighted to bring you our first ever combined training sessions for beginners and experts. Spread over a span of two days, you can get hands-on training from our in-house experts on creating insightful dashboards and reports. The
Unable to close or delete Projects
Hi There are some old projects in our system which need to either closed or deleted. The technician created this projects left and AD account doesn't exist now. As a project admin i am trying to delete this project but i am getting the below error message.
How to auto-send a file to a requester if a technician edits a form
I am new to ManageEngine but working to set up a work request system for my company. Reviewers and technicians have a field called "MOC Required?" which gets a simple "yes" or "no" from a drop down menu. Is there a way to script the field to automatically
[Free Training] Step up your server and application monitoring game!
We are back with our second set of free training series for the year! In this series we will be discussing how you can tackle real life server, VM, and cloud monitoring issues using ManageEngine Applications Manager. We will also brief you on the latest
extract request but description is shorten
Hello, i need to extract some requests from Supportcenter. One solution is to do a report and extract by .xls But i have a problem, "description" seems to be shorten with "...". Exemple : in the last request shown there is a picture and so only "..."
[SDF-60192] SDP onPrem - CustomView of Solutions
Hi we want to have a "CustomView" of the solution in SDP, the current / original view is not realy useable. In the overview we need only the Title/Topic of the solution and not the additional of the first lines from the body The yellow marked field should
Manage Engine Applications Manager service not starting.
We are using "Application Manager of Manage Engine 15". For the last 4 we are unable to open it. When we try to open it, "unable to connect" shows on the browser screen. When we start it from the services list it shows running but after a few seconds
how can I approve the roles
i created roles but i can't see from where i can approve the roles.
MSQL or PostgreSQL (built in) !!
Dears, I’m confused, with any scenario, it is preferable to deployment PMP, knowing that I’m targeting 300 users, 10 will have Administrative privileges. So, should I deploy it on separate MSQL or PostgreSQL will be ok ?
Cann't establish Remote Desktop !
Hi, I deployed the PMP successfully, and I add the resource and accounts. Also, the Auto login helper is configured properly. But I can't start the RDP session I always get "Please wait while connecting..." Any suggestions?
Project risk tracking
I would like to be able to track project risk (defined in a manner that we choose) for every project and have the ability to report on organizational-wide project risk for our project oversight committee.
ServiceDesk Plus iPhone APP deploying with XML Configuration
Hi SDP Team, i want to deploy the ServiceDesk Plus App on our company iPhones and didn´t find something about XML configuration in the knowledge base. Is there a way to deploy the app with configuration file ? the goal is configuration of the SDP Server
API Response Error - Status Code 3001
Hello, I am trying to query the CMDB endpoint using PowerShell, please see example code below: $url = "http://localhost:8080/api/cmdb/ci/list/all" $apikey = "myKey" # Note this is redacted $token = @{"authtoken" = $apikey} Invoke-WebRequest -Uri $url
Connecting a request with Asset Management
Hi All I am a new user for Managengine. I want to ask if it is possible to connect a request with an asset. I have template for requesting an asset and I want to connect this request with an asset so that for example I have 3 items and a users request
User Defined Fields Used to Create Dynamic Subject Lines
Hello, I have created a Service Request Template for new Teacher account creation. Within this template are user defined fields that I would like to have populate the subject line when submitted. I have attached a screenshot to help explain. Thank
New reply on closed ticket - behavior
Good Day, If a Requester is answering with an e-mail to a closed request, we are currently using the option "Append the reply as conversation to the request and notify technician." However, the Notification for the technician is very small and often is overlooked. If we use the option "ReOpen the request always.", the technician is forced to go through the whole Life Cycle of the ticket again. If we use the Notification Rule "Alert(or Notify) technician by e-mail when there is a new reply for the
"Resolved" requests aren't reopened after the Requester response
Hi, Before, our requests were always reopened after they were resolved if the client sent a response (from "Resolved" to "Open"), we base our quality management system using this flow. After the Update (10.0 Build 10014) something changed, and the requests are NOT reopened, they remain in "Resolved" and the answers are attached, the status of the request doesn't change. Is there any way to change this? Thanks!
Next Page