How to update subject automatically with Recommended Template feature?
So we have started using the recommend template action when a requester uses the wrong template, the problem we're having is that the subject line/title is not updating to the recommended templates subject line/title...so while it's nice that reporting
Get User info for particular resource through REST API
Is there any API to fetch user access information from resources? We are able to view this information through UI reports but unable to find REST API for the same. We need information on mapping between resources and users for our integration.
Alert that Third Party Certificate has expired, when it has not
New Alert and product issue today. This morning, on build 10.1.2228.5, I am receiving an Alert that my third party certificate has expired, when it does not expire until November 28th. See screen evidence attached.
Make the HA status alert notification configurable
Hi all, We would like to see an option added to the product. Currently we have PMP configured in a HA setup. On disruption or restoration of the HA connection, an email notification is automatically send to all users with an administrator license in the
OS Deployment
Receiving the following error when trying to image a pc. Image Deployment Failed: Fixed Hard disk 0 is not detected trying to deploy on removable media(14GB). Create new media with Dell Inc. Precision 3260 Microsoft Windows 10 64bit compatible storage
Agent Not phoning home...
We currently utilize both OS Deploy and Endpoint Central together. We have an image set up for OS Deploy that includes the Endpoint Central Agent. Half of the PCs that we image are having an issue with the Agent successfully coming online. The agent
Software Deployment - Check Software Pre-req (Cloud Version)
Hi, I am looking to install software, only on computers where the software is not installed - but since this needs to be made more difficult then it really has to be, I cant simply click on Check Software, find the name of the software, and say if true
Manually download and dump patches
Can we manually download patches and apply updates in management?
Monitor Internet Access
Hi all, Is it possible to set an alert to test the if OpManager can reach an external website? We have an issue with our firewall that we are currently diagnosing. It will sometimes cause all outbound Internet access to fail, but internal networks are
"Is Pwd Required"
I tried to create a report that shows all local user accounts on Windows computers that don't have passwords. It seems like the "Is Pwd Required" field was appropriate for this but I may be wrong. It's incorrectly claiming that some accounts that have
Custom Status Question
Greetings, I am testing Service Desk Plus the on Premise free version to see if it is something we would like to pay for. I am trying to setup a status so that when a request is in that status it sends out an email to the user daily for 2 days then switches
[SDF-30425] Can you please have the devs add an 'Add Image' button to workflow templates
I know you are currently working on and testing on adding the 'add image' button to notifications - but can you also add it in change management workflows (and everywhere else you use this control)?
Is there a way to have reminders show for everyone?
looking for a way to either show all techs the reminders that are put on tickets or a way to have the reminders added to a calendar
Deprecation of Basic Authentication in Exchange Online
Hello all, Here is an update for Exchange Online users! Microsoft has deprecated basic authentication to Exchange online users. This will be in effect from October 1, 2022. Basic auth simply means that the application will send a username and password
Account locked
Hi, I typed the password wrongly due to faulty keyboard.Then I got the "account locked due to invalid login attempt" try after 119 seconds... I got a temp password but I cannot login even after waiting for an hour.... please help
Email CC notification
Hi, We have an issue related to the email notification. When a user send an email to the servicedesk and this email includes several people in the CC's list, when you will close or complete the ticket all these user will be notified I noticed that in the Notification rules there is the option to disable the notification for the user in CC but If a disabled it, when a user open the ticket from the portal and put another user in the field "id e-mail to notify" this user will be not notified about the
Upcoming enhancements in Native Email Service
Dear users, We are elated to announce the upcoming enhancements in Native Email Service. Below is a brief run-through of the same: Enhancements Native Email Service ServiceDesk Plus Cloud's native email service is available by default for
[Free seminar] How can AIOps replace traditional ITOps practices?
The increasing adoption of complex, multi-level infrastructures in organizations is leading to the rise of artificial intelligence (AI) for IT operations. There's a huge pressure on ITOM to track, monitor, and manage services while contending with such
How do you setup your release management?
Hi Manage Engine SDP users, Can you share with me how you're using Change/Release Management module? I find it particularly challenging because I can't tell at a point in time, who needs to take action and move the ticket along. In JIRA or mostly any
ADSelfService Plus build 6209 released with some issue fixes
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6209, with the following issues fixed. Issues fixed: An issue in the Restrict Users scheduler under License Management when there were different domains containing the
[SOLVED] CSR with subject alternative name.....ho to create?
Good morning im testing a trial of Manageengine ServiceDesk and i created the csr to obtain the certificate. All is ok but the certificate request does not include SUBJECT ALTERNATIVE NAME so Chrome warns users about certificate error. My question is: how to create a CSR with this setting?
Delete multiple service down alarms because service is being uninstalled everywhere?
Is there somewhere I can delete the monitoring of certain services in bulk, without removing the monitor entirely for that service (in Settings-Monitors-Windows Services)? We're uninstalling a product in phases that has several services attached to it.
Replicate image in Remote office to Local office or Central Server
We're using OSDeployer with our Local/Central Server and one Remote office. I'm in the remote office and I created an image that now resides only in the local office. Unless I'm missing something replication policy seem to only go from the central server
SDP > Jira -- What controls the list of "Projects"
In Service Desk when I select the Option to "Associate New Jira Issue" what controls the list of Projects in the dropdown? I am missing a few of my projects here and therefore cannot link them. What controls this?
Deprecation of Basic Authentication in Exchange Online
Hello all, here is an update for Exchange Online users! Microsoft has deprecated basic authentication to Exchange online users. This will be in effect from October 1, 2022. Basic auth simply means that the application will send a username and password
[SDF-41689] Filter - x conversation(s) for waiting reply
Hi, I've had a request for one of my groups to create a filter to view tickets with conversations that are waiting for a reply. They're visible in the request list with a red envelope, so the system identifies that they're there but I can't see a way of making a filter for it. Is it possible? Cheers, Dave
[Webinar invite] How to avoid IP address conflicts in your network
Hello there! Tired of troubleshooting end-user complaints about IP address conflicts? Often, you and your team are only alerted about this issue when an end user reports it or when it cascades into a major network issue. Here's how you can avoid this
[Webinar invite] How to avoid IP address conflicts in your network
Hello there! Tired of troubleshooting end-user complaints about IP address conflicts? Often, you and your team are only alerted about this issue when an end user reports it or when it cascades into a major network issue. Here's how you can avoid this
[Webinar invite] How to avoid IP address conflicts in your network
Hello there! Tired of troubleshooting end-user complaints about IP address conflicts? Often, you and your team are only alerted about this issue when an end user reports it or when it cascades into a major network issue. Here's how you can avoid this
How to ignore "Required" fields when Custom Function Executes?
Hi All - I have a Custom Function that "cleans" the Subject if it contains certain characters (i.e. FW:, RE: etc). The problem is I also have required fields on my Incident Template therefore when a ticket is created by email, the Function executes but
Bad Patch detection "Update for .NET Desktop Runtime (x64) (6.0.9)"
Hello, the patch detection for Patch ID 109417 Update for .NET Desktop Runtime (x64) (6.0.9) is incorrect. I have verified that all of our endpoints have the most recent update installed. I have also rebooted the affected endpoints and attempted to
Tasks are not added automatically after request is created.
Hello there, The tasks added to the incident template are set to be created automatically when the request is created. When I created a Request from REST API with incident template, the tasks won't be added automatically. How to get the tasks added
getting registration prompt for user name and path to license path when trying to upgrade to PMP version is 12.1
Hello all, I have upgraded PMP numerous times and has never gotten a registration prompt before. When i am using updatemanager to install service pack now it takes me to registration screen asking me for username and license file path.
Imaged PCs not reporting in correctly?
We have starting using OS Deployer to image our PCs. We have the Endpoint Agent installed on the image machine/file. We followed these instructions Imaging Computers with Endpoint Central Agent on them (manageengine.com) We're seeing an issue with
SNMP Get OID via API
Hello, I need to perform a task that I would like to automate. This involves querying a device via Settings > Tools > MIB Browser via SNMP. I tried to use the following URL but it returns error code 5002 "The specified URL is incorrect." https://IP_SERVER_NETFLOW:8060/client/api/json/mibbrowser/snmpGet?apiKey=2f6e8b31482f7f9ba882608bcc0fe1be&host=10.10.10.10&port=161&oid=.1.3.6.1.2.1.15.3.1.16&mibname=BGP4-MIB&snmpversion=snmp3&credentialNames=Global
Google fixes several high severity vulnerabilities in its Chrome 106.0.5249.61/62 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.62 for Windows, and 106.0.5249.61 for Mac, and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 106.0.5249.61/62 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.62 for Windows, and 106.0.5249.61 for Mac, and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 106.0.5249.61/62 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 106.0.5249.62 for Windows, and 106.0.5249.61 for Mac, and Linux. This update comes with 20 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Difference between PAM360 vs Password Manager Pro
Hello Support. I noticed that the product "ManageEngine PAM360" appears on the ManageEngine website (https://www.manageengine.com/privileged-access-management/?pos=MEtab&cat=ITS&loc=tab&prev=AB2). What is the differentiating factor between PAM360 and Password Manager Pro? What does one bring that the other does not bring? Please give me details. Regards. Rafael Vega.
Custom logon hours report
Hello Community Member, I have a query, i know there's a template for logon hours on the latest SDP, but what i want is logon hours per day or yesterday, is there anyone can provide me with the correct query? Thanks
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