Hello,

I've noticed that when using Zia for approval prediction, a copy of  the approvers email response is not appended to the call.

When we accept or reject the approval prediction there is then no record other than the history tab of that approvers email response.

For example the below approver responded via email, Zia took the response as Approved, which I rejected on the prediction verification.   However, other than the below, there is no record of the approvers email on this ticket.  

If we are going to continue to use Zia for approval predication I need a way for the approvers email to be appended to the conversation section of the ticket.  Is this possible?

Many thanks

Lisa

Version: 11.3 Build 11307