Swapping to EWS OATH from POPS (Microsoft change) - HTTPS Issue
As the title states, we have deactivated all basic auth (IMAPS, POP, etc...) and will be using EWS OAUTH. Unfortunelty, our redirect URL is http NOT https. Is there a workaround for this other than SSL cert from a CA?
Changing user activation link in Endpoint Central
Good Afternoon, Is there anyway to change link for user activation or remove it all together? The link is pointing to our gateway server, which we do not have allowing use of the web console, and I do not want to expose that externally. This appears
Commited availability of SDP On Demand
Hi. We have a couple of banking customers that wants to use SDP OnDemand. However they are asking which is the Availability % commited for SDP Cloud once the terms of usage were accepted. Does ME has some document that states the commited availabili
Hide "Enrollment" tab
Hello, How I can hide "Enrollment" tab from password change page? Regards, Anton
Why do only some fields from AD have format validation
Eg the Mobile field does, as does Telephone number, but E-mail and Zip/Postal code don't? Is there any way to change that> Thanks in advance Paul
Prevent Restart Ability On Specific Servers Managed by Endpoint Central
Does anyone have a way to prevent or lockdown the ability for Endpoint Central to restart a specific Windows server? I have tried local security policy changes but since this is initiated by nt authority on behalf of, those policies don't work. I have
Filter alerts for 'Any software is installed on the computer(s)' to only Windows Servers
I want to use the alert for 'Any software is installed on the computer(s)' option under Inventory/Configure Alerts/Any software is installed on the computer. I attached a screenshot of where this feature is. Enabling the above feature sends me alerts
Planned DR Drill for CN(China) and JP(Japan) Services on 29 Oct 2022 and 5th Nov 2022
Dear Customers, We have planned to conduct our yearly DR Drill for ZOHO CN(China) & JP(Japan) Services on 29 Oct 2022 and 5th Nov 2022 to ensure our DR Readiness in CN & JP Deployment. CN switch will happen in the morning and JP switch in the evening. This
Mozilla releases security updates for Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0)
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0). The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox
Mozilla releases security updates for Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0)
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0). The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox
Mozilla releases security updates for Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0)
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0). The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox
2FA disable script not working
I`m trying to disable 2FA on a self hosting mdm and running into this error: C:\Program Files\ManageEngine\MDMServer\bin>ExecuteQuery.bat disable2FA.xml Initializing DB Connection. Please wait... Initializing DB Connection. Please wait... Started StandAlonePersistence...
Changing date/time format in Endpoint Central
Hi, we are currently searching for an option to change the given time format in Endpoint Central. Our company requires the following Format: YYYY-MM-DD hh:mm:ss - like 2022-10-19 13:10:35 - which is not a given option in Endpoint Central. If possible,
Query to export time spend report
Hi Team, we need an report for time spend in all the modules ( IR , SR , CR, PID) & Generic task as well with available coloums listed below.. please share the query asap Time Spent Request ID (Incident & Service Request) CHange Request ID Problem Request
Cant USB boot HP PXE for image on some models
When I created the USB Boot media there is already an .exe for HP drivers "sp132903.exe" When I boot with the usb, it shows an error that the network is not connected. How do I update the USB boot image with other drivers? If I go to the link for upload
How to appoint the technician as requester?
Hi! Please help. How to appoint the technician as requester?
Windows 11 OS Deployment Issue
I created a windows 11 image today and when I go to create the customized deployment I am only given the option to retain existing SID as in image. Has anyone else had this issue? Is there a fix for it?
Onprem endpoint central - cloud distribution point
We have an on-prem endpoint central server that we use pretty heavily for all our assets. We have a few remote workers (less than 5) that I would like to manage with EC for patches/updates. However, bandwidth and availability might be an issue with
Change Query Report
I am looking for a change report that would include who the implementor is, Change Type, change ID and status so that we can sort out who is doing what and what status it is at. Really only want in not closed.
RequestLink pointing to old server
Moved SDP from old server running 9336 to new server running 10000 and requestlinks in emails are still pointing to the old server instead of the new server even after removing the $RequestLink placeholder and re-adding it to the templates. Any ideas
Maximum User Desk supported in Free Version
Hi, Is there any limit on the number of user desks it supports in the free version of Service Desk Plus
AUTOMATIC PO TEMPLATE
Does SDP able to make a PO template where we just select a product and then it automatically fills in all the items. So that will save us a lot of time instead of having to fill out every single time because it's the same thing over and over again.
Error 401 Not authorized.
When I finish installing the agent I get the following error and I have no idea how to solve it. Greetings and thanks for everything.
[SDF-77878] Full message chain in an email reply to client / last comment variable
Hi, We are using the ManageEngine service desk pulse (Standard / 5 Technicians / On-Premises). I am trying to get the full email chain each time a reply is sent to the client. So far I have only been able to get the original request but all other replies are
Recurring Reminder for Expired Solutions
We have a number of solutions that we would like to be reviewed on a regular basis. We have the notifications set to remind the solution owner 7 days before a solution expires or is due for review. However, if the solution owner does not remember to
Deployment of package through Self-service Portal
All Customers of Endpoint central. Have you run into a situation like "you have to create a package for the service portal but when the package is requested through the self-service portal ..after installation of the software it forces restarts the
Not getting much help from support
Good morning, Our Endpoint Central server has been down for several weeks and support hasn't been much help in getting it back online. Is there an escalation chain we can work through since we're not getting much help? We have an active ticket and
Running a BAT (using Custom Script), but weekly
I have a simple BAT that copies files from the file server to local PC's. The BAT runs fine, but my only options are to run it: Once During Every Logon During Subsequent Logon Every Refresh Cycle Is there a way to run the BAT once a week or once a m
Move Postgres database to a different server
Hi, Is there a way to move Endpoint Central's Postgres database to a different server? We currently have the database and application on the same server but want to move the database to a separate server, if possible. I have found instructions for moving
[Free e-book] Solving IT problems using data correlation
Hello folks, We're happy to bring you our latest e-book on using data correlations to solve IT problems. In this e-book, we cover how data correlations help eliminate blindspots and provide 360-degree visibility into IT operations. We also demonstrate
[Free e-book] Solving IT problems using data correlation
Hello folks, We're happy to bring you our latest e-book on using data correlations to solve IT problems. In this e-book, we cover how data correlations help eliminate blindspots and provide 360-degree visibility into IT operations. We also demonstrate
[Free e-book] Solving IT problems using data correlation
Hello folks, We're happy to bring you our latest e-book on using data correlations to solve IT problems. In this e-book, we cover how data correlations help eliminate blindspots and provide 360-degree visibility into IT operations. We also demonstrate
Drive Mapping as "Different" user
Hi, We need the option to "Drive Mapping" as a different user. Windows knows the option as "Connect As" from GPO. Is this also possible with Desktop/Endpoint Central MSP? Kind regards, Christiaan
IT analytics in 90 seconds: Tackle avoidable spikes in IT incidents
Prepare your help desk for spikes in IT incidents by identifying and tracking possible triggers using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
After update to 10.1.2220.12 distribution servers dont work
After the update to 10.1.2220.12 our distribution servers are all marked with an X and indicate that they are either stopped or not working. "Either the communication between the Central Server and Distribution Server is lost or the Distribution Server
Software Suit with different manufacturer ?
Hi Team, I want to create some software suits to count the installations. For example: Solidworks 2020. the SP03 is different with SP04, SP05. But they are the same software. i can't create a software suit to include them. Any good advice? Thank y
Build 14004 - Custom View Won't Load, Cannot read properties of null (reading 'name')
After upgrading to build 14004 we seem to have a problem only in our production instance, where a custom view containing a filter by requester will never load. Looking at browser console when this happens, I see the following: sdp-requests.js?14004:1
Desktop Central OS Deployer module
I already run Patch Manager Plus and wanted to install OS Deployer. After starting the installation there's a popup telling me that I can use OS Deployer as an add-in in Desktop Central but I can't figure out how as the menu in the top left only offers
Lightspeed Smart Agent on MacOS
After much trial and error, I've found that trying to deploy Lightspeed Smart Agent on MacOS through Endpoint Central is impossible. I worked with Lightspeed's support and after they tried troubleshooting with me, they concluded that it's not possible
Assets: How do I import 40 assets without a CSV?
Let's say, I have - Created a product: Dell 24 Monitor P2423D - Have a bunch of serial numbers (these are modified for security reasons): G0XMVK9, 1YWMVK9, HXWMVK9, H8RMVK9, CXWMVK9, J10MVK9, DFPMVK9, FVBMVK9, FXWMVK9, 6YWMVK9, 1HRMVK9, CVBMVK9, FGRMVK9,
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