Planned maintenance in EU and AU datacenters on 27th Nov 2022
Dear Customers, We have planned to conduct our yearly Disaster Recovery (DR) drill for ManageEngine EU(Europe) & AU(Australia) services on 27 Nov 2022 to ensure our DR Readiness in EU & AU deployments. The switch between our DR and DC in the EU and
Report containing all instance technicians linked to their roles
Dear team, I'm recently working on some technician's management items and need to find all my technicians' (+/- 100) roles. Is there a way I can simply extract a list of these individuals linking them to their roles? This would be much needed for a system
Recently Created Mailboxes - More granular search?
Is it possible for this report to show who actually created the mailbox? When our Admins log into Exchange Admin Center and make it a change it only shows Exchange as making that change, not the user. Possible to track this with Exchange Reporter P
Software Inventory Double Entries
Hi, I'm trying to configure the Manage Licenses to keep track of whether we are in Compliance. I have created an entry for Microsoft Office Pro Plus 2016. However, the screen is reporting double the actual installs for Office. Taking a look at the Managed
I can't insert an <br> html in the language customization - Error modifying the text.
Error modifying the text !!!! After migrating to version 6122 I cannot insert html language in the language customization. HELP!!
Integration of ADSelfService Plus with WhatsApp Gateway
I would like to know how to integrate WhatsApp with Adselfservice plus to send the code instead of SMS.
SDP - Remote Control Error
After changing credentials in the drop down to an admin account, our techs are getting the error, when they try to remote control using Endpoint Central Remote Control.: User does not have permission to access Remote Control. Shouldn't changing the
How do I create a task based on password last set date
I know where to create the task and generally what to look for, but I don't see any option that would suffice for our situation. We want to utlize the "Password Reports" with "Users with Change Password at Next Logon". We then want to use the "Refine
report historical logon/logoff users
I would like to set up a log that stores all user logins and logoffs of the domain, not just the last one. Is it possible?
Date Variable
Is there any way to have a Today's Date variable used in AD Manager's User Creation and Modification templates? This would be good for our company to have for labeling in the Description fields.
Technician Roles and Permissions/Privileges
I had an inquiry from our leadership as to who (technicians) can view what data in our Service Desk system, and I scoured the forums and can't find a query provided that matches our current database. The HelpDeskCrew table is gone in this version, so
Technician X Role (Report)
Hello! We need a report that show all Roles assigned to each Technician in SDP. That is a simple report: Column 1: Technician User Column 2: Role Assigned With this report we can make a SOX audit in SDP. This is a very important report based in best practices and should be implemented in SDP in a future release. For now, could you please provide to us a query report? Thanks in advance and Best Regards!
Response Dueby time
Is there a way to make the response time due by changing it by converting the ticket to In Progress instead of making a replay
How to Mandate Comments only for "Cancelled" or "On-hold" while changing the Status of the Request?
How can we Mandate Comments or Notes only for "Cancelled" or "On-hold" while changing the Request status? Changing the Status to "Cancelled" should prompt the Message to Enter the Comments or Notes while changing the Status to Cancelled. How can we achieve
BATCH FILE - INSTALL AGENT
Hi, Need Batch file to check if Endpoint Central 11 AGENT is install on workstation (Win) If not Install Agent Thanks, Gil
Ticket Closure Happens Before SLA Can be Applies to Request by Business Rule
Hello folks, We have run into an issue with our cloud application where when a technician closes a request from the edit request dialogue by setting the dropdown to closed and updating the other mandatory closure fields the request closure happens first
Report request for progress on specific project
I need a query to give me detailed progress and updates on a specific project (projectid = 76) What are the updates on each task and comments
Inactive user on "resources report" - how to delete him from the list?
Good Afternoon, I generated resources report and I can see that in all passwords one user have read permission but that user was blocked and he shouldn't be there. I checked user access snapshot and teoretitcly user have that access but when I tried to
User Reports - Recently Modified
I have been running the report for recently modified user accounts and I'm trying to figure from the report if there is a way that it can show what was modified. We have had a large number of accounts modified, but have no idea what was modified. Thank you
14005 Dashboard: Request By Technician links no longer opens fully functional window
Looking at the Request By Technician view, and clicking one of the number (whether total or tech count) No longer opens a new tab, but an alert window: That is missing functions you get (Actions button chiefly) that you get when opening a view on the
"User does not have sufficient privilege." when accessing from Chrome
Good afternoon, We have recently purchased and began configuring ServiceDesk Plus to deploy in our organization. This week we began demonstrating the new HelpDesk to staff, however today all requesters and technicians are having an issue when attempting
SDP Cloud version details and upgrade query
Dear All, We are keen to know version details for SDP Cloud as in where to trace it from within SDP Cloud UI. Also, curios to know any periodic intervals wherein ManageEngine upgrades SDP Cloud in the background. Regards,
Patch Tuesday November 2022 - Supported Updates
Hey everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-11 Security Only Quality Update for Windows Server 2008 (KB5020005) (ESU) (CVE-2022-41073) 2022-11 Security Only Quality Update
Trouble getting started with the API - C# .NET
Having trouble finding a good method of communicating with our new ServiceDesk+ server. I'm trying to do some simple request-based operations and I keep getting this back: I can provide more detailed information, but I've tried so many different configurations that I could spend all day typing what I've found that didn't work, I was hoping someone could provide me with a C# code example that did work.
Service desk plus REST API + .Net Code
Hi, Does anyone implemented below operations using .net code and SD plus REST API? If yes please provide the code examples. 1. Get Request 2. Add Request 3. Edit Request 4. View Submitted requests by user 5. View assigned requests for IT user Thanks Praveen
Failed installation agent with GPO
Hello team, I have tried to install an agent with GPO scheduler following the below link: https://www.manageengine.com/products/desktop-central/installing-agents-gpo-scheduler.html The Windows installer started even the folder "DesktopCentral_Agent" was
Network scan - Local Asset Credential not succeeded
What is the reason credential not successed in Windows 11 workstation when perform network scan? I am 100% sure the credentials is correct and both target and probe firewall is disable.
OAuth for EWS with Local Authentication users
Good morning, I have a couple of questions before I setup our OAuth for SDP Mail Settings. We have a mix of users in our on-premise portal. Most of our users are using AD credentials. We also have external users that use Local Authentication accounts.
Best practise SAML authentication for Internet Published Service Desk Plus?
We published a service desk plus onpremise into the internet, what the best practise for implement SAML (Microsoft ADFS server) to working securely from inside network and Internet? Do we have to publish the ADFS server to internet?
basic how to on widget creation
Hello! We are getting off the ground with our system, and we're looking at how to build widgets for our dashboards to help our monitoring of tickets. The majority of widget building topics seem to involve the self-service portal, which we do not use (we
Vulnerability Database Attempting Update from ManageEngine
My Endpoint Central is set up to run on an isolated (closed) network. I have the proxy set to (No Connection to Internet) but the server continues to attempt to reach out to ManageEngine. I import my UpdateDB folder, and run Update Now, and the database
postgresql health monitor is unknown
As you can see from the picture, the health of postgresql monitor is unknown I tried to stop and start the service but the issue still remains
Not not view requests after version 14.00 upgrade (Request custom filter is not migrated due to unsupported conditions)
Hi, I upgraded to 14.00 and got emailed the below. Since the upgrade I cannot view the request list, everything else seems fine. Looks like I have a filter view but no way to reset it: During the current migration, some request Custom Filter is not migrated
Upgrade to the latest Secure Gateway Server build
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this
Separate Table Settings for each View
You can set up custom views to display rows based upon selected criteria. It would also be nice to have a table setting for that custom view so that I could see additional columns for just that specific view. Right now, if I want to see the column in question, I have to change the table setting, which is global; it affects all views. I only need the column for one view.
Integration with Azure DevOps
We'd like to see integration with Azure DevOps to help us escalate Problems to our internal development team as well as integrate development releases through Change Management efficient with minimal duplication in data input across the two products.
Default request view and progression
Hello, Is there any way to administratively dictate the columns of the request views so everyone see the presentation in the same way? Force a default sort? Also, continuing with the need for consistency, is there a way to force a certain on technicians
Is there any Script to send the email to Other Email Id . when Approval status changed to Approved. (Service Request Approvals)
Say, we have server request form with Approval Stages(1,2,3,). I need add a business rule to sent Email id which is not a part of that request (other person). when Stage 2 Approvals completed or Stage 3 Triggered. regards Surendar raja
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90097) on this
New Date criteria in Maintenance Module
Hi guys, Would it be possible to have a new scheduled date criteria in the Cloud Maintenance module which would be "The first, second, third, fourth Monday, Tuesday, Wednesday, Thursday, Friday of the month"? Thank You.
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