Masterclass 2022, Season 2 - Episode 4: Integrate ServiceDesk Plus with Microsoft 365 (November 17)
Hey there, The fourth episode of the Masterclass 2022 series is fast approaching! In this episode, we'll learn how organizations can bring their enterprise service desks into their digital workspaces by integrating with the Microsoft ecosystem. We'll
How to create a service request using a business rule
I am trying to automate a request that we receive via email. Currently when a request is automatically created via email, our service desk manually converts it to a service request using a specific template. After the conversion, they fill in several of the fields and then trigger the tasks defined in the service request workflow. Since the sender and subject are fixed, it is easy to create a business rule to detect it, but how can I convert it to a service request? I tried to assign it to an incident template
Masterclass 2022, Season 2 - Episode 4: Integrate ServiceDesk Plus Cloud with Microsoft 365 (November 16)
Dear Customers, The fourth episode of the Masterclass 2022 series is fast approaching! In this episode, we'll learn how organizations bring enterprise service desks into their digital workspaces by integrating with the Microsoft ecosystem. Further, we'll
[SDF-85378] How do I handle CC requests by email?
HI, Here is my scenario - I have business rules setup to look at the CC address as well as the TO: address. So when an email comes in to two different email addresses (one is a CC address) - let say they send an email to HR and also CC the CLAIMS departments. It creates two requests, one for HR and one for CLAIMS departments. Problem is - the HR department has no idea that the CLAIMS department is also working the same request!! How can I configure this so that they both know about the request so
Upgrade Failling
Hi I am trying to upgrade from version 9400 to the latest build but it keeps failing below are my logs. Jul 8, 2021 6:36:29 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Jul 8, 2021 6:36:29 PM [com.adventnet.tools.update.installer.UpdateManager]
Creating Project Milestones from Requests
We often have requests that result in project and we would like the ability to create a project or a milestone from a request. Is there a way to create a project or milestone from a request. We can associate the request with the project, but this
Release announcement: Build 5150
Hello everyone, We are happy to announce the release of Analytics Plus build 5150, which brings an exciting new integration and various other updates. 1. Introducing advanced analytics for AssetExplorer: Analytics Plus seamlessly integrates with ManageEngine
Trying to create an onboarding document based on request input?
Hi, So we have a request template where a manager would fill out various values, such as name, phone number, location, company and so on. Once that is done, i would like to be able to trigger a function that would generate a PDF or XLSM file with the
IT analytics in 90 seconds: Strategize an efficient IT budget for your organization
Beat the stress of financial budgeting with Analytics Plus' AI-enabled automation capabilities. If you're not already using Analytics Plus, download your free, 30-day trial today.
[Free training] Secure your IPs and switches from rogue access
Hello, IT admins! ManageEngine OpUtils is back with another season of free training on how to secure IPs and switch ports from rogue access. The training will help you enhance your network's IP address and switch port management strategies with OpUtils.
Help with service desk plus Version 8.0.0
Hi Manage Engine Team. Could you help me with an error to send mails from Servicedesk Plus Version 8.0.0 - Build 8026 through Outlook service, I attached below the application configuration. We keep using basic authentication: The incoming mails work
[New Release] ADManager Plus' latest build 7163 with permission management capabilities for DFS Namespaces has been released!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7163. This build includes the following enhancements and fixes: Enhancements: Notification Profile/Notification Templates: You can now use custom macros
Product-Vendor association is being used by a module. Hence cannot delete it
Dear Manage Engine Expert, I just create a demo asset with product and vendor relationship for test purpose. However, the product cannot be delete. So I go to vendors section and willing delete the assoication alternately, it seem also lock for deletion.
Password Expiration Notification images not display in Microsoft Outlook 2019
Hi all, I am new here and hope to get some help on the issue I'm facing at the moment. I've created a Password Expiration Notification and inserted some images. But when I received the notification the images not displaying. Below is the e-mail notification
Update to 10511 from 8.3
Hi, I would like to know how to update the SDP from the build 8310 to 10511. I looked for the version I have in https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html but I didn't find it.
No data available to generate the report
I am evaluating Service Desk, hence running a trial version. I cannot generate any reports. I get the message "No data available to generate the report" each time, regardless of which report I pick. There is data in the system; I can see details via Dashboard, etc. This was working but we extended our trial license and it hasn't worked since? Is there anything I can do to get it working again.
ServiceDesk Plus, Projects ListView, add Vendor column to search and list projects by vendors
It would be nice in the main Projects ListView to have a Vendors column so you could search projects by vendor(s) associated with the project. When talking to the vendor, would give the ability to quickly list all their associated projects, then ask for
Add last note to Email Notification
Hi, Is it possible to add the last note to an email notification. When re-assigning tickets between IT Teams, it would be nice if the email contained the last note added, i couldn't see a variable in the email templates for this? Regards, Jamie
Does OPManager use OpenSSL 3.X.X Branch?
Hello. I have ops manager pro edition Build number 12.5.150 , and Is OPManager (or any other product from ManageEngine) using openssl 3.x?
ReleaseSRWlockExclusive error when starting DCAgentService.exe on 2003 Server
Yea I know 2003 is dead.. but we still have about 10 sever's being in process of sunset ... with version of agent 10.1.2220.8.W we are getting this error..
CreateJiraTicket.py script
Hi! I want to create trigger action with custom script to create Jira ticket Could you please send me CreateJiraTicket.py file? Like in this article https://help.servicedeskplus.com/executing_script_in_business_rule
Use remote office for OS deployment only
I've setup a remote office in Desktop Central and I have added a distribution server to that office. However, I only want to use this distribution server for imaging purposes only and not for any other reason. Is this possible? It appears that when I
Event Log Audit
Am I correct in my suspicion that ADAudit Plus can't monitor ANY random event from the Windows security log? I was dissapointed when I was trying to make a report for event with Id 4657 - https://www.manageengine.com/products/active-directory-audit/kb/object-access-events/event-id-4657.html
How to assign to Security Advisory notification email for Password Manager Pro?
How to assign to Security Advisory notification email for Password Manager Pro? Thank you Gerhard
[SDF-35793] How to Un-Merge the Requests once merged?
Is it possible to Un-Merge the Requests once Merged?
My Approvals widget missing in Self Service Portal
Hi, I have the "My Approvals" widget setup on my self service portal settings but when the users log in, the area of the screen is blank. I have added screenshots in edit mode and when a user is logged in for reference. I did search the knowledge base
My Dashboard missing in version 14?
HI Is 'My Dashboard' missing in version 14? Version 13: Version 14: Allot of my technicians rely on 'MY DASHBOARD'. They use it all day every day. This is bad for us.
High severity vulnerabilities detected in OpenSSL 3.0.2/3.0.5/3.0.7
Hello everyone, OpenSSL has released a list of vulnerabilities detected in 3.0.7 (both in 32-bit and 64-bit versions) in case of Windows, and in versions 3.0.2 and 3.0.5 in case of Ubuntu. Vulnerability Manager Plus detects these vulnerabilities for
remove options category - how
Hello, I need to remove categories without one of them. Using $CS.removeOptions("CATEGORY",["cat1", "cat2", "cat3" etc.]) i need to specify all of categories to remove. Is there any negative function to remove options except cat2 for example?
License for distributed scan
Hi I want to setup a distributed scanning architecture (an SDP as a central and two Asset explorer in scanning mode) and now I wonder if it needs both service desk plus and Asset explorer license or only SDP license is enough?
Webrdp and websockets not working with Nginx Reverse Proxy
Hi, It seems like i am having some issues getting WebRDP and Websockets to work in general. I am using Nginx reverse proxy and i do not get notifications, chats do not work correctly most of the time and worst of all. WebRDP does not work at all. it
Permissions Difference between Service Account delegation & Domain Admin Group membership
Hello everyone. I'm currently working through configuring ADManage and a couple other Manage Engine products. I'm not really thrilled about putting a svc account user in the DA group, and am looking into the user delegation strategy to achieve the rights
How to restore deleted AD contacts with ADManager Plus?
No IT environment is immune to accidental deletions or modifications and your organization is not exempt from this either. Accidental deletion of Active Directory information can bring your organization to a stand-still with a domino-effect starting with
Things that has been moved or removed?
Hi, I have some issues with the new update. The auto update every 3 min. Where is that function to day? If I want to assign a request fast by ticking it of to another technician if comes with than error. "The following request to not be assigned". Why
Change field background color
Hello, I wonder if there is a way to change the background color of a field when it is completed For example, a field indicating "useful" but not mandatory information is by default with a red background that becomes white when it is filled in. Kind regards
Resolved tickets are not getting closed
Hi I have a problem that the resolved tickets are not getting closed even I set the rule for it to close after 3 days
Export , then import tickets into newer version of SDP
Hi, We are trying to update from our current build 11100 to 11200 but our upgrades keep failing with a corrupted database. We were wondering if its possible to export the tickets we have, the uninstall and reinstall the latest version of SDP, and then
The best high availability solution for App Manager & Op Manager themselves
Hi guys. Could any one please let me know that, what is the best high availability solution for App Manager & Op Manager themselves. First of all, it is so important for me to make a high available monitoring for our company, and when one App or Op Manager monitoring goes down, the other one could work instead of it. Thanks in advanced.
High availability for Application Manager
Hello, We're looking for a tool to guard our systems. Most of these systems are high availability systems or at least 2 servers doing the same job. For Application Manager we expect the same. It needs to run at least 99.95% of the time. Is it possible to run it on a W2003 Cluster or is there another sollution to run Application Manager like a high availability application? Regards, D. Berns
Jira cloud integration
Hi, Has anyone successfully integrated Jira Cloud into an on-prem ServiceDesk Plus? I'm a littled puzzled as to what to write in the server name field. /Rasmus
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