Mail Sending Failed
Hello After hours of fighting to get email working, the server has been setup to use OAuth with EWS and it all seemed to go fine. After trying to "Send a Sample mail", i get an error "Mail Sending Failed" and the under that message in red is another message
How to create two request from same email?
Hi, If I send a test email to two different support groups - it will not create a request for each group. It creates one email for the TO group only. CC group request is not created. As it says in recent readme for version 13010 - it sounds like that
Optional Forced Reboot ?
Is it possible to force a reboot of PCs if they haven't restarted/rebooted in X number of days? There's no need to enforce it for end users that are rebooting regularly, but if they go for 7 days and haven't restarted, we'd like to make them. Of course,
Email fetching broken
All of a sudden our email fetching for all our sdp instances has failed yet the outgoing smtp is still working using the same username and password. We are using O365 & everything looks normal. There errors we are getting say it is unable to authenticate.
O365 Intergration guide
Hello We have recently installed and started to test ServiceDesk Plus, all looks great thus far, but I am having some issues with setting up email to O365. There seems to be no clear instructions on how this is performed. Could someone point me in the
Limits on Category, Sub Category, and Items Service Desk Plus Cloud
I am looking into revamping the current organization we have in place to eliminate old unused categories, subs and items. I was told there was a limit on how many of each there could be but have not found an answer as to if that is the case and if so
Changing the status to "hold", make it mandatory check box Shedule status cahnge
When changing the status to "hold", make it mandatory check box Shedule status cahnge (check the box) do not save without setting.
Service Request SLA Configuration
Hello, I am trying to set up or service request SLA and I'm not seeing any way to configure different SLAs depending on a field value (ex. status, priority). Is there any way that I can use a field value as a rule to configure different SLA's for service
custom trigger setup
I'm following the instructions https://www.manageengine.com/products/service-desk-msp/help/adminguide/configurations/problem_changemanagement/change-custom-trigger.html. I try to create a trigger, but an error comes out: "Check for extra space in executor
Requests page isn't loading after upgrade
Hello! We've upgraded to version 14000 and after that some of our technisians have problems with opening "Requests" tab. It is stuck on loading and doens't show any tickets.
Ability to search and auto-complete the Category / Subcategory / Item fields
We have Category, Subcategory and Item all mandatory in our request closure rules. We currently have an issue where technicians occasionally can't find the appropriate category for a request and so simply file it under Other to get the job done. This leads to inaccurate reporting. I would propose a fourth box (perhaps optional per-template) that allows free-text entry with inline suggestions from all three levels of the tree. If the user selects one, the three fields are populated automatically.
[SDF-100334] Import Request permission
Hello, Please can you confirm how I can give a technician that is not SAdmin permission to Import Requests? They currently only have the option to Export Requests. Many thanks Lisa. SQL Your Version : 13.0 Build 13005
ESP_App shown in flow analyser
Dear all, Is there any way to exclude ESP_app from flow analyser reports? I mean to get full insight in only traffic between real sources and real destinations, because I saw that flow analyser report lists two tunnel IP endpoints as source and destionation
[SD-106632] Request button not working after upgrade to version 14
Endpoint Central Cloud - Group Managers & quick group add option
Hiya, 2 ideas here Idea 1 - Group Managers permissions A limitation I don't like with Endpoint Central is that you have to be an admin to update groups. For example, in our environment, we don't want our Desktop Engineers to be able to deploy to servers.
Swapping to EWS OATH from POPS (Microsoft change) - HTTPS Issue
As the title states, we have deactivated all basic auth (IMAPS, POP, etc...) and will be using EWS OAUTH. Unfortunelty, our redirect URL is http NOT https. Is there a workaround for this other than SSL cert from a CA?
Changing user activation link in Endpoint Central
Good Afternoon, Is there anyway to change link for user activation or remove it all together? The link is pointing to our gateway server, which we do not have allowing use of the web console, and I do not want to expose that externally. This appears
Commited availability of SDP On Demand
Hi. We have a couple of banking customers that wants to use SDP OnDemand. However they are asking which is the Availability % commited for SDP Cloud once the terms of usage were accepted. Does ME has some document that states the commited availabili
Hide "Enrollment" tab
Hello, How I can hide "Enrollment" tab from password change page? Regards, Anton
Why do only some fields from AD have format validation
Eg the Mobile field does, as does Telephone number, but E-mail and Zip/Postal code don't? Is there any way to change that> Thanks in advance Paul
Prevent Restart Ability On Specific Servers Managed by Endpoint Central
Does anyone have a way to prevent or lockdown the ability for Endpoint Central to restart a specific Windows server? I have tried local security policy changes but since this is initiated by nt authority on behalf of, those policies don't work. I have
Filter alerts for 'Any software is installed on the computer(s)' to only Windows Servers
I want to use the alert for 'Any software is installed on the computer(s)' option under Inventory/Configure Alerts/Any software is installed on the computer. I attached a screenshot of where this feature is. Enabling the above feature sends me alerts
Planned DR Drill for CN(China) and JP(Japan) Services on 29 Oct 2022 and 5th Nov 2022
Dear Customers, We have planned to conduct our yearly DR Drill for ZOHO CN(China) & JP(Japan) Services on 29 Oct 2022 and 5th Nov 2022 to ensure our DR Readiness in CN & JP Deployment. CN switch will happen in the morning and JP switch in the evening. This
Mozilla releases security updates for Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0)
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0). The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox
Mozilla releases security updates for Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0)
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0). The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox
Mozilla releases security updates for Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0)
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox (107.0), Firefox ESR (102.5.0) and Thunderbird (102.5.0). The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox
2FA disable script not working
I`m trying to disable 2FA on a self hosting mdm and running into this error: C:\Program Files\ManageEngine\MDMServer\bin>ExecuteQuery.bat disable2FA.xml Initializing DB Connection. Please wait... Initializing DB Connection. Please wait... Started StandAlonePersistence...
Changing date/time format in Endpoint Central
Hi, we are currently searching for an option to change the given time format in Endpoint Central. Our company requires the following Format: YYYY-MM-DD hh:mm:ss - like 2022-10-19 13:10:35 - which is not a given option in Endpoint Central. If possible,
Query to export time spend report
Hi Team, we need an report for time spend in all the modules ( IR , SR , CR, PID) & Generic task as well with available coloums listed below.. please share the query asap Time Spent Request ID (Incident & Service Request) CHange Request ID Problem Request
Cant USB boot HP PXE for image on some models
When I created the USB Boot media there is already an .exe for HP drivers "sp132903.exe" When I boot with the usb, it shows an error that the network is not connected. How do I update the USB boot image with other drivers? If I go to the link for upload
How to appoint the technician as requester?
Hi! Please help. How to appoint the technician as requester?
Windows 11 OS Deployment Issue
I created a windows 11 image today and when I go to create the customized deployment I am only given the option to retain existing SID as in image. Has anyone else had this issue? Is there a fix for it?
Onprem endpoint central - cloud distribution point
We have an on-prem endpoint central server that we use pretty heavily for all our assets. We have a few remote workers (less than 5) that I would like to manage with EC for patches/updates. However, bandwidth and availability might be an issue with
Change Query Report
I am looking for a change report that would include who the implementor is, Change Type, change ID and status so that we can sort out who is doing what and what status it is at. Really only want in not closed.
RequestLink pointing to old server
Moved SDP from old server running 9336 to new server running 10000 and requestlinks in emails are still pointing to the old server instead of the new server even after removing the $RequestLink placeholder and re-adding it to the templates. Any ideas
Maximum User Desk supported in Free Version
Hi, Is there any limit on the number of user desks it supports in the free version of Service Desk Plus
AUTOMATIC PO TEMPLATE
Does SDP able to make a PO template where we just select a product and then it automatically fills in all the items. So that will save us a lot of time instead of having to fill out every single time because it's the same thing over and over again.
Error 401 Not authorized.
When I finish installing the agent I get the following error and I have no idea how to solve it. Greetings and thanks for everything.
[SDF-77878] Full message chain in an email reply to client / last comment variable
Hi, We are using the ManageEngine service desk pulse (Standard / 5 Technicians / On-Premises). I am trying to get the full email chain each time a reply is sent to the client. So far I have only been able to get the original request but all other replies are
Recurring Reminder for Expired Solutions
We have a number of solutions that we would like to be reviewed on a regular basis. We have the notifications set to remind the solution owner 7 days before a solution expires or is due for review. However, if the solution owner does not remember to
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