Deployment of package through Self-service Portal
All Customers of Endpoint central. Have you run into a situation like "you have to create a package for the service portal but when the package is requested through the self-service portal ..after installation of the software it forces restarts the
Not getting much help from support
Good morning, Our Endpoint Central server has been down for several weeks and support hasn't been much help in getting it back online. Is there an escalation chain we can work through since we're not getting much help? We have an active ticket and
Running a BAT (using Custom Script), but weekly
I have a simple BAT that copies files from the file server to local PC's. The BAT runs fine, but my only options are to run it: Once During Every Logon During Subsequent Logon Every Refresh Cycle Is there a way to run the BAT once a week or once a m
Move Postgres database to a different server
Hi, Is there a way to move Endpoint Central's Postgres database to a different server? We currently have the database and application on the same server but want to move the database to a separate server, if possible. I have found instructions for moving
[Free e-book] Solving IT problems using data correlation
Hello folks, We're happy to bring you our latest e-book on using data correlations to solve IT problems. In this e-book, we cover how data correlations help eliminate blindspots and provide 360-degree visibility into IT operations. We also demonstrate
[Free e-book] Solving IT problems using data correlation
Hello folks, We're happy to bring you our latest e-book on using data correlations to solve IT problems. In this e-book, we cover how data correlations help eliminate blindspots and provide 360-degree visibility into IT operations. We also demonstrate
[Free e-book] Solving IT problems using data correlation
Hello folks, We're happy to bring you our latest e-book on using data correlations to solve IT problems. In this e-book, we cover how data correlations help eliminate blindspots and provide 360-degree visibility into IT operations. We also demonstrate
Drive Mapping as "Different" user
Hi, We need the option to "Drive Mapping" as a different user. Windows knows the option as "Connect As" from GPO. Is this also possible with Desktop/Endpoint Central MSP? Kind regards, Christiaan
IT analytics in 90 seconds: Tackle avoidable spikes in IT incidents
Prepare your help desk for spikes in IT incidents by identifying and tracking possible triggers using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
After update to 10.1.2220.12 distribution servers dont work
After the update to 10.1.2220.12 our distribution servers are all marked with an X and indicate that they are either stopped or not working. "Either the communication between the Central Server and Distribution Server is lost or the Distribution Server
Software Suit with different manufacturer ?
Hi Team, I want to create some software suits to count the installations. For example: Solidworks 2020. the SP03 is different with SP04, SP05. But they are the same software. i can't create a software suit to include them. Any good advice? Thank y
Build 14004 - Custom View Won't Load, Cannot read properties of null (reading 'name')
After upgrading to build 14004 we seem to have a problem only in our production instance, where a custom view containing a filter by requester will never load. Looking at browser console when this happens, I see the following: sdp-requests.js?14004:1
Desktop Central OS Deployer module
I already run Patch Manager Plus and wanted to install OS Deployer. After starting the installation there's a popup telling me that I can use OS Deployer as an add-in in Desktop Central but I can't figure out how as the menu in the top left only offers
Lightspeed Smart Agent on MacOS
After much trial and error, I've found that trying to deploy Lightspeed Smart Agent on MacOS through Endpoint Central is impossible. I worked with Lightspeed's support and after they tried troubleshooting with me, they concluded that it's not possible
Assets: How do I import 40 assets without a CSV?
Let's say, I have - Created a product: Dell 24 Monitor P2423D - Have a bunch of serial numbers (these are modified for security reasons): G0XMVK9, 1YWMVK9, HXWMVK9, H8RMVK9, CXWMVK9, J10MVK9, DFPMVK9, FVBMVK9, FXWMVK9, 6YWMVK9, 1HRMVK9, CVBMVK9, FGRMVK9,
Revert to snapshot failed after upgrade to 10500 failed
Running ServiceDesk Plus 10000 and tried upgrading to 10500. Upgrade succeeded but service would not start even after modifying max heap size. Ran out of time and reverted to the snapshot taken before upgrade, but now service fails to start unless started
Can't connect EWS OAUTH
Hi Team, I hope you can help with an issue we have with the on-premise version of ServiceDeskPlus. Once we save and authenticate the settings we get this message. It seems that Microsoft sees the error 700215 as a client secret that hasn't been encoded
How to configure ICMP monitoring in bulk
I have up to 99+ device added on Opmanager is there a way ICMP configuration be associated to the devices in bulk from Device Templates or is there a process/method on OpManager Plus
Used Request ID's being assigned
Hello, we recently updated from 13010 to 14004 and since then a small selection of tickets are being assigned used ID's and tickets are not being created. We have a webform on our intranet site, the webform converts the information to an email and sends
ManageEngine ServiceDesk Plus Features Details Required
Dear Team, I need a ManageEngine ServiceDesk Plus Features Details Required
Can't change the order number of an existing asset (workstation)
Hello, When we receive new hardware we always enter the service tag of the hardware (often laptops) and the system will automaticaly create the asset with the po number and the service tag. Unfortunately someone made a mistake and confounded two orders.
Notifying Techs when request count for a specific requester exceeds a threshold
I am Looking to see if there are ways to notify all technicians (via email?) when the total request count for a specific requester exceeds a threshold and resets when the request count goes below said threshold. Not finding anything within the application
Custom Triggers - Email Notification
I am trying to setup a custom trigger for when a certain template is used. I have configured the trigger, provided a name and description and set the Execute on actions to Created. Execute during: Any Time Cascade Execution: execute next rule The criteria
Major issue in detecting Workstations Motherboard model
Hi Friend, We have a BIG problem with ServiceDesk that can not detect motherboard model while we already have this information in desktop central! how can we fix this issue our SDP version 13011 our database MSSQLServer
Asset Colum unique
Is it possible to set a colum in SDP Asset to unique.
SQL Query for technician audit trail
SD+ version 11.3 Build 11311 I am looking here (but can't find anything related) on SQL Queries based on tracking technician activities. Is there any existing SQL query I can use to know who have done what and where (like changing request status, input
SSL exception error when execute custom function
Hi Team, I'm getting error, when try to execute custom function. Please support on this issue. Custom function details in below link: https://pitstop.manageengine.com/portal/en/kb/articles/deluge-script-to-achieve-first-response-sla Error image:
Migrate to a new server
Hello We've tried to migrate the program to a new server following the instructions below: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-migrate-servicedesk-plus-from-one-server-to-another When we try to restore the backup in the new instance,
Using Palo Alto FW App IDs
Is the ManageEngine Netflow Analyzer capable of interpreting Palo Alto Networks firewall app ids? I'm evaluating the product and in the PAN I've checked to send PAN field types, but I noticed in the PAN it recognizes a connection on a higher UDP port as stun traffic, but in ManageEngine these connections were identified as an Unknown App. Also, I find that clicking on "Conversation" at times goes nowhere. Even when collection completes it takes quite some time to list conservations for the last
[API] How to add a conversation through the V3 API?
I'm looking to add conversations, with or without the request_reply type using the V3 API, but there's no documentation available on how to do that. I can add notes, using POST /v3/requests/{id}/notes but I'm looking to add a conversation,
MEEC - API - Bitlocker report
Hi, If using GUI, I'm able to get a bitlocker report with : Computer Name/Domain Name/OS Name/Total Disk Size/Encryption Status/Policy Name/BitLocker Component Status/BitLocker Availability/TPM Availability How to grab the same using API ? Rgds,
ServiceDesk Plus Cloud: Irrevocable loss of inline images in certain ServiceDesk Plus Cloud modules
Dear Customers, Inline images for certain modules of ServiceDesk Plus Cloud were irrevocably lost between Sept. 7th, 2022 and Sept. 10th, 2022 for certain customers. Impacted modules: Request Notifications and Reply Solutions Tasks Problem What went
Agent installation on MacOS Ventura - not running?
Hi I previously used endpoint central agent on my mac running MacOS Big Sur. I resinstalled (clean disk) my pc and put MacOS Ventura (13.0) on it and installed the Endpoint Central agent. After installation nothing seems te be happening. I don't see the
outlook sync ?
Hi. Is it possible to synchronize local Outlook calendar with schedule on ServiceDesk ? I suggest to change the schedule view in Service Desk. Would be the best - view like Outlook calendar where I see the day divided into hours... Maybe it's possible to export data from ServiceDesk schedule to Outlook calendar?
End of Support for older TLS versions
In order to keep your communication with ServiceDesk Plus (Cloud) more secure, we will be retiring the support for older TLS versions 1.0 and 1.1 by 31 August 2018, and you need to upgrade to TLS v1.2 to enjoy uninterrupted and secure transfer of data. What is SSL/Early TLS? Transport Layer Security (TLS), formerly Secure Sockets Layer (SSL), is the old security standard for setting up connections between systems. It requires encrypting information in transit to ensure privacy, and authenticating
How can a User directly login to the SDP just by accessing the URL?
How can a user directly login to the SDP just by accessing the URL instead of entering the login credentials or by clicking on SAML. The request is, how can we allow a user directly enter the SDP just by accessing the URL? Please let me know how can we
How to import desktop, laptop or tablet in servicedesk plus
Dear All Pls help me. I have imported data desktop and laptop but i don't know why data of laptop transfers Desktop's CI. All data is in desktop's CI
Combining Software with Multiple License Keys
I am starting to get my company moving toward management of our licenses in ServiceDesk Plus (Professional - 9.0 Build 9020). We have many pieces of software that are individual licenses, but that we have many copies of. Is there a way to have the software show up as one item and then have all the license keys under that piece of software? I have attached a PDF to show an example of the multiple pieces of software.
Feature Request: Office 365 License Assignment Automation
Sorry if this is wrong place, but it would be a tremendous help to assign licenses in Office 365 by OU. We have an outside company doing that for another school through PowerShell, but I think it would be a great benefit to be able to do that. Your method is still better than Microsoft's web UI, but could use this feature.
Patch Tuesday November 2022 - Supported Updates
Hey everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-11 Security Only Quality Update for Windows Server 2008 (KB5020005) (ESU) (CVE-2022-41073) 2022-11 Security Only Quality Update
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