Jira cloud integration
Hi, Has anyone successfully integrated Jira Cloud into an on-prem ServiceDesk Plus? I'm a littled puzzled as to what to write in the server name field. /Rasmus
change menu point
hello people, first of all thank you very much for wanting to help me, i hope there is a way i can customize the menu in servicedesk plus with my own items, e.g. the url to plesk admin or something similar.
Maintenance tasks in the cloud version of SDP?
Hi Guys, In the onprem version of SDP we could use Preventative Maintenance Tasks to automatically create a ticket for the weekly tasks due on that day and have it run each week/month. We have now moved to the Cloud version of SDP and cannot find a similar
Project Management Request - KanBan
I like the project management module. It is very basic, but has value. I would like to request the ability to see projects in a more SCRUM friendly format. Being able to organize tasks on a board (KanBan) similar to how Jira does it would be fant
Latest version Download?
System is indicating the the latest version build is 10.1.2228.8 and is recommended for update. When I follow the download link I only see 10.1.2228.5 ? The notes show the bug fixes for 10.1.2228.8. From other posts I see users have downloaded 10.1.2228.8
database superuser password behaviour changed
Hi, in Version 12.1 (12110) the following change has been implemented. Hereafter, the PostgreSQL superuser password will be auto-generated and encrypted for every new instance of Password Manager Pro and will be maintained in the 'database_params.conf'
Scheduled patching
Hi I think i am going to know the answer to this question but thought i would Ask away!! We use the cloud version of Endpoint Central. Is there a way to set the patching to run at a set time?. The setting "Install After" seems to be random. if i set
Advanced Search
Did a recent update get rid of the advanced search function? I used this feature pretty extensively to find requests that fit specific criteria without having to go pull a report. Since we updated to 14000 I have not been able to find the advanced search.
Auto Replies to new ticket based on Subject
I have a need/want to set up auto replies to tickets based on the subject line of the ticket... so if a user submits "I need help with my printer" it would see printer in the subject and then send a pre-made reply template with "Printer Troubleshooting
Default Asset Selected for Users
When most of our users generate a new request their workstation is automatically included in the Asset field, but some of our users have their monitor or docking station automatically added instead of their workstation. Can anyone explain to me why this
10MB Attachment size restriction in ServiceDesk
Is there a way to increase the total attachment file size to something above 10MB? Currently it states "Click "Browse" to select a file. You can attach any number of files for a total of 10 MB" Thanks Gary
Changing default legend in SDP Cloud, Tech Availability Chart
Hi guys, We are running the cloud version of SDP and instead of having the legend as below... Is it possible to have headings such as "In Office", "Annual Leave", "Training" with the appropriate colours? Thank You
Closing by reply
Dear ManageEngine support team, Is it possible to close a ticket by replying to the email we received after submitting a request? Let’s say the subject will contain the key word in addition to the hashtag ##ticket number##. Mail details can fill the
adding an incident catalog category
Hi. how to add a new group to the incident directory so that the incident template can already be added to it? Looked all over, couldn't find it quickly
Upcoming enhancements in general,changes,projects,releases
Dear users, We are elated to announce the upcoming enhancements in general,changes,projects,releases.Below is a brief run-through of the same: Enhancements General You can now configure and customize announcements as banners. You can now create
Asset details
Is it possible to show users the details of his assigned devices in SDP. Homescreen -> widget - my Assets
[SDF-91966] Response SLA
Hi, IS there any option or filed form where i can get to know the response SLA remaining time like below SLA time? Thanks Mostafiz
setting up a domain for users
Hello. configure sso to login to SD . Previously, all users and specialists were added via LDAP. If you log in via SSO, a separate account is created - it has a domain specified, but those already created do not. How to add a domain for all accounts so
oAuth Settings Not Working
I cannot get ServiceDesk to authenticate using oAuth methodology. I have setup the settings multiple times in both Azure and ME ServiceDesk Plus, but when the Authorisation window appears it shows the user is currently signed in, i select that user and
MFA hardware token screen hangs
So we've had this on a few random servers out of the blue where you login via RDP, click Microsoft Authenticator and the screen just hangs until the timer runs out and kicks you out. But the timer never stops, if its at 1:54 and you click next, it hangs
ADSSP Audio Captcha
Hi, Is there a way to change the langage of the audio captcha ? Even if the browser default langage is French, the audio captcha is in english. Thanks Regards. Anthony
ADSelfService Plus Technician Login
I set up my Active Directory account to be a Technician, being that I have push notification MFA setup for my AD account and I was expecting the login to generate a push MFA verification. However, it didn't and I can't seem to find if this is an option.
Time difference issue
Dear All, I have ops manager pro edition Build number 12.5.585 , and I need assist in change time difference, anyone can help ?
Custom request trigger - $CC_Users parameter not working as expected
HI If I create a new custom request trigger: Do you see the parameter #CC_Users? If I get an emailed request where the CC'd users are support groups it does not send the notification. If I change nothing but the $CC_Users to $Group_Members it sends the
14004 Update
Has the 14004 upgrade been revoked? I see the 14003 upgrade but SDP is reporting that the newest version is 14004.
Automatic Reply Template
Does anyone know if I can have a reply template to be auto sent whenever a request comes in by email mode. I have tried to do this with a business rule but it is not possible. I also looked at custom triggers but can't find a script that will do this.
SSL certificate error after Firefox update
We have updated Firefox to 102.4.0esr and now have certificate error on accessing ServiceDesk Plus. We know how to install certificate through ESM directory but are confused by this message at top of screen. "UEM Product integrated is running in Https
How to refresh page with deluge
Hello, i want to know if it is possible to do a refresh of the current page or reload after a custom trigger action. I have deluge script that add an approval to a ticket (incident or service request) and another that approve the ticket if the requester
Apache Commons Text 1.5.x < 1.10.0 Remote Code Execution (CVE-2022-42889)
It appears that ADAudit+ is possibly vulnerable to CApache Commons Text 1.5.x < 1.10.0 Remote Code Execution (CVE-2022-42889) in its current release, I have not validated this beyond our vulnerability detection software (Tenable.io). Can you please validate
Problem converting to x64 from x86
Hello I am trying to apply an upgrade from 13010 to 14004, but need to convert to x64 first. I am following the instructions at https://pitstop.manageengine.com/portal/en/kb/articles/how-to-migrate-servicedesk-plus-to-64-bit-installation-from-32-bit-installation
Error install ServicePack - Service Desk Plus
Hello all, My name is Luiz Felipe and we have Service Desk Plus Standard installed on version 13.0 Build 13007 On-Premise. We used to use the incoming email system to receive requests, but we don’t use anymore, I’m trying to install service pack 14.0
Status Closed
Why did you close our ticket? The issue wasn't resolved and nobody contacted me regarding our problem.
M365 Security Plus' build 4516 has been released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4516. Feature: Security hardening: Tighten product security by configuring the recommended security controls available under a single tab. Enhancements: M365 Security
Managing multiple versions of Play Store apps using Mobile Device Manager Plus
It is important for an organization to select the best version of apps to ensure their compliance standards. In order to ensure app reliability, you need to test the new features and fixes on test devices, before deploying the app's versions to the production
Add TimeStamp to reply and forward template
Hs anyone figured out a way to add a timestamp to the reply or forward templates? I have a user request currently to have the time of the last technician update or response in the body of the reply/forward notification. I have looked through a lot of
M365 Manager Plus' 4516 build is out now!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4516. Feature: Security hardening: Tighten product security by configuring the recommended security controls available under a single tab. Enhancements: M365 Manager
Exchange Reporter Plus build 5707 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5707. The new build fixes the following issues: Issues fixed: An RCE vulnerability found during installation has been fixed. An XSS vulnerability found in
Updated from 13002 to 13008 and can't see the navigation bar
I updated and did not have any issues, but when I log in I can't see the navigation bar at the top. I checked dev tools and see this error: Uncaught TypeError: sdpheader_data.kmp_menu is undefined processJumpLinksData https://helpdesk.mmia.net:8443/scripts/sdp_global.js?13008:1
Switch Backup Config Timeout
I have two older switch stacks (C3750x) that are slow to generate their configs when issuing the show run command. I suspect this is why the backup configs of those switch stacks are failing. Can I increase the timeouts on the backup of those conf
Google fixes several high severity vulnerabilities in its Chrome 107.0.5304.62/63/68 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.62/63 for Windows, and 107.0.5304.62 for Mac, and 107.0.5304.68 for Linux. This update comes with 14 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE
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