Is there a way I can force the technician to be selected before a reply can be sent for a ticket?

Is there a way I can force the technician to be selected before a reply can be sent for a ticket?

When we receive tickets, sometimes we hit reply and forget to assign it first.
Is there a way that I can mandate the selection of a technician before a reply can be sent without using tech auto assign?

      New to ADSelfService Plus?

        Resources

                Related Products