[SDF-106525] How Can we Hide/Remove the Other Statuses under Implementation Stage of Change Request?
We have many Statuses under the "Implementation" Stage of the Change Request. If the Status is “Business Analysis” How can we hide/remove other Statuses and show only two Statuses under the Implementation Phase? How can we achieve this through Field and
Format dates
Hi, I want to format the dates in the reports to mm-dd-yyyy format but I can't find the way to do it and the LONGFORMAT function is showing in the format dd-mmmm-yyyy H:m. I already tried with DATE_FORMAT(FROM_UNIXTIME(mcdt.FROMDATE/1000),'%mm- %dd- %YYYY
How to disable "Pickup" options for Technician?
Hi, I want to disable pickup options for technician? is there any way ? by using scripts or Database command or field and form rules or trigger? ME SDP ver 14.0 14003 MSSQL deployed in RHEL 8.6 Md. Golam Rabbany
Software Inventory Discrepencies
Hello, I've got a question regarding the software inventory and the application control whitelist/blacklist. Within Application Control, it is showing several hundred installs of certain applications, but in Software Inventory, that application is only
Showing Different technician different dashboard view
Hi, I can create many dashboards and able to share dashboards in different technician but all technician are seeing the same view ( i.e his group only). I want to show multiple groups tickets status in dashbaord view to a technician although technician
Customize technician email reply
Hi, When a Technician replies a customer request, "Category:" and "Description:" appears at the top of the text box. Plus Technician has to press enter a couple of times in order to create some space for answer. Additionally after the technician replies
[SDF-107643] Home page - My Tasks
Is there a way to change the My Tasks widget to display "Due Date" instead of "Scheduled Start"
Query to get Resolved By column For Request.
Version:11027 DB:PGSQL OUTPUT: select wo.WORKORDERID "Request ID", wo.title "Subject", rrs.resolution "Resolution", au.FIRST_NAME "Resolved by" from WorkOrder wo LEFT JOIN RequestResolver rrr ON wo.WORKORDERID=rrr.REQUESTID LEFT JOIN RequestResolution
Can I add web links to a request template?
I'm trying to add web links to a request template but they aren't links when I try to open a request using the template. They look like hyperlinks but they have no link. I'm attempting to link to a SharePoint library document with our request procedures.
How do you handel tight time schedules
Hello, I have a question on how you handel short time windows for certain tasks given by the customer? We are sometimes in a Situation where we only have 60-70 minutes time (for example during our customers lunch break) to roll out an update. The problem
Web RDP not work
Hi, I have a client that to remote it by Web RDP. I set domain admin credential for this client. Before use Web RDP I tested this command and every things was okay. mstsc /v client1.company.local Now when I click on Web RDP show me this error: FAILURE :The user at the remote machine did not grant permission to take control over the machine. serveroutlog.txt [INFO]|[56]: Web Remote control server running status true| [INFO]|[56]: wsName : client1.company.local and port : 9000| [INFO]|[56]: Generated
Pre-deployment Script - check for active User
Hello, Many of us have surely have the problem that some Applications can't be updated because they are currently being used by the User. In our case we are mainly talking about the Chrome Browser and Citrix Workspace. Patching during Startup/Logon doesn't
Fail Installation - Patch ID: 34384, Security Update For Exchange Server 2013 CU23 (KB5015321) (CVE-2022- 30134)
Patch ID: 34384 Bulletin ID: MS22-AUG16 Patch Description: Security Update For Exchange Server 2013 CU23 (KB5015321) (CVE-2022- 30134) The above update failed several times after installed via ManageEngine Endpoint Central 11 cloud. I can see that after
MEEC inactive hosts deletion policy
Hello MEEC Team! I have question regading automtic deletion of inactive hosta. Some time ago, when we started using MEDC ( old name) v10.1.2137.5 we set policy that host that are inactive for couple months will be deleted. After we patched to now MEEC
Is there a way to remove patch from a computer ?
Hi, I encounter a problem wich 1 computer appear to have Microsoft Office 2016 in the missing patch list. but the computer use Office 2013 not 2016. Is there a way to remove the Office 2016 patch from the list ?. Thanks in advance
Request Management - service template resource questions
Service templates resource questions. This report helps to find the resource questions and values chosen in the request. SELECT WO_Resources.WOID "RequestID",
CatalogResource.TITLE "Resource Question",
Questions.QUESTION "Question",
ResourcesQAMapping.ANSWER "Answer" FROM WO_Resources
LEFT JOIN ResourcesQAMapping ON WO_Resources.UID=ResourcesQAMapping.MAPPINGID
LEFT JOIN CatalogResource ON wo_resources.RESOURCEID=CatalogResource.UID
LEFT JOIN Questions ON Questions.QUESTIONID=ResourcesQAMapping.QUESTIONID
LEFT
Endpoint Central Remote Control Chnages
I am writing to express frustration with the changes made to Remote Control. Recent changes have forced remote control sessions to open in a new window instead of in a new tab. I get why some might want this. For me it is an extremely frustrating change.
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90098) on this
Disable TLSv1.0 and TLSv1.1 and Cipher in opmanager plus
Hello, I would like to know how I can disable TLSv1.0 and TLSv1.1 in opmanager In addition, I would like to know if there is a way to disable CBC mode cipher encryption, and enable CTR or GCM cipher mode encryption, disable the weak algorithms, disable
Merge Duplicate Products
We seem to have a number of duplicate products, especially when people have order new printers and called them slightly different names. Is there a way to merge these together? Also is it possible to check for products when in the purchase form before
Vulnerabilities Over Time - Dashboard & Report Issues
Hello, I've got an issue that I'm hoping to have resovled. The "Vulnerabilities Over Time" section in "Threats & Patches" only ever shows 1 day. I thought that it was just visual with that dashboard, so I pulled a report, and the "Vulnerability Trend
Chrome Configuration - Browser Bookmarks
Hello, I was wanting to deploy this policy with a list of bookmarks that will be deployed to my workstations. If I use this policy, will it erase any bookmarks that are already present, and can users still add/remove bookmarks as needed? Thanks, Jesse
Remove Resolved option under Status
We would like to remove the Resolved option in all Incident templates You cannot remove this under Admin > Helpdesk customizer > Status as its a system default. I'm had some success with Field and Form rules by executing the following script On Form Load $CS.removeOptions("STATUS",["Resolved"]); This works when creating a new ticket, editing an existing ticket via the Edit button, or clicking to edit the fields. However, if I view a ticket and switch to the Resolution tab, the option is still available
Not able to collect the data for CPU attribute using SSH mode on RHEL 8 with OpManager
Hi All, I try to monitor a server on RHEL 8 with OpManager but the CPU not show metrics: The error is "Not able to collect the data for CPU attribute using SSH mode" I installed the package: yum install redhat-lsb-core And sar command: root$sar bash:
[SDF-77584] Notify Change Owners when a reply is received
Currently, no onegets notified when a reply is received and appended to the conversation history within the Changes module. Replies often go unanswered because our Change Owners are not alerted. Current workaround is for the Change Owner to go through
Query to get Project details and Worklog timespent details of Project
Version : 10602 DB: MSSQL Output : Query : SELECT "projectdet"."PROJECTID" AS "Project id", "projectdet"."TITLE" AS "Project NAME", "ad"."ORG_NAME" AS "Account", "projectestimations"."TOT_TASKHOURS_COST" AS "Actual Cost", "projectdet"."ACTUALENDTIME"
Windows Update Service required Yes/No
Hi All, is the Windows-Update service on a client system required (status running) in order to scan/patch systems witch Pachmanager Pro? Kind Regards, Juergen
SDP v14102 - Linux - Mail Fetching issue - EWS Oauth
Hello, Since last upgrade we start to have issues with our Mail Fetching Service (Office 365 - EWS OAUTH) due to suddenly stops: Logs attached. Regards.
Probe SNMP configration
SDP can't identify most printers model, Like HP, Ricoh, Canon, their printers are identified to one model. Because each manufacturer returns the same objectid. But another OID will return the correct model. For SDP on-premise version. we i add a new product.
Copy file from client to server
Hello, how are you? Is there any way to copy files and folders from multiple clients to the central desktop server? Note: Clients are being managed over the internet, and are not on Desktop Central's local network.
Change Management - report on change approval details
SELECT chdt.changeid AS "Change ID", chdt.title AS "Title", orgaaa.first_name AS "Change Requester", qd.queuename AS "Group", ownaaa.first_name AS "Change Owner", catadef.categoryname AS "Category", priodef1.priorityname AS "Priority", Longtodate(chdt.createdtime) AS "Created
Configure APP for mobile or WLAN use
Hi, I'd like to configure apps (from App Store or managed) to use WLAN oder mobile data ONLY. Is there a way to configure per app data polices? Thanks in advance Sascha
Upcoming EOL / Behavior changes in Supportcenter Plus 14.0 version
Dear Users Greetings for the day. We are working on the next major version 14.0 with a lot of features. We are bringing more automation , useful features, New API's, behavioral changes along with this release. This thread gives you the consolidated
Custom script to prompt for user input
Hi, I'm running endpointcentral trial and currently have a question: Is it possible to use custom script to prompt for user input such as asking his/her email address? Looking for the simplest possible solution if possible without any other prereq applications.
Create different response forms for internal and external domains
Good afternoon Tell me if it is possible to distinguish between an automatic response for external and internal domains Example, when an application comes from an internal domain (contoso.com), the user will receive an automatic email about the creation
[What's Cooking] Upcoming New Features and Enhancements for Build 14000
Dear Users, We are pleased to inform you that the following features are scheduled for inclusion in one of the upcoming service packs. Timer Actions for Requests: Introducing timer actions to trigger time-delayed custom actions on requests. You can configure
password access audit
how do i produce a list of which credentials a particular user has accessed over a given period of time. none of the existing reports seem to give me this functionality unless i'm missing something obvious
PatchConnact
Hi, How Can I add local Download URL in Patch connect?
[SD-105434] Scheduled report maximum recipients
Hello After the last update I noticed I could not add recipients to one of my scheduled reports. Prior to the update, the report had approximately eight recipients, now I can't have more than five or so. If the maximum length of the To field cannot be
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