IT analytics in 90 seconds: Curb application downtime costs with ease
Per TechChannel's Cost of Enterprise Downtime report, unplanned downtime costs $300,000 per hour on average. Effectively predict equipment failure to curb downtime costs with Analytics Plus' AI-enriched capabilities. If you're not already using Analytics
IT analytics in 90 seconds: Curb application downtime costs with ease
Per TechChannel's Cost of Enterprise Downtime report, unplanned downtime costs $300,000 per hour on average. Effectively predict equipment failure to curb downtime costs with Analytics Plus' AI-enriched capabilities. If you're not already using Analytics
Service Desk Plus Cloud - Aged Tickets
Provide a bar or line chart showing total open aged tickets by month.
Service Desk Plus cloud - ticket Severity
Could a ticket Severity drop-down field be added, that allows that allows assignment of the assessed severity of each logged incident? Also to allow row formatting. It is similar to Priority, less so Category. You could have a high priority incident with
ManageEngine named a 2022 Gartner® Peer Insights™ Customers’ Choice for Application Performance Monitoring and Observability!
We are excited to announce that ManageEngine has been recognized as a Customers' Choice in the 2022 Gartner Peer Insights ‘Voice of the Customer’: Application Performance Monitoring and Observability report for the fourth time in a row. Gartner Peer Insights
Blank Screen on MFA Endpoint login
Hi All We are in the process of evaluating ADSelfService Plus and have run into an issue with enabling MFA on endpoints. These are all Windows units. On Windows Server 2016 and less, the process works fine, With MFA enabled on Server 2019 or above,
Upcoming Release : Custom Modules, Kanban for Projects, Change and Release Enhancements
Dear Users, We are gearing up for the next release with Custom Modules, Kanban for Projects, Change and Release Enhancements for ServiceDesk Plus Cloud. Kindly refer to the below details : Custom Modules Administrators can create and design modules from
AD Audit Plus migrate to MS SQL
Hello! I try to transfer the database to MSSQL, but every time I get an error: [SYSERR]|[INFO]|[36]: java.sql.SQLException: Cannot find the symmetric key 'ZOHO_SYMM_KEY', because it does not exist or you do not have permission.| The rights of the sql
Query to get Status change and time spent on each status per request
Build: 8121 Database: MSSQL OUTPUT : select wo.workorderid "id", max(sd.statusname) "status", case when sum(wsi.timespent) = '0' then cast(sum(wsi.timespent) as varchar) else concat(FLOOR(sum(wsi.timespent)/60), ' hours ', sum(wsi.timespent)%60, ' minutes')
Migrate SDP to new Active Directory domain
In a few months' time I have to move our SDP server into a new Active Directory domain. This is part of a project to merge 3 existing Active Directories into a new one. The existing domains already exist in SDP, as there are trusts in place, and users can login from all domains. Users will be moved into the new AD domain using a phased approach (department at a time) and a new naming convention will be adopted for user names, so we will be migrating SID histories. At some point in the near future
new admin had problem with ManageEngine_PasswordManager_Pro_11300_11301_to_12000.ppm
We have password maanger pro installed on a centos 7 vm. I have never worked with it before, but personnel changeover meant that I received an email from my boss describing CVE-2022-47523 and that I needed to upgrade to latest version. I found that we
OAuth 2.0
I upgraded to version 12.2 (12211) to utilize SMTP OAuth 2.0. Is there documentation in regard to configuring OAuth within PMP? I used the documentation for ServiceDesk Plus as a guideline and I believe I have it configured properly but I don't see a
Renew SSL certificates used by Managen Engine Agents on Windows Computers
the computers on the network recently underwent a pentest and the results found that server windows-based computers which had Manage Engine Agent installed on them had certificates that had expired. The agents were using expired certificates. How do i
How to change account to use windows auth from SQL auth?
HI, Must be missing something but when I try to change the SDP account to use a windows auth account it is greyed out. How do I get the connection to use a AD windows auth account? Thanks!
Query to get WorkLog timespent For Request and Project
Version:10500 DB:PGSQL SELECT ad.ORG_NAME AS "Account", COALESCE(wtk.WORKORDERID , wo.workorderid) "Module ID", to_timestamp((ct.createdtime)/1000)::TIMESTAMP "Time Spent Created Time",'Request' "Module", CONCAT(COALESCE(TRUNC(sum(ct.TIMESPENT)/3600000,0)),'
ADSelfService Plus' build 6215 now released with security issue fixes and enhancements
Hey everyone, This is to announce the release of ADSelfService Plus' latest build, 6215, with the following security issue fixes and enhancements: Enhancements: Support for HTTP SMS macros: The following macros are now supported for the HTTP method under
SDP on Premise Send email notification based on ticket priority
I would like to know if there is a way with SDP on Premise to send an email alert whenever a ticket comes in with a certain priority? I believe something like this is available on the cloud edition, but I don't see a way to do it on the On Premise version.
Can we remove Patch folder?
Hi, Patch folder takes up 5GB out of 6.45GB of total PMP folder size. It has version history since version 6.something, is it safe to remove at least part of it?
How do I set a default template?
Like the title says, I need to set a custom template as the default template. I can't seem to find much online for ServiceDesk Plus. I tried the Incident Templates tab but it only really lets me Reorder and Delete the templates. Any assistance with this?
Masterclass series 2022: A fantastic year gone by
Hello, We recently concluded a splendid year of the Masterclass series in 2022, a user education initiative from ServiceDesk Plus. It was an exhilarating journey as it garnered more than 9,000 registrations! The entire series was divided into two seasons
NCM - How to modify deviceexpert password
Hi experts, I have NCM Enterprise edition and trying to set up an SCP transfer between some devices and NCM. So, I would like to modify the SCP current password but I don't have the default password. Therefore, is not possible to change the password.
"Thank You" Detection
Would it be possible to implement some sort of "Thank You" detection using Zia AI? We often get users replying after we have marked tickets as resolved and it would be great if the system could detect when they are just saying thanks and not re-open the
Disable checksum validation
I have a laptop overseas which is talking to Desktop Central server just fine, but at this end (in the tech console) it says the PC has been offline for 100 days, and "agent version is not compatible" whenever I try to do anything with it. Checking the client logs shows that it is connecting to the server just fine, but when the agent updater runs it has a bad checksum and exits. I have confirmed that it's copy of DesktopCentralAgent.msi is the same checksum as the server... but the sum it is comparing
[Security advisory] Authentication bypass vulnerability in Active Directory/LDAP authentication
This security advisory addresses the authentication bypass vulnerability in ServiceDesk Plus MSP due to value override in required entries for LDAP authentication. This vulnerability affects customers using versions 10600 to 10610 and 13000 to 13003 of
Odd issue to do with users accounts in Desktop Central
There is an Odd issue to do with users accounts in Desktop Central. If you choose to set up the user account based on the user AD account. The account name has to be more than 5 characters? Does anyone know why this is? We use separate AD accounts for
NCM - SSH Timeout on cli commands
Hi, is there a way to increase the timeout in NCM 12 for the cli commands output? I have some hosts where the backup is done via SSH, those hosts have a bad connection and sometime the cli command output freeze for few seconds, this cause the backup to fail. Regards, Christian
Enable copy images on Description field on scheduled requests
Hi, If customer sends an email with images, images keep on ticket, but if I need to create a scheduled requests and I need to copy information on Description field as image, doesn't work. Thanks
Personal Reply Templates
Hello, I feel it would be very useful if we had the ability to have public reply templates (like what is setup right now in SDP Cloud) and personal reply templates. We have a very diverse group of people that use Service Desk and all handle very different
More Bios update for latest versions
hi i didnt find any bios updates for latest version for dell (new dell computers) and no bios and drivers update for hp computers and lenovo maybe need imporvent
Web Socket Connection Failure Error: Abnormal Closure
Hi there, Apologies if there are resources to resolve this issue already as they have eluded me. The majority of resources I find when searching were for issues when using Remote Control from a comptuer however my issue is when Remote Controlling from
Searching keywords in Solutions
Hello The keyword search resulting in suggested solutions feature used within requests is fantastic but I'm wondering why this same feature is not within the Solutions module. The search options are limited as per below image, unless I'm missing something
No data available, but policies are configured correctly.
Dear all, maybe someone already had this issue and can point me in the right direction: in ADAuditPlus (latest release), Tab Reports, I am unable to visualize any kind of information regarding LogonAudit, AD Changes, User Management... Is almost everything
Alert when user is moved out of a specific OU
I am trying, unsuccessfully, to create an alert profile that will alert when a user is moved OUT of a specific OU. I have been successful in creating an alert for when a user is moved IN to a specific OU, but not the reverse. Any help would be app
Send summary view on af specific domain
Hi. How to send the daily summary (under sumary view) only on a specific domains to someone? You can see the differences by choising domain under summary view, but the e-mail including all domains. Thanks. Long H.
Vendor Unable to login to the Pam360 sever
Hello, I have a client who sent this. Please I am having a problem with PAM360. After sharing a resource with a vendor on PAM, he still cannot log on to the server. Does anyone has any idea, scenario, and probably a fix to go about it. Thanks
Worklog time taken to resolve report
Hello! We have an report to sum up all our worklog "time taken to resolve" from our Requests. As we use more and more parts in the ME Support plus product we need to also get the worklog "time taken to resolve" from the other parts of the product. The current sql query: SELECT rctd.FIRST_NAME "Time Spent Technician",cd.CATEGORYNAME "Category",ct.TIMESPENT "Time Spent" FROM WorkOrder wo LEFT JOIN WorkOrderToCharge wotoc ON wo.WORKORDERID=wotoc.WORKORDERID LEFT JOIN ChargesTable ct ON wotoc.CHARGEID=ct.CHARGEID
Repeating subject
I have our subject lines as [Ticket ##RE-$RequestID##] When a requester responds to the request created notification email, the tech notification email has a subject line of [Ticket ##RE-$RequestID##] RE: [Ticket ##RE-$RequestID##] Further, if the tech
Log Collection Filter in ManageEngine EventLog Analyzer
Dear Community, I have Added Windows Devices and Syslog Devices in Manage Engine EventLog Analyzer. But all the Logs are being scanned. Instaed, i only specific weinwos security logs to be scanned (4720 i.e. new user creation ,4724 i.e. Password reset
How to delete an instance in ServiceDesk ESM
We are using 11303. We have two instances with expired licenses we would like to delete. However, I do not see a delete option, not even when I edit it. Thanks.
AuthToken in the request is invalid. Unable to authenticate.
i have generated an API Key for one of users and I enter that API Key as authtoken in request headers just like how it's said in the documentation. but i keep getting this response : "AuthToken in the request is invalid. Unable to authenticate." is there
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