Hello, 

To start, the first season, which began in February 2022, highlighted how ServiceDesk Plus can empower organizations to implement ITIL® best practices in a hybrid work environment. The themes centered around modules like incident management, service request fulfillment, change enablement, asset management, and a round-up of the latest features.

Further, the stage was set for the second season with a different flavor in August 2022. It focused on the various capabilities of ServiceDesk Plus to enable better adoption by customers. Custom templates, no-code automation, visual workflows and life cycles, Microsoft integrations, and other new features were under the spotlight.

Overall, a total of 10 episodes were organized into 80 sessions to cater to a global audience spanning four different time zones. Interactive and engaging Q&A sessions furthered the objective of equipping IT teams with the knowledge to modernize their ITSM practices. Kudos to our enthusiastic audience—more than 1,000 questions were received and answered this year.

As we draw the curtains on the Masterclass series 2022, it's time to gear up for an eventful 2023. Get ready to welcome a brand-new season of the ServiceDesk Plus Masterclass series this February. Meanwhile, cherish the memories of the 2022 series!