User ID replacement
Greetings. Perhaps you can ask to provide an example of a query in the database to replace the user ID I need to change the owner of all requests that were previously created by a user with id 102 to a user with id 120 So that a user with id 120 can see
User Configuration Management
Situation: I have created a few 'Lower Admin' accounts and given them access to 'Static Unique Groups' which is working as intended. However, one of the lower admins wanted to push a registry configuration to a single user but he is not able to select
How to hide category options in specific templates
Hello, I'm currently re-configuring my company's ServiceDesk Plus and we have an issue where our Help Desk is being shared between 2 companies. We'd like to differentiate categories from them so we only display what is relevant to us. So I'm creating
Assigning a team and categorising multiple requests
Hi all, Our company have an ongoing requirement to be able to select multiple requests (30+) and assign a team, as well as a category and sub-category. The only way I can see to do this at present it one by one, which is extremely time consuming and not
How to export users?
We are working to set up some new features in our environment and have come to the realization that our list of users is extremely bloated. Before going in and deleting all the invalid accounts, we would like to be able to get an export of the current
Licensing Error after restore
I had to restore from a backup file from my database crashing. I installed the same version of 11309 with the option for Standard Free w/5 technicians which was what we were running prior to the crash. Now when we login, we are getting the following license
Unable to reset SDP administrator password
Hi, I'm using On-Premises version of SDP and EPC on evaluation mode and planning to apply for a license by end of this month. I have configured it with PostGreSQL DB. I have followed the procedure as in How to reset administrator password in ServiceDesk
[SD-107351] Notification bell / Replay ticket
Hi, I have upgrade Service desk plus to 14.1 Build 14102 and now: 1. notification bell is not woking, when someone replay to ta ticket. 2. when you replay someone from SD, you cannot add attachment. I have found the last one... I have to scroll down...
How to migrate SDP from Window Server to Linux
Hi Team, We want to migrate the SDP (SQL server) from Window Server 2016 to Linux Ubuntu Server. So 1. Can we just migrate the application to Linux, but the database still running on SQL server (no need to migrate to PostgreSQL as we have some view/ script
[E-book] 5 best practices to manage your clients' network configurations better!
Overseeing network configuration and compliance is crucial to ward off network issues and security breaches in your multiclient environment. However, manual management can take up a lot of resources, and it can be difficult to keep track of the changes
New Requests sent by email with similar subjects are getting appended to closed requests
Current Version: 13.0 Build 13004 Over the last couple of months we've noticed an issue with requests that are emailed using email templates to create new requests. For instance, our HR Department sends and email when employees are hired / terminated.
Did you know - How to configure Office 365 as SMTP Mail Server
ADSelfService Plus allows you to use Office 365 as an SMTP mail server to send notifications, OTP etc. to your users. To make it happen, all that you need is just an Office 365 account with a mailbox associated with it. Steps to configure ADSelfService Plus to use Office 365 as your mail server: Login to ADSelfService Plus with the administrator credentials. Navigate to Admin -> Product Settings -> Server Settings. In the Server Settings page, click the Mail Settings tab. Enter smtp.office365.com
Admin activity logs feature/functionality missing in ADSSP portal
Since multiple Admins can be granted access to the ADSSP portal, it is imperative to have the ability to trace Admins activity for any kind of changes made to or in the ADSSP application. However, this feature/functionality is missing in previous builds
Technician cant see any ticket of other group
Technician is not part of group but wants to see the tickets/requests of that particular group? is it possible? I tried share request options but it only a notification not listed in my view. Also I tried with Site but its showing all requests in technician
Notification of the manager of the specialist
Specialists have the ability to change the status of a task to "suspended" or any other. We want to set up a notification, if a specialist repeatedly changes the status of the application to "suspended", a notification is sent to his manager (attribute
Preventive Maintenance now Maintenance - OK but there are major changes
Moved from 13001 to 14006 - I am not understanding why PM schedules were auto changed from monthly to yearly just because of the change to a maintenance module? Also, why can I not change them if I am not in the same time zone as the server? This also
about the purchase
Hello, How can I do the transaction I think about the purchasing module? - I created a template with the name of a new purchase form in the service category. - Is it possible for the person who wants to make a request to create help with this template,
track the number of changes dueby date on a task
We want to know how many times dueby date has been set for the task. Can this be reported?
Can we use FULLDESCRIPTION from [WorkOrderToDescription] for Technician Notifications template.
Hi Team, Can I use FULLDESCRIPTION from [WorkOrderToDescription] for Technician Notifications template. We have some description in HTML form but as I look at the WorkOrder table, it removed all HTML tag. Can I use FULLDESCRIPTION for Technician Notifications
[SDF-81212] Mark red envelope as read with Button (or script) ?
Hello again, we are still struggeling with marking the envelopes as read. At the time we are using the workaround i got from other users: Sending an answer Email to an extra trash mailaddress. REALLY MANAGE ENGINE? This feature is with all other ticket
ADSelfService Plus 6214 released with an issue fix
Hello Everyone, ADSelfService Plus build 6214 has been released to fix an issue. Issue fixed Prevented the password macro from being used in the admin/manager email notification after a password reset or change operation. How to update to this build?
Resolved |Warning colreorder requires datatables 1.10.8 or greater | always when i enter to the website
Hi, I did an upgrade to version 16, but after that i have got an issue when i enter the website or refresh it. Anyone have the solution ? Thank you :)
What will the state of ITOM be in 2023? [Survey]
With IT organizations in the middle of a digital transformation, businesses are doing whatever it takes to remain future-proof and stay ahead of the curve. To aid this transformation, organizations employ several solutions that have the potential to be
PXE Service Folder Keeps Deleting Itself
Not sure why, all of a sudden the PXE service folder is deleted and only has a CSTemp folder listed. The service is task manager also does not exist anymore. Have tried rebuilding distro server with no luck.
Hotfix release notes
Please fix the releases notes for build 10.0.516 (https://www.manageengine.com/products/desktop-central/hotfix-readme1.html). This is a complete mess. Fixes are listed several times (e.g. point 5 and point 10 is the same fix). I also find it very confusing how this information is presented. For example, I am currently on build 10.0.479 and let's say I will upgrade to build 10.0.516: how can I see at a glance what the fixes are between these two builds, without having to sift through these notes?
Where the device configuration backup will be stored?
Where is the default path that the device configuration backups are stored? Thanks.
Add widget of virtualization summery dashboard to custom dashboard
Hi, There are some widgets in the "virtualization summary" dashboard, like Top Hosts By Disk I/O Usage or Top Hosts By CPU Utilization, that I want to add to my custom dashboard. But, I cannot find the related widgets to add to the custom ones.
Problem to add witches to SPM
Hi Team, I tried to add a cisco switch to OpUtils Switch Port Mapper to monitor its port. I go to Network tab>IP management> switch port mapper and click on "add switch" button to add it manually or through discovery using SNMP v1/v2 credential. It takes
Scanning thin client
Hi We are using some thin client (WYSE terminal) and I wonder if there's any way to scan and retrieve hardware settings like i do on the regular workstations.. I tried wth current version (5009) and it failed.. Thanks!
Ability to View and Re-Enable Resigned Users/Technicians
It seems that currently in order to re-enable users/technicians who have been deleted and put into the Resigned state, we are required to contact customer support. It would be nice to be able to view the user/technician accounts who are in this state
Self-Service Portal changes in 10.1.2228.4
After updating yesterday, the SSP has lots of issues. Sorting by name gives you a random sort order, you only see 9 entries at a time and only the first have of the grid. You have to scroll way to the right to get to the install button. Anyone else have
Notify users who are in CC exception
Hi, We have enabled the "Notify users who are in CC by email when a new request is created" to Email. However, we would now like to have an exception to this rule. If the request comes e.g. from certain email address (or with certain subject), SDP should
Notifications subject after Upgrade to SDP v14
Hello, I just realize that after upgrade to SDP v14, all my notifications subject starts with the following text "##RE-$id##". Example: ##RE-10317##MORANGO - Ha sido generado el Caso # 10317 This is the my tech notifications config: The issue appears
add label on email response
Hello, We had SupportCenter+ and could assign a label with color to some email. is there a way to do the same on ServiceDesk + ? Thank you best regards
On Behalf Of option for Technicians
I saw a post from 2014 where someone was asking for an On Behalf of Option for the Technician. This is especially helpful for phone calls where you want to know who took the call and entered the request at a glance rather than digging through the History. Looking for interest in this topic to get it on the development table. Anyone else in favor of On Behalf Of option for the Technician? Thank you. Cheryl Ankrom Jennmar Corporation
Getting Apple App Store Apps into Repository MDM
We are currently trying to get an app imported into the MDM App Repository (apple). We have setup an ABM account and uploaded the token. However we are still unable to add the app to the repository. We have approved or downloaded the app in ABM. Just
Multiple Instances of ServiceDesk Plus
I currently have 2 instances of ServiceDesk Plus running on 2 separate VMs. I am just about to upgrade both to v14 and wondered if it is possible to run both instances on a single server. Is there any documentation to support a config like this? Thanks
Azure resources in PAM360
I can't find any information on how PAM360 can protect anything in Azure. I want to know everything PAM360 can do for Azure assets. 1. Access to Azure's controls in the first place 2. Azure Bastion 3. Azure SaaS services 4. Azure VMs 5. Anything else
Automatically closing requests after a period of inactivity.
Hi all, I've read posts on here that are almost what I'm looking for but they don't quite get the cigar. I'd like to automatically send out a notification to both the requester and the tech that the request has been inactive for however long and that it will be automatically closed unless its updated. Is this possible? Thanks, Mark. :D
OSDeployment not displayed on Menu ?
Dear Sirs, Is there a way to enable OS Deployment (on the menu) of MEDC11 ? Cheers
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