Api | Update Error
Hi Community, i'm working with the SD + API and i have the next problem: When i try to update a request i recibed this error: This is my code: I'm doin something wrong or its a problem with the api key or something ? Thanks !!!
ESM background image
How do I change background image in ESM portal. Can someone provided an example? //S
Remove Description from Incident Template
I am trying to create a request template and do not require the Description field but there is no option to remove it. Is it possible to remove it for a specific template?
Custom Trigger Notification
We have a custom trigger set up based on certain fields. We use a notification action to send an email to certain parties but recently the email that is sent out is including ##RE-120550## indicating the ticket number. Previous to a recent update to Manage
Remove status options when responding to ticket.
We have been using FFR to hide ticket status names, they have worked well for us.
However these names are visible when a technician responds to a request and then selects a new state.
Is it possible to continue hiding these status names using FFR when
License monitoring system
ADManager plus does not seem to have the option to monitor License counts. This may stand out as a unique feature if implemented. Currently, there appears to be no easy solution for license monitoring. If M365 license hits a certain threshold (1 or 0)
Disable Windows Notifications for Agent Scanning
Is there a way to disable the windows notifications that pop up for users whenever the agent is scanning? I thought I saw that option somewhere, but after searching, I can't find it. I'm running UEM EC cloud.
Query to get SLA escalation time difference for each request.
Version:10609 DB:PGSQL OUTPUT: SELECT wo.WORKORDERID AS "Request ID", LONGTODATE(wo.CREATEDTIME) AS "Open date", pd.PRIORITYNAME AS "Priority", std.STATUSNAME AS "Request Status", qd.QUEUENAME AS "Group", ti.FIRST_NAME AS "Technician", LONGTODATE(wos.LAST_TECH_UPDATE)
Query to get Last Conversation Details of Request
Build: 11020 Database: PostgreSQL Output : SELECT ti.FIRST_NAME AS "Support Rep", wo.WORKORDERID AS "Request ID", longtodate(wo.CREATEDTIME) AS "Created Time", wo.TITLE AS "Subject", aau.FIRST_NAME AS "Contact", pd.PRIORITYNAME AS "Priority", std.STATUSNAME
Analytics Plus 2022: A feature retrospective
The year, 2022, has been pretty busy for Analytics Plus. We've hit new milestones, launched several new integrations, and introduced a host of features to help you reach your analytics goals faster. 1. Analytics Plus is now available in the cloud Analytics
Preventive Maintenance missing from UI - version 14.1 Build 14102
Hi there. We have recently upgraded to version 14.1 Build 14102 and the Preventive Maintenance option within the UI is missing. Since the upgrade to 14.1 the application states it is running in a trial version of the license and will revert to the current
Feature Request
It would be extremely helpful if the AuditReport that gets sent via email when creating a new user account would include the new users AD Group Memberships that they were assigned to upon creation.
Purge / Clean Up Requesters
Hi, We normally import all required requesters from Active Directory. However, there comes a time when we also have the requirement to add requesters at the time of logging a request. Our problem is, when employees leave the organisation, they remain as requesters in the system. I'm looking for a way to clean up these requesters without needing to manually find and delete them from SDP. Does anyone know of a feature in the system to compare requesters against AD and delete / mark inactive those requesters
Disabled user in Active Directory shows up in SDP
Hi All, I've noticed that users still show up in service desk plus even after we disable their accounts and move them out of the active users organizational unit. Is there a way to disable/remove manage engine accounts once they are disabled in active directory?
Cant Change Ticket from 1 Account to another Account
Hi guys, So the problem is Account A has 2 users and 3 tickets, we then got another ticket and by mistake a tech assigned it to Account A instead of Account B, I cant change the ticket from Account A to Account B, the Other Accounts are not being displayed, The user however is assigned to the right Account, if i go to sequesters and change to Account B i can see that user see the attachment I was trying everything but i guess im missing something, how can i change this? Regards
Auto create Milestone in projects
How I can create a custom functions , once I have create a project automatically the system will create 5 milestones as phases Project X: - Milestone 1 - Milestone 2 - Milestone 3 - Milestone 4 - Milestone 5
RecoveryManager Plus rolls out build 6057.
We are glad to release the latest version of RecoveryManager Plus build 6057. New feature: Split PST into multiple files: You can now export a mailbox into multiple smaller PST files, thereby enabling you to overcome the import limit of Outlook. Automation
ManageEngine security advisory—Important security fix released for ManageEngine Access Manager Plus
Hi there, We are writing to let you know that a high severity vulnerability was detected in ManageEngine Access Manager Plus. What is the issue? An SQL Injection vulnerability(CVE-2022-47523) was discovered in Access Manager Plus. We have fixed this issue
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that a high severity vulnerability was detected in ManageEngine Password Manager Pro. What is the issue? An SQL Injection vulnerability(CVE-2022-47523) was discovered in Password Manager Pro. We have
ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi there, This security advisory is to let you know a high severity vulnerability was detected in ManageEngine PAM360. What is the issue? An SQL Injection vulnerability(CVE-2022-47523) was discovered in PAM360. We have fixed this issue by adding proper
Simple summary report
Hello--I'd like to make a simple summary report that shows the count of open request categories and not grouped by anything. Essentially, something like this: Applications 15 Hardware 36 Reports 18 Security 12 I tried creating both Tabular and Matrix
Active Directory Import - No Domain Listed
We currently use quite a few manageengine products and have decided to replace our ITSM with a new solution. I am currently trying to use the trial version of ServiceDesk and when I try to do an ActiveDirectory import, there is no domain listed in the
deploying company backgrounds for microsoft teams.
Hi, im trying to deploy some backgrounds to all users in all PCs with endpoint central. i create a configuration the destination folder is this $userappdata\AppData\Roaming\Microsoft\Teams\Backgrounds\Uploads i think the path is correct, but this is not
How to populate pick list options of a custom field from external API
We need to update the options available to a specific pick list custom field, by getting the current items from an external API. the API can return any type of data (CSV, JSON, TEXT, e.g.) because we wrote it ourselves. however, while I'm using the below
Is it possible to remove Administrator user form technician role
Hi, We are using Manageengine servicedesk plus (onsite). We are trying to enable technician login for new technician, but it is giving below error. "Technician login count exceeds the license" Earlier we were using similar number of technicians with similar
Android Kiosk Mode Lockout
I've been locked out of our Samsung Android devices in kiosk mode. A new profile was created that disabled the back button, the volume buttons, and the power button. Unfortunately the WiFi settings were not set in the new profile. It has disconnected
[SDF-106048] Any updates on inline images in Notifications?
Hi, Noticed that 'Images in notifications' has been in the implementation' stage for some time. Wondering if I can expect any progress on this in 2023? Thanks!
DR Drill Zoho US on 24 Dec 2022 and 31 Dec 2022 from 6:30 PM to 9:30 PM PST
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho US Services on 24 Dec 2022 and 31 Dec 2022 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far more efficiently. Below is the schedule
ManageEngine SMS filtering
Hello everyone, I am very new to using Manage engine and was wondering if there was a way to send SMS to technicians. But I would like to only receive SMS when a Termination ticket comes through (since these are high priority). Is there a way to filter
Module-based delimiters, can you modify them?
I was just going through our settings when I noticed the Delimiter settings for the Mail Server Settings. Does the RE / TA / SO delimiters matter for replies to the notifications? In my notification rules I changed the Subject line to be: # QosTicket
NCM default deviceexpert password
I have OpManger with NCM Plugin installed. It works for CISCO device, i try to backup brocade switch. test credentials works but it tooks a lot of time. backup failed, i would like to test the command from Brocade SSH connection but i don't know scp deviceexpert password
How to use Regex in Query table
Hi, I want to replace some character by Regex in Query table. In some DBMS have function for regular expression, but I didn't see any feature for replace characters. For example in PostgreSQL has a function for regex in select query like this: select
SDP Custom Function, send a response
Hi there, I have a bit of trouble creating a custom function, which should send a generic mail to either a requester or another mail. I've tried using zoho.sdp.replyRequest but it returns a error: "status_code":4001,"field":"CC","type":"failed","message":"EXTRA_KEY_FOUND_IN_JSON"
How to share a specific project to any user/team
I have made a project at Manage Engine SDP project module. I want to share the project with my seniors. Is there any way to share a project?
how can I Populate Department name and e posta adress based on selected User name ?
On selecting a user name, ServiceDesk Plus should automatically populate the selected user's department on the department name field and populate the selected user's e mail adress on the email field. its very important for me. greetings from Turkey.
how can I Populate Department name and e posta adress based on selected User name ?
On selecting a user name, ServiceDesk Plus should automatically populate the selected user's department on the department name field and populate the selected user's e mail adress on the email field. its very important for me. greetings from Turkey.
Separate Response DueBy Time per Group in Single Incident Ticket
Hi, We are currently using Service Desk 13.0 Build 13002 and was wondering if there can be multiple fields showing different Response DueBy Time depending on the group assigned? For a single incident ticket, it can be passed around multiple groups wherein
[SDF-39846] is there any way to change location of "On Behalf Of"?
Hi, is there any way to change location of "On Behalf Of"? Rabbany ME SDP 14.0 14003 MSSQL
Assets: How do I import laptops using CSV?
Suppose we have this situation: We know a product name: it's a laptop We have a bunch of serial numbers associated with this laptop product We prepare a CSV file for import. Sample is below: During the import, we forced to specify workstation name (FQDN):
Create Configuration Bundles
I'd like to submit the idea to create Configuration Bundles as I haven't found a way to create such. For Example: I want to copy a folder (portable program) to my client and create a desktop shortcut for one of those files, which just copied. As there
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