API to Retrieve a MultiSelect Fields
Hi Team,
I'm trying to a retrive a Mutliselect Field from a request but I keep getting error below.
{"response_status":{"status_code":4000,"messages":[{"status_code":4001,"type":"failed","message":"Invalid Input","fields":["udf_fields.udf_multiselect_16202"]}],"status":"failed"}}
these are fields I have tried to filter
"fields_required" : ["subject","priority","udf_fields.udf_multiselect_16202","udf_fields.udf_date_15308"]
I'm also pasting below the
{ "request": { "ola_due_by_time": null, "resolution": { "submitted_on": { "display_value": "19/03/2023 05:04 AM", "value": "1679202249574" }, "submitted_by": { "email_id": "dinesh.r@lebara.com", "phone": "", "name": "Dinesh Sriram Raghunathan", "mobile": "", "profile_pic": { "content-url": "/images/default-profile-pic2.svg", "name": "default-profile-pic2.svg" }, "is_vipuser": false, "id": "58210", "department": { "site": { "name": "India Chennai", "id": 16829 }, "name": "Technology - Enterprise Applications PlatformIndia", "id": 48035 } }, "resolution_attachments": [], "content": "<table width=\"833\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"MsoNormalTable\" style=\"box-sizing: border-box; font-size: 13px; border-collapse: collapse; border-spacing: 0px; background-color: rgb(255, 255, 255); table-layout: auto; color: rgb(81, 81, 81); font-family: Roboto, Arial; font-style: normal; font-variant-ligatures: none; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; text-decoration-color: initial; width: 624.8pt\"><tbody style=\"box-sizing: border-box\"><tr style=\"box-sizing: border-box; height: 14.4pt\"><td valign=\"bottom\" nowrap=\"\" width=\"667\" style=\"box-sizing: border-box; padding: 0cm 5.4pt; color: rgb(0, 0, 0); white-space: nowrap; width: 500.4pt; height: 14.4pt\"><p style=\"box-sizing: border-box; margin: 0px\"><span class=\"colour\" style=\"color: rgb(0, 0, 0); box-sizing: border-box; margin: 0px\"><span class=\"colour\" style=\"color: black; box-sizing: border-box\">All the services are normal since 16:20 Hrs, and kept under observation for stability.</span></span><br /></p></td></tr></tbody></table><div><br /></div>" }, "onhold_time": null, "is_trashed": false, "id": "641855", "assigned_time": { "display_value": "17/03/2023 03:26 PM", "value": "1679066799207" }, "requester": { "email_id": "Chandrudasan.R@lebara.com", "phone": "", "name": "Chandrudasan R", "mobile": "", "profile_pic": { "content-url": "/images/default-profile-pic2.svg", "name": "default-profile-pic2.svg" }, "is_vipuser": false, "id": "71731", "department": { "site": { "name": "Chennai-India", "id": 27003 }, "name": "NOC", "id": 48603 } }, "cancel_requested_by": null, "sla_violated_technician": null, "has_resolution_attachments": false, "sla": null, "resolved_time": { "display_value": "17/03/2023 05:31 PM", "value": "1679074317103" }, "priority": { "color": "#ff66ff", "name": "Priority 2", "id": "3" }, "sla_violated_group": null, "tags": [], "has_notes": true, "is_current_ola_violated": null, "udf_fields": { "udf_date_15309": { "display_value": "17/03/2023 04:20 PM", "value": "1679070000000" }, "udf_date_15308": { "display_value": "17/03/2023 11:50 AM", "value": "1679053800000" }, "udf_date_15311": null, "udf_pick_15313": "Yes", "udf_pick_15312": "Network", "udf_pick_15315": "Emergency Credit", "udf_pick_15314": "no", "udf_date_15601": null, "udf_mline_15306": null, "udf_mline_15305": "Unable to apply Emergency credit", "udf_mline_15304": "Product not applied for New activated SIMs", "udf_sline_16205": "Non Change Related", "udf_multiselect_16202": [ "Denmark", "France", "Germany", "Netherlands", "United Kingdom" ] }, "status": { "color": "#006600", "name": "Closed", "id": "3" }, "template": { "is_service_template": false, "service_category": null, "name": "NOC mass incident template", "id": "16801" }, "primary_asset": null, "request_type": { "name": "NOC Mass Incident", "id": "601" }, "cancel_requested_time": null, "age_after_violation": null, "chat_type": 0, "is_service_request": false, "cancel_requested": false, "has_request_initiated_change": false, "has_attachments": false, "has_linked_requests": false, "has_request_caused_by_change": false, "has_problem": true, "is_fcr": false, "total_unassigned_time": null, "site": { "name": "Chennai-India", "id": "27003" }, "completed_time": { "display_value": "28/03/2023 05:20 PM", "value": "1680024014696" }, "subject": "Product not applied for New activated SIMs", "linked_to_request": null, "is_read": false, "lifecycle": null, "reason_for_cancel": null, "assets": [], "group": { "site": null, "name": "NOC", "id": "901" }, "email_to": [], "created_time": { "display_value": "17/03/2023 03:26 PM", "value": "1679066798888" }, "approval_status": null, "created_by": { "email_id": "Chandrudasan.R@lebara.com", "phone": "", "name": "Chandrudasan R", "mobile": "", "profile_pic": { "content-url": "/images/default-profile-pic2.svg", "name": "default-profile-pic2.svg" }, "is_vipuser": false, "id": "71731", "department": { "site": { "name": "Chennai-India", "id": 27003 }, "name": "NOC", "id": 48603 } }, "scheduled_end_time": null, "first_response_due_by_time": null, "last_updated_time": { "display_value": "28/03/2023 05:20 PM", "value": "1680024014696" }, "email_cc": [], "scheduled_start_time": null, "email_ids_to_notify": [], "time_elapsed": { "display_value": "2hrs 5min", "value": "7518215" }, "notification_status": null, "description": "<div>Hi all,<br /></div><div> <span><span class=\"ui-provider vt b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\">Product not applied for New activated SIMs. Informed support team to check this issues.</span></span><br /></div><div><br /></div><div><br /></div><div><span><span class=\"ui-provider vt b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\"></span></span><br /></div>", "has_dependency": false, "closure_info": { "requester_ack_comments": "Aged Request was Closed.", "closure_code": null, "closure_comments": null, "requester_ack_resolution": false }, "has_conversation": true, "callback_url": null, "is_shared": false, "request_template_task_ids": [], "department": { "site": { "id": "27003" }, "name": "NOC", "id": "48603" }, "is_reopened": false, "has_draft": false, "is_overdue": false, "technician": { "email_id": "Chandrudasan.R@lebara.com", "phone": "", "name": "Chandrudasan R", "mobile": "", "profile_pic": { "content-url": "/images/default-profile-pic2.svg", "name": "default-profile-pic2.svg" }, "is_vipuser": false, "id": "71731", "department": { "site": { "name": "Chennai-India", "id": 27003 }, "name": "NOC", "id": 48603 } }, "due_by_time": null, "has_project": false, "age_after_sla_response_violation": null, "is_first_response_overdue": false, "cancel_requested_is_pending": false, "recommend_template": null, "unreplied_count": null, "maintenance": null }, "response_status": { "status_code": 2000, "status": "success" } }