OSDeployment not displayed on Menu ?
Dear Sirs, Is there a way to enable OS Deployment (on the menu) of MEDC11 ? Cheers
Question Regarding Static Unique Groups
I have created a Static Unique Group so that some lower admins could administer the specific PCs that I added to the group. However, when one of the lower admins wanted to deploy software to a PC in the group, the deployment configuration page would only
automation disable/delete inactive users
Hello, I created an automation with deprovisioning policy (see image). This automation disables users but deletes them immediately (not after 60 days). What am I doing wrong?
Notification Profile Not Working
I'm trying to create a notification profile that will notify the appropriate manager when a user account has been deleted. I've already created the notification template (User Account Deleted Notification Template) that sends an email to the IT Department
Upcoming EOL / Behavior changes in ServiceDeskPlus MSP - 14.0 version
Dear Users Greetings for the day. We are working on the next major release ServiceDeskPlus MSP - 14.0. We are bringing more automation , useful features, New API's, behavioral changes along with this release. This thread gives you the consolidated list
How many times the status was set on the application.
Technical specialists can change the status of the application, sometimes put "suspended", then change to "open", then again to "suspended". We want to get information on how many times this or that status of an application was affixed during the life
Planned US Datacenter Maintenance on Dec 24th and 31st 2022 from 6:30 PM to 09:30 PM PST
Dear Customers, Our annual infrastructure maintenance for our US Data Center is scheduled on the 24th and 31st of December 2022, between 06.30PM and 09.30PM PST. This maintenance has been planned during non-business hours to minimise impact, if any. You
ManageEngine SupportCenter Plus version 11.0 - Build - 11027 released
Dear User(s) Greetings for the day. We released SupportCenter Plus - 11.0 - Build - 11027. Please refer to the Migration path and the read me available to upgrade your SCP instance. Please do the upgrade only in a test environment first and based on the
ServiceDesk Plus MSP - version 13 - Build - 13002 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 13 - Build - 13002. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please do the upgrade only in a test environment first and
Can we change the Service SLA based on Field Values in Service Request
Dear Friends, I have a Question: Can we change the Service SLA based on Field Values in Service Request? Scenario: for Example- I have a Service Category "Business Application" and i that category i have a service named " Account Creation". while defining this service, i have defined a SLA ( for Example- 4 Hours). I have also a additional field in this service called "Module" which is a picklist containing different modules of business application say - Collection, Sales, CRM Etc.
can we have Subcategory under service category and then in subcategory we have Field
can we have Subcategory under service category and then in subcategory we have Field
Request: Sending to more than one approver
Unexpected behaviour when attempting to send to more than one approver in the recommendation email. If we try to add more than one email to the recommendation email, only the first email will receive the notification and appear under the Approvals tab. Techs will then need to add each approver separately. This was not the behaviour in 9335 vs. 9405. Is this expected or an issue?
Patch Tuesday December 2022 - Supported Updates
Hey everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-12 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5021293) (ESU) 2022-12 Security Only Quality Update
Patch Tuesday December 2022 - Supported Updates
Hey everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-12 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5021293) (ESU) 2022-12 Security Only Quality Update
Patch Tuesday December 2022 - Supported Updates
Hey everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-12 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5021293) (ESU) 2022-12 Security Only Quality Update
Delete service category's
Hi, We installed a new instance of ServiceDesk Plus (version 14.1 build 14101) and we run into a similar issue as the thread below. https://pitstop.manageengine.com/portal/en/community/topic/how-to-delete-service-category ServiceDesk is setup with the
Introducing the SaaS Version of Analytics Plus
Powerful, AI-driven analytics available in the cloud Analytics Plus is now available as a SaaS offering, enabling users to set up a fully functional, integrated analytics platform in under 60 seconds. This launch allows users to deploy analytics anywhere,
How to Add a Button below the "Description" field to download a File?
How to Add a Button below the "Description" field to download a File? I have added a button through "Page Scripts" as shown below but How can I let the Users to download a File once they click on the button?
Mozilla releases security updates for Firefox (108.0), Firefox ESR (102.6.0) and Thunderbird (102.6.0)
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox (108.0), Firefox ESR (102.6.0) and Thunderbird (102.6.0). The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox
Mozilla releases security updates for Firefox (108.0), Firefox ESR (102.6.0) and Thunderbird (102.6.0)
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox (108.0), Firefox ESR (102.6.0) and Thunderbird (102.6.0). The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox
Mozilla releases security updates for Firefox (108.0), Firefox ESR (102.6.0) and Thunderbird (102.6.0)
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox (108.0), Firefox ESR (102.6.0) and Thunderbird (102.6.0). The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox
[Announcement] Free OpManager Training series starts from January 17, 2023
OpManager Free Training Season 1 - 2023 Greetings from ManageEngine! Our free, four-part webinar series will help you optimize network performance and resolve emerging network faults seamlessly. Register to enroll in all four parts. Sessions are scheduled
Monthly Category Based Ticket Report
Hello, I created a monthly Category Based Report and scheduled it to repeat every month. In the incoming report, only the current week's report comes. As a template; I am using reports by All Requests / Requests by Category. In the Edit and Filter options
About Add/Update Resolution
Hi, When we try to Add/Update resolution via API we get 'HTTP ERROR 500' response. We use the URL below for API. https://localhost:8080/api/v3/requests/100000002?PORTALID=301&TECHNICIAN_KEY=31D4D223-EA92-470F-A0DF-6BC8E8C1F038&input_data={"resolution":{"content":"testWotech"}}
Permissions Based on Mailboxes
Any reason why the User/Group are showing up as SID's instead of group or users objects?
[SDF-97666] Send Auto-email notification 1 week prior to Change Implementation date
Dears, We want to trigger an auto-email notification for our relevant stakeholders, 1 week and 1 day prior to the Change implementation. Curious to know, if someone has achieved above in ServiceDesk Plus On-Premise. Cheers,
Changing the default search selections
Hi, After upgrading to SDP 9317, we have found that the search field in the Requests module automatically searches for a ticket ID number, previously this field would accept any text or numeric string and display matching results. I have not been able to find anything in the admin settings that would allow me to revert to using the "Default Search" selection. Currently we have to change this manually before searching and it is becoming a problems with a high volume of searches every day. Is it possible
opmanager plus blocks syslog for 2 hours after turning on fortigate webtrends
i suppose that the fact the i've turned on webtrends causing more logs, but these are the firewall logs, so what can i do to overcome this?
differentiating Incidents vs Services on SDP Standard on Cloud
Need assistance in order to configure incidents vs. services requests.
Project Module - Adding Milestone dependency
Hello, i don't think that it is now available as feature into SDP Cloud (Correct me if i'm wrong), but do you have any plan to implement a direct milestone to milestone dependency, instead of using the tasks dependency between tasks from different milestones.
Service Desk/postgres to PBI
I have one question, has anyone solved the connection of onpremise postgres service desk to Microsoft Power BI? I got into the database, but I don't see any useful data in it that I could display, I would like to display dashboards of individual users
[SD-107304] Emails in CC when you Reply All
Hello, I have ran into an issue when you add some people in CC on an answer and then someone else wants to Reply All into yours, and they disappear. I'll attach some picture to describe more what I mean. As you can see in picture one (1), from my external
Upgrade issue from 10000 to 10500 build
Upgrade is failing from 10000 to 10500 build. Changed timezone troublshooting step but still upgrade fails.
AD360 rolls out build 4312 with support for generation of dashboard and widget share links
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4312. Enhancement: Shareable dashboard and widgets: AD360 now allows you to generate dashboard and widget share links with access tokens. How to update? Update using
IT analytics in 90 seconds: Identify problematic asset combinations
Leverage Analytics Plus' correlated insights on IT assets and help desk incidents to effectively curb the usage of problematic hardware and software assets. If you're not already using Analytics Plus, sign up or download your free, 30-day trial tod
IT analytics in 90 seconds: Identify problematic asset combinations
Leverage Analytics Plus' correlated insights on IT assets and help desk incidents to effectively curb the usage of problematic hardware and software assets. If you're not already using Analytics Plus, sign up or download your free, 30-day trial tod
Multiple config changes to PCs - I have templates created
I have created templates of folder changes, registry adds/changes that I want to deploy when we image machines. I currenlty am not going to add it to poast tasks for OS deploys. Not all machines will need the changes. It will depend on the department
ADSelfService Mobile App - Push Notification Issue when screen is off
Support Team, This has been a noticeable and reproducible issue since we implemented two-factor authentication for our RDP connections using the ADSelfService app and registering with push notifications. We are noticing that when our phone are not
User Activities are deleted once disenrolled
We have noticed all user actions such as reset/change and unlock password details history gets deleted once the user is disenrolled. Since this tool interacts with users passwords, it is very important to keep history of user actions in audit reports.
Endpoint MFA Request ID
Option 1 We implemented MFA for Endpoints for select user accounts over a year ago. During that time, the Request ID would start out at 1 and increase by 1. The Request ID would increase by 1 if you selected Approve or Deny. The Request ID would reset
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