i am not able to make end user portal
please guide me i have make a technician trial account please guide how to open service end user portal
Is there a way to alert on average CPU usage > ## % over a period of time for Windows Server?
We want to alert on average CPU usage > some percentage, but only if that's sustained over more than ## seconds. We have a lot of cases where the CPU spikes above some arbitrary number, but then dips down shortly afterwards. Those one-off spikes aren't
How to change a closed ticket for the author of the request?
Hi! How to change a closed ticket for the author of the request? Or suggest an option to reopen ticket without reply in the ticket like here - https://pitstop.manageengine.com/portal/en/kb/articles/to-reopen-resolved-ticket-by-requester-reply
More than 100 User Groups cannot be selected
Hello! I'm trying to add a user group to a template, but I get an error (screen). Can I change the limit or how to add a group of users to the template above 100?
Purchase Process - Cannot Process PO
Dear, I have an issue as some old PO with items received and paid for are still in "Approved" state because linked PR is Closed Could you provide a solution (workaround) to Close these POs ? Thanks in advance!
Simple "billing" report
I am attempting to create a report that will list all closed tickets totaling the "total time taken" from worklog activities only. By using the query below, tickets with multiple work log entries are listed multiple times (one for each worklog entry)
deploy lates version of software title to custom group automatically
Hi we use DC cloud version, are happy with it and we use it to manage Windows devices only I started to deploy our standard applications to our workgroup devices and we push out things like Dropbox Slack Chrome Office365 Adobe Acrobat Reader Zoom etc
Cisco WLC
Is anyone monitoring a Cisco WLC (9800 and 5520 in my case) with EventLog Analyzer? We arent getting any real actionable data from the syslog or traps with the built-in reports.
AWS Artifact & AWS Organizations
I want to download a SOC 2 TYPE 2 report from AWS artifact. In my company we use AWS Organizations to manage 20 different AWS accounts. I was wondering if it would be possible to download a single SOC 2 TYPE 2 report from the organisation management account
How to associate a request with a release?
We currently use the Changes module in SD+ to manage custom application deployments. We create a change for every release. We associate requests with the change to show what changes were made to the application. We use requests because 1) they can be
Manage Engine MIB Browser will not launch on MAC (Big Sur)
The application will not launch, I get the icon in the dock but no active windows any thoughts?
Bulk Copy Service Tags into Asset Tags
We are trying to create annual Asset Reports that include both Workstations, and Monitors for each department. I have an working report, but since Workstations scan their Service Tag into a dedicated field which cannot be pulled using an All Asset tabular
Using REST POST to edit a Multiselect Additional Field
I have been working on a way to create new requests using the POST function of the REST API. So far I have had no issues setting info in the default fields (Subject, Description, etc), but I'm not able to get a custom Multiselect field to accept data.
Send Email on Form Submit
Hi Team, I have a new user form where I want people to tick which training the new user needs and depending on what is selected it sends emails to those specific training to tell them to add them to the training list. Basically on form submit i want to
Possible to append email replies to ticket?
When a technician replies to a service request via Outlook client email, SDP creates a new ticket rather than appending the email reply to the ticket. Is this possible in SDP? I have technicians who need to respond via their mobile devices and this generates a huge amount of duplicate tickets.....
Email Reply from customer is not added to requester conversation part in ME SDP 9.0 build 9048
Hi Experts, When technician send mail from ME it goes to requester mailbox. if customer reply this email, this reply email does not reach to technician either his mailbox or added in requester conversation part. we are using " servicedesk " user to send/receive mail from ME. And all reply mail comes in servicedesk mailbox not in technicians mailbox or added in requester conversation part based on ticket number. is there any way to configure it? we won't use email to ticket feature right now. Mohammad
Multiple Issues with 14.0 : Rate Limit Exceeded and Double Spacing in Replies
Hello - There are multiple unresolved issues in 14.0. 1. Rate limit exceed by <username> This is a major deal because it's crushing resources on the server 2. Replies in tickets are getting double spaced. This does not look professional Both of these
Automation Group membership management
Hello all, Can anyone explain how i can setup Automation Group membership management so that users automatically get in the right group after creation.
Integration ADSelfService Plus with ServiceDesk Plus [Problem / Error]
ADSelfService Plus 6.1 Build: 6111 ServiceDesk Plus 11.3 Build 11303 Failed to connect to the server. Check server connections and Try again. Error code: [17:59:31:656]|[08-10-2021]|[com.manageengine.adssp.client.admin.ConnectionServlet]|[INFO]|[83]:
Endpoint Central Cloud: SSP Request Approval To Install
Is there a way to require certain applications published on the Self Service Portal to require approval before installing? I'm in UEM EC Cloud, and I've enabled the integration with SDP Cloud, but I can't seem to figure out how to restrict certain apps
Query to get Details of Request from Email
Version:11027 DB:PGSQL Output: Select wo.WORKORDERID As "Request ID", ucinfo.EMAILID AS "Email From", wor.recipient_email AS "Email Address", wor.to_cc_bcc AS "To/CC/BCC" from workorder_recipients wor LEFT JOIN Workorder wo on wor.WORKORDERID = wo.workorderid
[SDF-106525] How Can we Hide/Remove the Other Statuses under Implementation Stage of Change Request?
We have many Statuses under the "Implementation" Stage of the Change Request. If the Status is “Business Analysis” How can we hide/remove other Statuses and show only two Statuses under the Implementation Phase? How can we achieve this through Field and
Format dates
Hi, I want to format the dates in the reports to mm-dd-yyyy format but I can't find the way to do it and the LONGFORMAT function is showing in the format dd-mmmm-yyyy H:m. I already tried with DATE_FORMAT(FROM_UNIXTIME(mcdt.FROMDATE/1000),'%mm- %dd- %YYYY
How to disable "Pickup" options for Technician?
Hi, I want to disable pickup options for technician? is there any way ? by using scripts or Database command or field and form rules or trigger? ME SDP ver 14.0 14003 MSSQL deployed in RHEL 8.6 Md. Golam Rabbany
Software Inventory Discrepencies
Hello, I've got a question regarding the software inventory and the application control whitelist/blacklist. Within Application Control, it is showing several hundred installs of certain applications, but in Software Inventory, that application is only
Showing Different technician different dashboard view
Hi, I can create many dashboards and able to share dashboards in different technician but all technician are seeing the same view ( i.e his group only). I want to show multiple groups tickets status in dashbaord view to a technician although technician
Customize technician email reply
Hi, When a Technician replies a customer request, "Category:" and "Description:" appears at the top of the text box. Plus Technician has to press enter a couple of times in order to create some space for answer. Additionally after the technician replies
[SDF-107643] Home page - My Tasks
Is there a way to change the My Tasks widget to display "Due Date" instead of "Scheduled Start"
Query to get Resolved By column For Request.
Version:11027 DB:PGSQL OUTPUT: select wo.WORKORDERID "Request ID", wo.title "Subject", rrs.resolution "Resolution", au.FIRST_NAME "Resolved by" from WorkOrder wo LEFT JOIN RequestResolver rrr ON wo.WORKORDERID=rrr.REQUESTID LEFT JOIN RequestResolution
Can I add web links to a request template?
I'm trying to add web links to a request template but they aren't links when I try to open a request using the template. They look like hyperlinks but they have no link. I'm attempting to link to a SharePoint library document with our request procedures.
How do you handel tight time schedules
Hello, I have a question on how you handel short time windows for certain tasks given by the customer? We are sometimes in a Situation where we only have 60-70 minutes time (for example during our customers lunch break) to roll out an update. The problem
Web RDP not work
Hi, I have a client that to remote it by Web RDP. I set domain admin credential for this client. Before use Web RDP I tested this command and every things was okay. mstsc /v client1.company.local Now when I click on Web RDP show me this error: FAILURE :The user at the remote machine did not grant permission to take control over the machine. serveroutlog.txt [INFO]|[56]: Web Remote control server running status true| [INFO]|[56]: wsName : client1.company.local and port : 9000| [INFO]|[56]: Generated
Pre-deployment Script - check for active User
Hello, Many of us have surely have the problem that some Applications can't be updated because they are currently being used by the User. In our case we are mainly talking about the Chrome Browser and Citrix Workspace. Patching during Startup/Logon doesn't
Fail Installation - Patch ID: 34384, Security Update For Exchange Server 2013 CU23 (KB5015321) (CVE-2022- 30134)
Patch ID: 34384 Bulletin ID: MS22-AUG16 Patch Description: Security Update For Exchange Server 2013 CU23 (KB5015321) (CVE-2022- 30134) The above update failed several times after installed via ManageEngine Endpoint Central 11 cloud. I can see that after
MEEC inactive hosts deletion policy
Hello MEEC Team! I have question regading automtic deletion of inactive hosta. Some time ago, when we started using MEDC ( old name) v10.1.2137.5 we set policy that host that are inactive for couple months will be deleted. After we patched to now MEEC
Is there a way to remove patch from a computer ?
Hi, I encounter a problem wich 1 computer appear to have Microsoft Office 2016 in the missing patch list. but the computer use Office 2013 not 2016. Is there a way to remove the Office 2016 patch from the list ?. Thanks in advance
Request Management - service template resource questions
Service templates resource questions. This report helps to find the resource questions and values chosen in the request. SELECT WO_Resources.WOID "RequestID",
CatalogResource.TITLE "Resource Question",
Questions.QUESTION "Question",
ResourcesQAMapping.ANSWER "Answer" FROM WO_Resources
LEFT JOIN ResourcesQAMapping ON WO_Resources.UID=ResourcesQAMapping.MAPPINGID
LEFT JOIN CatalogResource ON wo_resources.RESOURCEID=CatalogResource.UID
LEFT JOIN Questions ON Questions.QUESTIONID=ResourcesQAMapping.QUESTIONID
LEFT
Endpoint Central Remote Control Chnages
I am writing to express frustration with the changes made to Remote Control. Recent changes have forced remote control sessions to open in a new window instead of in a new tab. I get why some might want this. For me it is an extremely frustrating change.
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90098) on this
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