User Activities are deleted once disenrolled
We have noticed all user actions such as reset/change and unlock password details history gets deleted once the user is disenrolled. Since this tool interacts with users passwords, it is very important to keep history of user actions in audit reports.
Endpoint MFA Request ID
Option 1 We implemented MFA for Endpoints for select user accounts over a year ago. During that time, the Request ID would start out at 1 and increase by 1. The Request ID would increase by 1 if you selected Approve or Deny. The Request ID would reset
Onhold Status Change
I've had a request for the ability to change a request status to "CLOSED" after being placed on hold for a certain period of time. Right now all I see is the option to move the ticket back to Open. Is there any way to add another status beside tha
[Analytics Plus e-book] The IT managers' handbook for year-end IT reporting
As we're winding up this year, it's likely you're preparing your annual IT reports to present to your senior management. IT teams take up a sizeable portion of the organization's budget, and don't generate any active revenue—these factors make it crucial
[Analytics Plus e-book] The IT managers' handbook for year-end IT reporting
As we're winding up this year, it's likely you're preparing your annual IT reports to present to your senior management. IT teams take up a sizeable portion of the organization's budget, and don't generate any active revenue—these factors make it crucial
Build 14101 - subject var ${subject} broken for answering conversations?
Now: In version 14.1 the ${subject} is always referring to the original ticket subject. Is this meant to be? Before: The subject from the conversation i clicked to answer was taken. Is there a workaround? We urgently need this behavior back. Long Story:
Logs to monitor SYSTEM and Discovery Issues
Hi, I am newly joined in this community, can anyone help to know what are the IMP logs available to validate the CI discovery and system/Probe level issues. I am using OpManager Enterprise edition. and another topic, what's the best way to enable the
network adapter not installing after image deploys
Hello, I am using ME os deployment offline imaging, and my problem is that the image deploys just fine, but then after the pc restarts, the network adapter is not installed and it cannot continue post deployment tasks such as joining the domain and installing
Oauth issue - Unsupported protocol TLSv1.3 - SDP+ v14101 - Centos 7
Hello, After upgrade to v14101, an error appears in my Mail oAuth config (both, incoming and outgoing). I appreciate your help with this issue. Regards.
As per HPs policy, we are unable to continue fetching warranty information
Hello, starting last week i do get this info displayed from all of our hp machines (and we have only hp desktops and servers) As per HPs policy, we are unable to continue fetching warranty information. While we explore alternate options, you can manually import the warranty details of HP Computers. I did try to find some info in the forum and on the support page but found nothing. Can i get some info about that what happened here since one of the main reason getting Desktop Central was to lockup
CIS compliance: Can I generate a individual machine report with all status compliances items?
Can I generate a individual machine report with all status compliances items? See my image. I need export this information to PDF or XLS
Modify Subject to include custom text based on template used
Good afternoon. We have employee transfer events sent via email to several areas of the business including I.T. The subject as sent by HR is "April Transfer List Updated". I have a business rule set up to apply our Transfer template when we edit the
Change Domain Controller for Authentication from command line?
We had a DC go down, and it happens to be the one Servicedesk uses for AD authentication so we are unable to log in. Can this be changed from a command line?
Team Owner in Changes module
What is the purpose of the Team Owner field in the Changes module? Does it relate at all to roles or technicians for visibility? I'm a new administrator to the application and I'm attempting to right size access rights to the various modules (way too
Notification templates \ Insert images
Hello, I need to insert images into notification templates. Now it does not work out. Can do this in the next update? Acknowledge requester by e-mail when a new request is received. First Response escalation e-mail SLA escalation e-mail And others It will be wonderful. Thank you!
Duplicate ChangeOwner field in Change template
Dear All, Greetings! We are wanting to populate new field in Change template, a duplicate of existing 'ChangeOwner' field. The new field will be having a different name, but attributes going to be same as that of 'ChangeOwner' field. Keen to know, if
Desktop Central Server 2 IP from different subnets
Hello, is there an option to configure Desktop Central Server Agent to use 2 IP addresses ? My current config is server has 2 NIC. 1 NIC is LAN with gateway and DNS, second NIC is only IP and MASK (added after Server installation). In Agent settings I
Alarm Exclusions
I'm performing a fine tuning to a APM console and have found that we get a lot of alerts that are not necessary. Is there a way to exclude unwanted alerts to be presented? I tried by creating an exclusion list in the following path "C:\Program Files (x86)\ManageEngine\AppManager13\conf"
[Analytics Plus e-book] The IT managers' handbook for year-end IT reporting
As we're winding up this year, it's likely you're preparing your annual IT reports to present to your senior management. IT teams take up a sizeable portion of the organization's budget, and don't generate any active revenue—these factors make it crucial
[Analytics Plus e-book] The IT managers' handbook for year-end IT reporting
As we're winding up this year, it's likely you're preparing your annual IT reports to present to your senior management. IT teams take up a sizeable portion of the organization's budget, and don't generate any active revenue—these factors make it crucial
[Analytics Plus e-book] The IT managers' handbook for year-end IT reporting
As we're winding up this year, it's likely you're preparing your annual IT reports to present to your senior management. IT teams take up a sizeable portion of the organization's budget, and don't generate any active revenue—these factors make it crucial
Route multiple request from one email
Hello, We are routing Splunk alerts to ServiceDeskPlus and opening requests via a business rule. We do have a senario where we would like to open multiple request and assign them to different groups based on the specific criteria. This would eliminate
14.1 Build 14101 Threaded responses missing?
Before the update all our email replies would contain the thread of replies before it. After the upgrade we its only attaching the original ticket details even when in the 5th reply in. This makes it harder for our users. How do we go back to the old
Report to view the reopened tickets
Hi, Please provide us a query to generate a report of the reopened tickets. Also we would like to know where to make the ticket status has to be made the field mandatory as "closed" before reopening a ticket.This is because users are able to reopen a ticket which is just resolved not closed. Thanks & Regards Silsha
New - Desktop notifications - how to install for all and control
Hi I am interested in using the new feature - desktop notifications. But I have questions. How do I allow all of my technicians to have this feature? Do I have to go to every single technicians desktop and enable it - or is there a way to enable it for
Hi...Need to show Technician Mobile Number to notify requester when a request is assigned to a technician.
Hi Experts, In our Previous tool, we informed technician name and mobile number to the customer once our technician assigned the ticket. but in ManageEngine, this option is not present rather requester mobile, email present here (but it is not required ...I need Technician Mobile, Technician Email option here ---see attached file from ME) Note that, our customer don't want to see technician details by clicking request details rather they want to see this info in mail subject line. Can you suggest
Is there any way to allow technician to raise ticket on behalf of any requester?
Hi, Currently, technician can raise ticket on behalf of himself or any technician of his/her group but Technician can raise any ticekt on behalf of requester i.e end user. is there any work around? I am using ME SDP Standard Edition 14.0 14003 MSSQL
Security Level Checking
Is there a way to prevent Desktop Central from constantly nagging us about the "Security Level" of our instance every time we log in? We get it. Some of these things are never going to be enabled in our environment.
Add Notes > "You cannot mention requester in private note"
Hello, When working on a submitted Incident in ServiceDesk, and I invoke the Add Notes window, and in the body of the note I Tag another technician (e.g. @evelasco ) to notify that technician of my note and DE-SELECT the option titled "Show this note
ADSelfService Plus won't autostart
ManageEngine ADSelfService Plus Free tool, version: 6212 Hi, I upgraded my server from Windows Server 2012 to Windows Service 2019. I've done it the lazy way, so inplace upgrade. After the upgrade ADSelfService Plus won't autostart on reboot. When I start
Add license in Opmanager
Add license in Opmanager
How to create new read-only user on postgres
Hi, I need to set up a DB user (Postgres) to read some data from servicedesk db. I tried to follow this official guide https://pitstop.manageengine.com/portal/en/kb/articles/remote-read-only-access-to-database-for-postgres-customers , but I got stucked
Out of office message when assigning to a technician
It would be nice if when a technician is Out of the Office, that if you try to assign to that technician it would give you a message like, "This person is off, are you sure you want to assign?". Delegation and Outlook integration are steps in the right
White Screen After Log In
Hi, some of my users have been getting a white screen after the log in. I've checked in the user manager and the users that have this error are not showing in the users tab, but, if i try to manually re-register them it says the user already exists. Someone
System halted
I run the PAM360 and SQL database in two different servers ChangeDB.bat the SQL configuration works fine. After Change DB to sql, Database name created but dosenot have tables. and when I start PAM360 services this error logged. INFO | jvm 1 | 2022/12/06
Recurring Reminders Feature Request
Hello, I believe adding an option to set reminders as recurring would be a great feature. Currently, if a reminder is recurring, you have to manually go into each one individually and set the date to a future time. If there was an option to set them as recurring it wouldn't require you to remember to change the date/time to the future.
Outlook Calendar integration
Dear ManageEngine, Is it possible to integrate Office 365 Outlook Calendar with ServiceDesk Plus? I saw a guide on syncing Microsoft Calendar with SDP, but that is for technician leave purposes. I want to sync scheduled activities in Outlook Calendar
Script to install Rosetta on Apple Silicon Macs
Hi, What is the simplest way to enable Rosetta on Apple SiIlion Macs with Endpoint Central? It would be nice with at script that was installed automatically on all Macs that would enable Rosetta automatically and silently. /René
Agent Live Status: Down
What does "Agent Live Status: Down" mean and what causes it. The computers is on the domain, within ip range or network, and AD is setup correctly. But I cannot see computer in any section but the Scope of Management. Current build 90001.
SDPOnline down right now?
We are unable to load SDPonline from any internet connection at the moment? Any status updates?
Next Page