Is there a built-in report or a custom report that can be created, where I can see all technician's Work Log Data for a selected time period (week, month, etc.)?
We are starting to have technicians enter their "time worked" in the Work Log tab for all request types and tasks, but I am not seeing a built-in report that would let me pull that data.
If I try to create a custom report, I am not seeing the field "Time Taken to Resolve" as a field to select for my report.