Does anyone know how to find an EXACT match for an employee ID using the ServiceDesk API?
We're using BASH scripts and the CURL command to interact with the API. We are running into an issue where the API is returning multiple users with a given employee_id. For example, we input 1482 as the employee_id and the script returns a user with an employee ID of 161482. I have tried changing the sort_order and only returning a single row. But I'm wondering if there's a way to do an exact search? Possibly using the search_criteria field? Any advice would be appreciated.