Service Desk Plus cloud - ticket Severity

Service Desk Plus cloud - ticket Severity

Could a ticket Severity drop-down field be added, that allows that allows assignment of the assessed severity of each logged incident?

Also to allow row formatting.

It is similar to Priority, less so Category. You could have a high priority incident with low severity, e.g. the CEO wants their laptop fixed!   

I appreciate it could be added as a custom field, but then couldn't be used for formatting etc. 

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