Repeating subject

Repeating subject

I have our subject lines as [Ticket ##RE-$RequestID##]
When a requester responds to the request created notification email, the tech notification email has a subject line of [Ticket ##RE-$RequestID##] RE:  [Ticket ##RE-$RequestID##]

Further, if the tech replies via email, the same occurs and the creator also gets duplicate subject lines, this continues to go on and on.

                  New to ADSelfService Plus?