Memory data not available + Unable to connect to jboss serve
Hi I installed Application manager in redhat linux and monitoring through SNMP the jboss and DB server which is in linux environment in the same network. Problem: ------- 1) while connecting to jboss(app manager installed in Linux)it is giving 'Unable to connect to jboss server' but Iam able to connect the jboss form windows installed 'Application manager' 2) Also not able to get the 'Memory utilization' details and disk utilization details its showing 'No data available to generate graph' Alby Smiles
installation
how to install it on linux and confige it mohammad
Reports
Hi guys, I am trying to create an availability report for all our servers for the last month. The report generates fine although when i try to create a pdf/print the report i just get blank boxes rather than green/red boxes. Any ideas or anyone else have this problem?? Please refer to below PDF Regards Jeff jsmith@sthilliers.com.au
OpManager 7.201 - can't see interface charts
We lost interface charts after we updated to 7.2 + Hotfix. Intefaces are shown and they show current traffic counters like this: 65540 HP NC7782 G... 1 Gbps 1 Gbps IF-sc-pd-acrm0... 33.623 kbps (0.0%) 99.681 kbps (0.01%) 0 But when I click on the interface to see details, it says: Sorry, no data available for Graph. Try other options 7-days chart shows data before the date of the Opmanager 7.2 upgrade. It happens for all devices: servers, routers, switches. Please help!
Employee ID in AD
Currently Servicedesk do not import Employee ID from the Option "import requester from AD" due to which its difficulat to log a requester for a requester with same name. E.g :- an organization have 3 employee's with diffrent employee id's Starting name James employee id 1234 ,James employee id 1235 and James employee id 1236. due to which technician is unable to record the request quickly and gets more confused which James has called up for the request. In Such case what we can suggest is get the
Changing Device Type
Is there an easier way to change the configured Device Type? Example: 10.20.30.1 - 10.20.30.10 - Cisco IOS Router should be changed to Cisco IOS Switch. Currently i need to delete the device and import it with the desired setting. There has to be faster way. In best case it should get the job done in batch mode. Roble
Netflow Troubleshooting graph/tool
Hi there, I see that when you are using the TroubleShoot tool/graph for an interface and you are searching a period greater than 6 hours, Netflow Analyzer graphs the data based on a 2 minute average. And subsequently over a 24 hour period the average becomes 5 minutes. Is there any way to configure this to display a 1 minute average? Regards, Lee
Unable to restore database : ... (File name too long)
The database is not restored! How to solve this problem? sd:~/AdventNet/ME/ServiceDesk/bin# ./restoreData.sh -c backup_servicedesk_7018_fullbackup_08_26_2008_06_00.data [...] Unable to restore database : /root/AdventNet/ME/ServiceDesk/bin/../fileAttachments/Change_ROLLOUTPLAN/May2008/78/\Arcserver\users\SAT\_Технический отдел\Телепорт (эксплуатац. документация)\Общие документы\Комплект ТО РЭ и схем\Альбомы на комплексы единичного исполнения\КБ НСС Э 0051 Богучаны KU\модернизация 08-05-2008 не введена\КБ
Search by service tag or asset tag
Hi Would it be possible to include in the next version the ability to search resource or workstation by service or asset tag. Users do not always know the name of their computer but can plainly see either the asset or service tag so searching on this basis would be a great help. Regards Mike
Asset Name autonumber
I want to create sequencial numbers for the asset names, for example all the monitors will be named as MON-0001, MON-0002,...etc, regardless of their product name. what I want is that SD+ autogenerates the next consecutive number when creating a new Asset. Is it possible?, I am thinking of triggers but anyway I would have to modify SD+ in order to make the new automatically created asset name visible in the user interface What is the best option for Asset names?, just consecutive names regardless
installation
how to install it on linux and confige it mohammad
SLA criteria
We need to add 'Group' to the SLA criteria list. We use ServiceDesk (ITIL)between IT infrastructure and Software development teams. Each group has its own SLA needs and escalation contacts. By simply adding group to the criteria rule we can avoid building a complicated mix of category, sub-category and item rules. Please advise if there is a simpler workaround for the time being. I�d also like to see further uses of the grouping ability in other functions too, and included in the 'business rules'
Unable to restore database : Syntax error or access violatio
The database is not restored! How to solve this problem? sd:~/AdventNet/ME/ServiceDesk/bin# ./restoreData.sh -c ./backup_servicedesk_7018_fullbackup_08_28_2008_06_00.data [...] ********************************************************************************* Database not started. Starting ......... 28.08.2008 9:15:28 com.adventnet.db.adapter.DBInitializer startDBServer INFO: Command to start DB server [sh, ../bin/startDB.sh, 33366, /root/AdventNet/ME/ServiceDesk/mysql/tmp] DB_HOME /root/AdventNet/ME/ServiceDesk/bin/../mysql
UpdateManager.sh without X11?
I am trying to Update DeviceXpert from Build 5100 to Build 5110. Calling the UpdateManger inside the /bin directory results in an error. How can i install that update package without being forced to an X11 installation? Roble deviceexpert-box:/opt/DeviceExpert/bin # ./UpdateManager.sh Exception in thread "main" java.awt.HeadlessException: No X11 DISPLAY variable was set, but this program performed an operation which requires it. at java.awt.GraphicsEnvironment.checkHeadless(Unknown Source) at java.awt.Window.<init>(Unknown
Scanned Software Advise Needed
I am finally, after 8 months going to tackle the Asset side of SD+, and was hoping to understand the best practice for allocating software to a Type? Okay my question, I have a heap of freeware, shareware etc that is simple enough, but how about these: >Intel(R) Graphics Media Accelerator Driver >Dell OpenManage >Dell OpenManage array manager >MS .NET framework Are the above excluded, managed?? Can someone explain how they are determining how theay allocate software, ot thier definition of each?
Report Profile Filters
I'm trying to filter on the traffic to or from a specific host. The problem is that the logic of the filters is the report profile section appears to be based on AND logic when OR logic is required. For example: If I want to see all traffic from an external IP address to my internal host named TAZ, I can create a report profile with a filter that has TAZ as the destination address. If I want to see all traffic that TAZ originates, I change the filter to have TAZ at the host intead of the destination.
PO always creates Assets?
Maybe it will be possible to add the possibility to create a purchase order but not a Asset. i.E. if we are create a po for consulting-services a asset will be created... thank you
Determine what Assets are associated to Product
I am having a problem removing certain Prducts from ServiceDesk. I want to determine what Assets are still associated to that Product but I cannot find out how to do that. Also, Is it possible to change the Product that an Asset is tied to. E.G. Change a T61 from the Product T61 to Lenovo T61? Thanks
Error while unpacking
Having let a version of ServiceDesk Plus lapse and have now tried to uninstall then install the latest version which I have a licence key for. However I am now getting the messages "Error while unpacking" over another popup box saying "Extracting compressed files". This comes instantly after the install is informing me that it is "unpacking jar files". How do I continue ?
FortiGate 200A
I have a Firmware Version Fortigate-200A 3.00-b0565(MR5 Patch 2) I Configure it to use syslog server Minimum log level: Information,Facility:local7. and in the firewall Policies i enable log. as in the user guide. but still no information in my firewall analyzer. any advice ???? note:should i enable the CSV Format or not. Thanks alot
Queries about products ( delete and modify )
Is it possible to clean more that 1 product ? it sems that only is possible one by one Another question about procducts. After add products in an account, is not possible to update. If a customer buys another license of a product I need to delete the product and put the same only canghe the number of licenses. Exist a method to update without remove/restore process ? Patch 7008 with products in contract solve will solve this problem ? Regards.
Problem: Requests imported through imap stretches right
Hi, We've recently purchased ServiceDesk Plus and noticed a slight problem when requests are recieved through e-mail (imported with IMAP). Some requests (not all, possibly 50-50) tend to pan far to the right, stretching all dropdown lists. And the text in the e-mail just continues to the right off the screen and never breaks to a new line. Has anyone else had this problem? I did a quick search but couldnt find anything similar. Cheers //Sylten
Fortigate 200A (Fortinet Firewall)
Can anyone help me. Im using a fortigate200a firewall and installed a firewall analyzer, when i colllect data from my firewall this appears in my live report "No Data Available" Then i research for a solution : This means Firewall Analyzer has discovered your firewall and is able to recognize the logs. By default, as soon as you login, Firewall Analyzer shows data from current day's 00:00:00 hrs to current time of the machine where you are running Firewall Analyzer. There is a possibility that the
download version 6.0 build 6001
is it still possible to download version 6.0 build 6001? if so can someone please give me the link. Also, any updates on when the service pack to upgrade 6.0 to 6.1 will be ready? thanks
ManageEngine Euro Roadshow 2008!
Hi, Greetings! Thanks for your continued support to ManageEngine Password Manager Pro. ManageEngine, a suite of quick-to-setup, scalable and customizable enterprise IT management software (of which Password Manager Pro is a part), is hosting Roadshows in countries across the European Union from Sep 08 to Oct 03, 2008. Starting with Denmark, the ManageEngine Euro Roadshow travels to Sweden, France, Italy, Germany, Portugal, Poland, and United Kingdom. ME Euro Roadshow - your channel of IT information
ManageEngine Euro Roadshow 2008!
Hi, Greetings! Thanks for your continued support to ManageEngine DeviceExpert. ManageEngine, a suite of quick-to-setup, scalable and customizable enterprise IT management software (of which DeviceExpert is a part), is hosting Roadshows in countries across the European Union from Sep 08 to Oct 03, 2008. Starting with Denmark, the ManageEngine Euro Roadshow travels to Sweden, France, Italy, Germany, Portugal, Poland, and United Kingdom. ME Euro Roadshow - your channel of IT information The ManageEngine
Technician cannot be Requester
When I make New Request . I cannot put Technician name in Requester name Box. How to fix this?
Report designer question in 5030
Hi. First off, a big thanks to Vinu and the gang. The new v 5030 is top notch, the report feature is actualy making me smile :) A few questions and comments though. Is it possible to change the colour scheme, fonts etc used in the PDF version of the reports ? Also, can I request another new feature. Could I request a Page Break option in the Grouping section, so that each group in a report has a page break after it causing the groups to appear on their own pages. The alternative is to generate one
Euro Roadshow 2008
THE ROAD TO BETTER IT MANAGEMENT - STARTS HERE Good news! ManageEngine is coming to Europe. Starting with Denmark, the ManageEngine Euro Roadshow travels to Sweden, France, Italy, Germany, Portugal, Poland, and United Kingdom. ME Euro Roadshow - your channel of IT information The ManageEngine Euro Roadshow is an exclusive opportunity to meet, converge, and communicate with leading industry technicians and administrators working in the same line as you, sharing your interests, focus, and even challenges.
Problems I have with SupportCenter Plus (build 7007)
Problems I have with the ticketing system: 1. Mail fetching stops randomly. It's usually when it tries to reply to an email address that it can't reach. When I look in the system log the reason is usually something like "Error setting DELETED flag to the message with subject : (the ticket's subject). SO STOPPING THE THREAD 2. There is no option to set the system to NOT reply to certain contacts. Many of the messages that we get are from automated mailers which don�t have mailboxes. The email address
We want to use SMS. but We use a CDMA/CD in korea.
Dear OPM support team. We want to use the SMS. but We use the CDMA/CD in korea. So we use SMSClient program. We tested as follows. We used query syntax. insert into sc_tran (TR_SENDDATE, TR_SENDSTAT, TR_MSGTYPE, TR_PHONE, TR_CALLBACK ,TR_MSG) select now(),"0","0","01195743651","025887350", concat(SOURCE,MMESSAGE) from alert order by MODTIME desc limit 1; We received alert message to cell phone. Result, Memory Utilization is 31%, threshold value for this monitor is 10% But we receive once only. So
Windows Server - auto start PMP
Hi all, We have a number of our servers set to reboot each night. The server that is running PMP app for us is one of them. Is there a way I can have the PMP service start automatically once the reboot has completed. I notice the app starts, but not the service? Cheers, DP
View all open requests via an intranet page
Hi, We would like to be able to have all users view all open requests (not just their own), is it possible to publish all open requests via an intranet page where the page would reference the source data in ManageEngine to ensure realtime data. Regards Neil
extend NBAR classification by PDLM
I have added a new .pdlm File from the cisco.com Website to my router to classify the SAP Traffic (sap-msg and sap-app). I have updated the config to load the pdlm File and all of that seems to work fine. But on the NetFlow Analyzer I can't see anything of those changes. In the list of the supported Protocols it is not mentioned. Do I have to add any extensions to NF Analyzer to recognize that or is it not possible to classify any other protocols than the ones on the website manageengine.adventnet.com/products/netflow/help/nbar/nbar-supported-applications.html?
'Execute program' actions are not working
Existing 'Execute program' actions stopped working after we upgraded our Applications Manager installation with the latest service pack (Build 8300). It seems that the application manager cannot really execute the scripts located in its working directory. However, stdout logs state that the script was executed. Following line can be found from the the stdout log: 28 Aug 2008 11:45:34:662 MEAM: FAULT -->Executing command ..sh ./testi.sh from /data00/appman/AdventNet/ME/AppManager8/working This script
Problem With OpManager Snapshot View
I apologise if this question has been asked already, however I'm currently having a re-occuring problem with OpManager, in that when I access the SnapShot view of any of my servers in OpManager the CPU, Memory, Response Times, Disk utilisation Graphs do not show any data. The graphs are blank. When I also access the other performance monitors which i have added I'm told that there is no data available. However if I Test the monitors then I get a positive result. The only way I can seem to be able
"Workstation" scan & Windows 2008
Has anyone had any success in scanning a Windows 2008 Server with SDP 7018? Nothing seems to work - I'm getting "Connection to RPC server in the workstation failed." every time. I've tried disabling the firewall, but that hasn't resolved the issue. Any help appreciated.
Alarm Escalation Problem
Why is it that when i configure an alarm for a business view, all other alarms are included even though they are not member of that group. what i understand is that it should show only alarm for that particular view. please check. thanks..
test
test
7018: Bug in viewing contracts
I'm running into what appears to be a bug in how 7018 handles the display of contracts. For reference, I have 46 expired contracts and 51 open ones. If filter is set to "Open Contracts," everything works normally. You can scroll through pages and change how many items show per page without any problems. If filter is however set to "All Expired Contracts," next page, etc., does not work. In my case, when first selecting "All Expired," SDP comes up "Showing 1-25 of 46." Clicking the "next page" icon
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