Manual Surveys not working correctly. BUG?
I have set up a survey and have tried to manually send a survey to a requestor through the actions menu.
I have set the "Send Survey every time" to "0 requests are closed." as i do not want the surveys sent automatically, but only when I manually send one from the actions tab.
When I send the survey, it uses the IP address of the server in the survey link. In addition, the email content is not correct. Here is the what the content should be:
Here's what is received:
As you can see, it's using the IP address of the machine, and it's reverting back to the default message. What's more strange, is that it is inserting "null" where there wasn't a variable.
Any ideas?
I have set the "Send Survey every time" to "0 requests are closed." as i do not want the surveys sent automatically, but only when I manually send one from the actions tab.
When I send the survey, it uses the IP address of the server in the survey link. In addition, the email content is not correct. Here is the what the content should be:
Dear $RequesterName,
Please help us improve our service by completing this short survey. Your feedback and comments will help us to improve our service. We appreciate your time here.
$SurveyLink
Regards,
Bruegger's IT Department
Here's what is received:
Dear Christian Campbell,
Please help us improve our service by participating in this brief survey.
Kindly follow the below link to take up the survey :
http://192.168.11.163:80/sd/SurveyDetails.sd?surveyMode=newSurvey&surveyID=1501&userID=14
Thanks and Regards,
null
As you can see, it's using the IP address of the machine, and it's reverting back to the default message. What's more strange, is that it is inserting "null" where there wasn't a variable.
Any ideas?