button "REPLY" in the SDP
Hello Support team, I have a customer (ETERNIT). He would like of a feature new in the SDP. In the answer of request of user, there was the button REPLY. Today for to answer is used the e-mail or in add notes (actions). Anderson Carvalho. INSPIRIT TECNOLOGIA E SISTEMAS.
Search user accounts who are members of several specified gr
I would like a way to search for users who are members of several chosen groups. The reason is users change positions within the company, and do not always lose the security rights that are not supposed to follow into their new job. This due to bad communication between HR and IT, but nevertheless is an issue Thomas Mjelde
Scheduled Reports File location
Is it possible to have a scheduled report go to the same location and have the same file name everyday? So it overwrites the previous file. Thank you, Martha
Extra Spacing?
Hello, Can someone please advise me why when I paste a series of logons with a comma & space between each one they are added to the search field with an extra space & therefore will only find the first user? Why can I not paste in a series of logons to search surely this is a daily task?
Hiding "license key" field from the technician vie
In the roadmap for the 7.5 release I found the information that for Custom Request Forms it will be possible to: "Ability to hide certain fields from the technician view also. " Will this be available for software as well? Because it would be nice if the would be the opportunity to hide the "license key" field for some technicians. Best regards
Software - non-scannable items
Hi, Over a year ago I asked if there was a way to add software items into the system that are not scannable, and be able to assign it to a workstation. An example of this is Microsft Client Access Licenses. These are licenses that don't get installed anywhere, but need to be accounted for. For example, for every client who has acess to Microsoft Exchange, they must have a CAL. It's important to be able to track that we have enough, and attaching these to a workstation would be the way to do it. I
Opmanager linux
I tried the linux version of opmanager and the install went fine. When I tried to start it it failed. There seemed to be some libraries missing. Opmanager seemed to be looking for older versions of some libraries. I gave up and tried the windows version. The windows version works great. I hope to get the linux version up.. Thanks for the great software.
Searching within additional fields
Hi, it would be good if information stored in additional fields would be included into the search. And to have the possibility to select the fields to search in. Additionally it would be good if you could search in all categories at once. Best regards!
Email Link
Have fields that contain email addresses open the default email application for quick communication with the user.
Timekeeper in SC+
Hi Is there any timekeeper (like in a Taxi) where you set up a start fee, and add time automaticly, and requesting info/input from supportperson before he could leaving to the next request? This could be a nice feature.
Pass through problem
I'm unable to configure the "pass through" authentication on my SDPlus. I'm running on 7017 version and when I check the box to enable "pass through", on a vista PC I have a blank page and on a XP PC, I have the normal page where I need to complete my credentials. What is the best way to configure the "pass through' authentication? Did I made some mistakes?
Some requests / problems while evaluating SDP 7
Hello, at the moment I am trying to implement our processes in SDPlus. Therefore I would like to suggest some more possible features: 1. Signing process In some cases it is necessary for us to have two people to sign a purchase. At the moment there is only the possibility to select one person. 2. Editing AFTER delivery Sometimes additional information or documents are available after finishing the purchasing process. Therefore it would be great if we would still be able to edit it and attach information.
How to create SD as an icon on desktop of the entire network
Hi Need to know how we can have service desk as an Icon on desktops of each comp in the entire network.. So that user can click that to acess login page instead of typing the url on the explorer each time..
7.5 Beta or 7.019 patch?
I am new to the upgrade process. Currently we have the latest production release of ServiceDesk. Since we have MSSQL as the back end db, we are suffering in regards to certain functionality (Auditing, Surveys), as well as regular functionality (memory leaks, sso sign in issues), and new features for the 7.5 release (customized forms). My question is...will there be a 7.019 patch released separately from ServiceDesk 7.5? If so, when is it scheduled to come out, and what does it fix? If we are required
Hotfix 7019 Released
Dear Users, Hotfix version 7019 has been released. We regret for the delay in this hotfix. Refer the below URL, http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=& Thanks & Regards, Jeykar
Survey, Close, High CPU problem
I was previously on version 7015. I enabled the Survey for every 5th request. It worked fine until we had 5 surveys completed. After we had 5 surveys, it would not send out any more surveys. I was able to manually send out a survey, but the automated function was not working. I upgraded to 7018 and now when I try to close a request, the cpu on the server maxes out with these two processes using all the cpu: java.exe, mysql-nt.exe. The request also does not close. Once I stop and restart the service,
issue with colour of envelopes when acknowledging a reply
Hi I have using version 7015 Normally, when viewing requests you can see if a customer has responded because the envelope changes to red. We have added a notification rule so a customer gets an email to acknowledge that their email reply has been appended to the ticket. The problem is this automatic response results in a history entry in the request that changes the envelope to green! Thus we can't tell if the customer has responded..... Has anyone else experienced this? Tim
Event Analyzer service doesnt appear to be working
I installed Event Analyzer and manually started the service. I had the software icon in the system tray and was able to launch the web client and view reports. Events were being logged into the software. I logged out and logged back into the server, and now the software icon does not show in the icon tray. The Event Analyzer service is running, but I cannot access the web client. As a note, this software was installed via RDP and not on the console. Please let me know what I need to do to make sure
Products feature request
Products are described by waranty period and price, meaning that it is the specific piece of HW or SW or service. If I have 88 pieces of one switch, type XYZ, with different serial numbers and different date of purchase, it is quite complicated to associate the product with an account, and then insert request to Contact which is NOT asocciated with Product. Suggestion: - product type, product name, product manufacturer should be common - product serial number, passwords, IP address should be account
cannot view closed tickets after changing the port
hi there ^ i had to change the port 8080 to 8090 on service desk plus. this worked fine. now i cannot view closed tickets in the report before the port change. when i�m clicking on the request, a new tab opens in firefox 3.0 the message is: no connection to servername:8080. is there a workaround availible to solve this problem? thanks in advance ;) winnie
SNMP trap receiver
I use Oputils on the same server as OPmanager, which I need to receive traps. Is there a way to permanently turn off the trap receiver?
Feature request: iPhone web app for support staff
Would be great to have a iPhone webapp (or app) for the support staff. Shouldn�t be that hard to make :-) With basic features to follow up cases that comes in... Would like that :-D FXDB
Newly created AD user, Not enrolled user counts not updated
I have created new AD user, but the "Not enrolled user counts" not incremented. Even I use this new ID to enroll, the "Encrolled user counts" no incremented. Any fix to this?
Where Can I configure the SNMP settings in Application manag
Hi, I Can't find the SNMP configuration in the "admin" tab, Can you tell me , How can I configure the SNMP settings ? I means, I want to config the SNMP lobal settings instead of change this settings one by one. Like as, OP, I can set it in the "admin" tab or set it when discovery network. Thanks
System Process
Every time when I generate customized report I get System process events no data available. How can I remove the sytem process events out of the report
[Linux] run service NOT as 'root'-user
Hello everyone, I am currently running NetFlow Analyzer (build 7002) on a Suse Linux Enterprise Server 10. I followed the instructions and everything went fine. Except for one little thing: 1. the default runlevel on my server is '3' and not '5', so the server would not restart after reboot. I would recommend to put the startscript to both /etc/rc.d Folders I was a bit disappointed that I had to install everything as root user. As you are using only unpriviliged Ports (8080, 9996 and 13310) it should
I Can't approve a PO
I Add a PO and send for approval but nothing happen. In the email just appear a link to view the PO but I don't find a way for approve
Warrantyexpiry and expirydate in resources table.
Hi, Just queries what is the difference between warrantyexpiry and expirydate in resources table? thank you. einas
Rename or delete administrator user
Hi SC. Is it possible to change the username of administrator user or delete and create other user with this role. Best regards.
Pricing assets
Hi, When I buy 1000 nodes for SDP. Is that 1000 active scanning nodes? Or everything that I put in the assetspage? Thanks
problems with business rule
hi: when i set business rule,it seems there are some problems in this module. my business rule as below: If requester is guest,change request status to OnHold.But the rule doesn't work. please help.
Active directory User Name Issues
I've been handed the project to implement service desk plus in our company. I'm getting up to speed on it currently and have found an issue. When we import or sync users from Active Directory, it is setting their username in Service Desk Plus to their login account name instead of pulling in their username from the Display Name field from AD, it does import about 3 users correctly thou. Our domain was migrated from NT and is currently in mixed mode if this has any impact. we are running Version :
API Please!
Hi I have been evaluating Support Center Plus and I have to say, I love it and will be buying it shortly I am a developer and I understand the need to protect your own code, I love the fact that you have a all in one install the gets it all ready for use, however that is also the only bad point. There are updates to Tomcat, Updates to mysql, other components etc. I simply do not want to expose the application openly to the internet. There are alos quite a few things I would like to customise that
MSSQL User Permissions
When using SQL Server Authentication, what permissions does the user name being used need to have? I've been able to get everything migrated and up and running on MSSQL, however, it doesn't appear to be collecting any data.
Need to generate a report on mean time-to-closure
Hi all; I need to generate a mean time to closure report on a weekly basis for all closed tickets as this is one of the metrics I have to report on to management. Nothing is obvious in the systems canned reports and my attempts so far at creating a report that shows this data should at best be described as woeful. Would anyone be able to provide some ideas or assistance for me. Keep in mind that I am not a SQL guy, in fact I can barely spell SQL. So if you would keep it simple I would appreciate
Release of CAFM FacilitiesDesk 5
Dear Readers, Its pleasure to do the honours!! We are happy to post the release of FacilitiesDesk 5. The new and salient feature inclusions in this version are: ** AutoCAD integration ** Room booking ** Enhanced requester login ** Maintenance Templates ** MSSQL Support And FacilitiesDesk is now available in Chinese and French. For more details on this new release pl view: FD 5 can be downloaded from, manageengine.adventnet.com/products/facilities-desk/download.html Website: manageengine.adventnet.com/products/facilities-desk/index.html
Loading MIBS - Frustrated!
I used the trial version for 30 days and was able to load the MIBS i needed for Motorola Canopy SM's, BH's and AP's easily and they worked. I have sense purchased the program and loaded it onto my server and deleted everything off of my laptop! I am not realizing that was a HUGE mistake where i could have just ran a backup and I would have been fine. Well now that I have a "Fresh install" on my server, I cannot get ANY of my MIBS to work. They all load fine in the MIB Browser. I make a custom template
MRTG-style "peak" reporting
Hi, I've probably asked for this before, but it'd be really nice if the aggregate tables in the database (hour, day, week, whatever) could also store a peak value for that time period as well as the average. Then you'd be able to have MRTG-style historical graphs with four lines on them instead of two - average in/out and maximum in/out. thanks, alec
users with computer Login restrictions
A report to show users who are allowed or disallowed login to a specific group of computers. Ed McCauley
How to custom report?
I have this query: SELECT AaaUser.FIRST_NAME 'Usuario', SystemInfo.WORKSTATIONNAME 'Estacion de Trabajo', SoftwareList.SOFTWARENAME 'Nombre del Software', SoftwareLicenses.LICENSEKEY 'Licencia Instalada', swinstallationkeyinfo.PRODUCTKEY 'Licencia Detectada' FROM SystemInfo LEFT JOIN SoftwareInfo ON (SystemInfo.WORKSTATIONID = SoftwareInfo.WORKSTATIONID) LEFT JOIN SoftwareList ON (SoftwareList.SOFTWAREID = SoftwareInfo.SOFTWAREID) LEFT JOIN SoftwareLicenses ON (SoftwareInfo.LICENSEID = SoftwareLicenses.RESOURCEID)
Next Page