Using Business rules to route email to use specific template
SDP 7
Is there a way to associate request templates when using business rules that are set for email routing on subject (for instance)? It is easy to setup the rule to assign to group / category, however if using a template that includes templated Tasks, using the business rule method does not get the same automatic assignment.
Is there a way to associate request templates when using business rules that are set for email routing on subject (for instance)? It is easy to setup the rule to assign to group / category, however if using a template that includes templated Tasks, using the business rule method does not get the same automatic assignment.