Time Spent Reports
Time reports seem to be inconsistent. If there is more than 1 entry, only the last entry is calculated according to the functions chosen.
Is there a fix for SD that will calculate ALL of the time spent on a call regardless of the number of entries?
Thanks.
Jonathan
Service Desk
Version : 7.0.0
Build Number : 7012
Is there a fix for SD that will calculate ALL of the time spent on a call regardless of the number of entries?
Thanks.
Jonathan
Service Desk
Version : 7.0.0
Build Number : 7012