Additional text or fields
Hi We have a lessons learned and review stage in our change process where the technicians are expected to complete prior to closure. We would like to add additional fields to this stage but can't see a way of doing it?
Saml authentication failed with error code 100
Hi I'm configuring saml idp-initiated login as a SSO solution for ServiceDesk plus version 14.3. but it gives the error "Saml authentication failed with error code 100" (error screenshot is attached ). On this page: https://help.servicedeskplus.com/saml-authentication-2$troubleshoot
Double password prompt
Hey guys, Any idea why i am getting a username/password prompt twice? (I posted this earlier also)? This happens when i open my IE or firefox and i browse to my local installation at http://localhost:8080. A first popup appears asking for a user and password combination. I can type in anything i want, it won't accept any credentials, no local, no administrator, no domain accounts... nothing. So i cancel that first prompt, and i'm taken to the 'normal' Servicedesk Plus login page. (pass-through authentication
Disable AD Computer Object based on Asset State in SDP Assets
Hello All, We're working on creating a Service Request form for the Service Desk when an asset is being decommissioned or replaced for a user. In the decommission form, the Service Desk will include the asset in the asset field to identify what asset
ADManager kicking other web services offline?
Hi there, I've just installed ADmanager plus on a server which also hosts an IIS service for some printing software. The issue I have is that when ADMP is not running, the print web portal works, and as soon as I start ADMP, the print web portal times
'Systems Requiring Reboot' does not show any Linux machine
Hello, I am evaluating the PMP for CentOS and Ubuntu. I noticed that the 'Systems Requiring Reboot' has never shown any Linux machines even reboots are required for those machines. Any help is appreciated. Ryan
Discovery sync from add-ons doesn't turn off
Hi, I have "Discovery Add-On Devices" turn off, but still, after adding devices in NFA, they pop up in inventory as unmanaged devices. This setting should prevent that? No? Version is Enterprise, 12.6.141
Reports - Export a project with tasks and milestones
Hi, I have found out you can export Projects through Reports into .xlsx and from there you could save and use as template, edit and import into Project module again. What would be the query to get these results? Project ID, Milestones, Tasks Would appreciate
Dcconfig.exe high disk usage on newly built pc
This pc is so new it literally got run up 3 weeks ago. Periodically dcconfig.exe is running, hammering the hard disk such that it goes to 100% utilization, then the fan on the pc goes nuts, then the user reports incredible slowness on their pc. Is there
API access for custom computer fields
We've created a custom field for computers and I need to be able to update the fields via API calls. I can't see any documentation for this in https://www.manageengine.com/products/desktop-central/api/cloud_index.html Is this currently possible?
Query to get Survey response info with count of number of survey given by customer
Version : 14200 DB : PGSQL OUTPUT : Query : SELECT aau.FIRST_NAME AS "Requester", ti.FIRST_NAME AS "Technician", Longtodate(srm.responsetime) AS "Responded Time", srcmt.COMMENTTEXT AS "Comments", ad.ORG_NAME AS "Account", sra.VALUE AS "Rating Value",
Integrating Telegram with OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on integration with Telegram at https://www.manageengine.com/network-monitoring/help/integrating-telegram-opmanager.html
Integration EndpointCentral -> SDP not working
Hello, The integration between Desktop Central and Service Desk Plus doesnt work. In log in SDP we can see: [com.adventnet.servicedesk.setup.util.DCCommonUtil]|[INFO]|[347]: Opening connection to oursite.pl:8,383...| [13:48:49:529]|[01-18-2023]|[com.adventnet.servicedesk.setup.util.DCCommonUtil]|[INFO]|[347]:
Updating all old tickets Categories with New Category
We are currently revamping our categorization - Incident category, sub category, items. What is the best way to update all of our older tickets(have old categories) with the new categories? Is it possible to export a list of tickets that use an old category
server reboot process
I'm troubleshooting some issues on servers that only happen after patching from EndPoint Central. When we set a post deployment reboot in a policy how does the agent actually make the server reboot, does it call the shutdown.exe command, or some other
Continuously Deploy Software
I have a question inspired by the post here: Use Dynamic Groups for Software Deployment / Configuration (manageengine.com) If I have a piece of software that needs to be installed on all servers in a group, and automatically reinstalled if someone uninstalls
Solution images
I have created several solutions in MS Word. They have images in them. I open the word document and copy and past it into the solution so that I don't have to type it. When I do this the images are there. They look fine. I save it. Later when I come back to the solution the images are gone. And the images are not in the inline images directory either. Thank you Christina
CLI Device Template
Hi, How can I manually assign a different device template? I have some Brocade G620 SAN switches that are being assigned the general "Brocade Switch" template which executes the wrong commands to get the running config. I need to force a change to the
Error: EventData has more than 2GB so need to disable eventcollection
We Recently started seeing this message for 2 of our DCs EventData has more than 2GB so need to disable eventcollection In addition to this message the ADAuditPLus server appears to be consistently bogged down, CPU wise. We have two DCs in the domain
Asset Scanning is Locked
This morning I open Desktop Central and I see there are 133 machine failed scans. I open the section and every machine in the list is displaying "Asset Scanning Is Locked". I have been fixing machines with this problem and there is no way I am fixing all these machines manually anymore. Has anyone else had this problem and been able to fix it? I haven't had time to research this problem much but I hope to later today or over the weekend. Ed
O365 Patch Deployment user notification
Hello, We have O365 running in our environment as of last month. I have noticed and so have many users that Endpoint Central now deploys O365 patches during the specified time but only gives the user 5 minutes to close Office apps. There is an option
Single user multiple departments
We have a single admin assistant who is serving three departments and needs to help with submitting the requests and she has "All their Department Requests" under "Requester allowed to view" Currently we have her placed in Department A by way of AD and
ManageEngine Supportcenter Plus - version 14.5 - Build - 14504 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14504 (Hotfix release). Please refer to the Migration path and the read me available to upgrade your SCP instance. Issues Fixed : SCP - 6318 : Support rep name
PowerBI Connector - Waiting for other queries
Hi all, I've recently started using the PowerBI connector for Service Desk Plus Cloud, and I'm having some trouble loading the data from Service Desk to PowerBI. When I try to request the data for the tables I need, I am consistently hit with "Waiting
Assigning tickets to Technicians
We have a shift pattern in our IT department. one starts at 07:00am - 5pm and the other is 10:00am - 8pm. I would like to set ticket allocation so that Technician A who starts at 07:00am gets all the tickets logged and no tickets are assigned to Technician
Service Catalog
Hi as part of the update of our service catalog we would like to create a new catalog and delete the current one, except that we would like to do it without having an impact on the end user, the idea is to create new service categories and new templates
Wich password to export reports
when exporting reports it asks for a password. what is it?
Query to get list of Request created from Maintenance schedule
Version : 14200 DB : MSSQL / PGSQL OUTPUT : Query : select wo.workorderid AS "Request ID", wo.title AS "Subject", wotodesc.FULLDESCRIPTION AS "Description" from pmtasktoworkorder pmtw INNER JOIN workorder wo ON pmtw.WORKORDERID=wo.WORKORDERID LEFT JOIN
mouse scrolling is not working in the Business view map, for this reasons we are not able to see all devices in the single Business view map
How to trigger a Webhook when an Approval Level is Approved?
I would like to trigger a webhook when an approval level is completed What's the best way to achieve this? In Custom Triggers a Webhook is available as an option to: Request Problem Change Release Project Task BUT not on: Note Notification Approval Level
Review: DataSecurity Plus through 2023
DataSecurity Plus' 2023 updates allow you to audit more data sources and offer updates to security and other functions. Here are some of the most impactful changes and features that make DataSecurity Plus more adept at data-centric security: Launch of
Notification 02
I encountered an issue with the "request timer actions" feature that I create to send notification by email when the technician is not assigned However, the issue is when using it to send notifications for templates that require approval. When creating
OpManager's mobile app
How to create dynamic dependency between 2 fields?
Hi! I am trying to create dependency between 2 fields using form rules and script. First I will have to select the site like HU, RO, IT And then I have a dropdown pick list called "Clinic" to list all of the options that is corresponding to the site.
RecoveryManager Plus rolls out build 6074
We are glad to release the latest version of RecoveryManager Plus, build 6074. Enhancements: SSL Certification Tool: A completely revamped SSL certification tool allows you to easily apply SSL certificate for RecoveryManager Plus with just UI-based actions.
Requesters Dashboard!
Dashboard and score functionality for requesters. Many users do not want to enter the self-service portal. Most of them register ticket through email or enter the self-service portal very limited. If the ServiceDesk Plus provides them with a graphic dashboard,
Integration of EC with Tenable
Hi team, We are interested to try EC integration with Tenable.sc but we need to know if the Endpoint Central only will read data from Tenable or can impact that environment as well? So basically we want the integration to works in a way that it reads
ADD new button in SDP
Hi ALL. I need provide possibility selfcreated asset report for my requesters/users. We create new report via MS SSRS. And now I add a custom link-button to go to the report. For example, using this link below I need to get to “Report1SD” with current
Trend Report Monthly ServiceDesk Requests
I'd like to create a report that shows how many tickets were created per month over the last 12 months and display a line graph with the results. How do I do that?
Automatically link incidents
We have an on-premise version of Service Desk Plus. We receive lots of duplicate alerts into our service desk plus instance via email. These alerts come from the same requestor. I have an idea but not sure how to implement it within the system or if it's
Next Page
