How define 2 Local Repository in Endpoint Central?
How define 2 Local Repository in Endpoint Central?
[SOLVED] Discovery > Agent Configuration not working
I've already opened a support ticket several weeks ago but I haven't received a response in almost 2 weeks. I will try posting here to see if I can get this issue resolved. Ticket Id #7959116 Service Desk Plus Version: 13.0 Build 13007 Endpoint Central
Ping to gateway
I had discovered the sophos firewall and meraki switches and i need to start ping to ill gateway if response is not there alert should come. I tried the wan monitoring but its only support on cisco device who have write community supported. Please help
Search feature not bringing back expected results
We are seeing an issue where Search feature not bringing back expected results. This is mostly searching using the Requests > Default Search where know tickets with know text do not show up in the search.
PMP ApiKey
If I generate an apiKey for a user and set the key to expire in 90 days, then in 30 days generate a new apiKey that expires in 90 days, is the first key still valid for the original 90 days or does it get invalidated when the second key is generated?
Elastic Search indices filling up the drive
Hello ! I have an issue with my Exchange Reporter plus installation. As the DB size is approx. 50 Gb, I found this morning that the elastic search indices (Exchange reporter plus \ Elastic Search \ data \ nodes \ 0 \ indices\ ) directory is growing up
Prevent the balloon notification from showing up?
How to Know If Your Child is Ready to Learn How to Sew When it comes to children and sewing skills, the very first question most parents want to know is “Is my child ready to learn how to sew?” This question even bothers those parents who sew themselves
Move ServiceDesk Plus to another server
Hello everyone, I have an on premise server running ServiceDesk Plus that was infected so I have to create a new one. (I detected an exploit file on the root folder of the tool). I have read differents kb on the official site, now I have the new server
Using Windows Security Metric as a Criteria for NAC
I wanted to test NAC on Endpoint Central and wanted to check to see if the computer has an antivirus installed and updated. I thought the easiest way to accomplish this is by checking Window's Security. Does anyone know how to check that?
Auto create new ticket based on checkbox submission
Hello everyone! I am fairly new to learning the in depth features that Manage Engine Service Desk Plus provides and I'm hoping you may be able to help me out with something I'm trying to accomplish! I am currently setting up a "New Hire Request" template using the "Resource Info" area to contain the fields, drop downs and check boxes. I have a resource setup as follows. "Hardware Needs: Laptop, Desktop, Desk Phone, Cell Phone". This is setup using check boxes. My question is... Is it possible to
[SDF-103120] Disable on hold scheduler
Hi, Can we please get a global option to disable the "On Hold Scheduler" that pops up whenever the request status changes to a status that stops the clock? We have set up field and form rules that in some cases automatically changes the status and this
Change in ACS SAML URL and Identifier(Entity ID) for ServiceDesk Plus Cloud customers in Canada DC.
Dear Customer, Greetings from ServiceDesk Plus Cloud support. This post is to notify that we will be enforcing a change in format to the ACS/Reply URL and Identifier(Entity ID) on Friday, the 25th August at 9:30 AM Canada Time. From that point onwards,the
[White paper] Conquer configuration management woes with OpManager's NCM add-on
By employing OpManager, you can adeptly supervise the realm of network monitoring, ensuring meticulous control. Yet, in today's intricate networking landscape, configurations hold a pivotal role, often regarded as the heartbeat of networks. This underscores
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with few enhancements. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
Keywords \ tags for request templates- to ease search for end users
Add the ability for Requesters to search for the keywords on the requester portal and the templates will be suggested. As an app admin, I want to define templates per team and ease the search for the end user. The EU will type app name, and all the relevant
Add Created By and Created Date to all business rules, templates to ease admin work
when I need to sort or work with multiple changes on business rules and templates, I cannot know sometimes when I made the last change on the rule or disabled it.
Importing IP address details via CSV file to IPAM
Hello, I'm trying to migrate IP address data from our Access database over to IPAM. I'm doing so by moving the data into excel, adjusting the fields to reflect the correct values (Device Type specifically), matching the columns with that of IPAM's categories,
How to Associate Freemium License with SDP Cloud-based?
Hello, community, I recently received a freemium license for the SDP Cloud-based version, and I'm looking for guidance on how to properly associate this license with my account. I've searched through the documentation, but I couldn't find clear instructions
ManageEngine User Conference, Australia 2023
Hello folks, We're excited to invite you to our Australian User Conference in Sydney this year. Gather for a unique learning and networking experience during this two-day event. Place: Four Seasons Hotel Sydney, Australia Date: September 5-6, 2023 Why
Can't set closure rules based on support groups
Closure rules seem to be all or nothing. I would the option to be able to set closure rules based on support groups. For example, all Helpdesk Technicians should complete the woek log before being able to close their ticket. Apps Technicians do not need
Response SLA
Hello there, We are running Manage Engine Service Desk Plus 14.3 Build 14303. I would like to know if it's possible to set the initial response time clock to stop when a request goes to status "In Progress"? Without having to add any notes or work-logs.
My licensed Manage engine service desk Enterprise
I have a question regarding my ManageEngine Enterprise Edition licensed version. Could you please provide me with the details regarding the maximum number of users, technicians, and nodes that I am allowed to associate with the ManageEngine ServiceDesk
"My Approvals" Widget
Hello, Is it possible to add "My Approvals" Widget to the Self-Service Portal, where users (approvers) can view their pending approvals beside the main widgets; (My Summary, IT Announcement, My Assets) (SDPCloud Enterprise) Thank you. Ibrahim
Introducing free report bundles
Hi there, Are improper change implementations causing an avalanche of incidents? Are asset procurement delays hindering productivity? Who are the slackers on your help desk team? Get immediate answers to all these questions and more with Analytics Plus'
Introducing free report bundles
Hi there, Are improper change implementations causing an avalanche of incidents? Are asset procurement delays hindering productivity? Who are the slackers on your help desk team? Get immediate answers to all these questions and more with Analytics Plus'
Introducing report bundles for ServiceDesk Plus
Hi there, Are improper change implementations causing an avalanche of incidents? Are asset procurement delays hindering productivity? Who are the slackers on your help desk team? Get immediate answers to all these questions and more with Analytics Plus'
Report first worklog recorded in the ticket!
How can you report the first worklog recorded in the ticket, only the time of recording the first work log and its text is considered. Note: (Consider as first respond option is not selected in work logs)
SSO with LDAP authentication
Hi, 1. Can We enable SSO ? we are using standard edition with LDAP authentication? Environment Linux 14.0 Build 14003 MSSQL Rabbany
is AD authentication now working for non-windows?
is AD authentication now working for non-windows? previously, it was not available .........is it fixed now? we are using LDAP authentication instead but SSO is not possible so we are waiting AD authentication for non-windows. please share us the update
Auto-Close ticket 'Awaiting User Reply' in ServiceDesk Plus 14300+
I've attempted the method described here, but python keeps throwing errors even after installing needed modules (requests, xlrd) with pip. I used the files in Auto_Close_updated. Running on Windows Server 2022. Is there a more recent method I'm missing
who's got the silent WinRar uninstall?
looking to uninstall winrar from many computers in our environment. anyone have a script for this? Winrar was part of an OS image, not installed via Endpoint Central. thanks,
Query for PC's and attached Hardware
Would it be possible to get a query to pull the following information. Computer Name IP Address Last Successful Scan Date And then for each computer, I want to include the Monitor(s) that are hooked up to it and their "Monitor Type" and "Serial Number".
ManageEngine User Conference'23 - Australia
G'day Mates!! We're excited to invite you to our Australian User Conference in Sydney this year. Gather in Four Seasons Hotel Sydney for a unique learning and networking experience during this two-day event. We'll bring you in-depth product presentations
Upgraded to new MSSQL Server and now SDP will NOT start - CRITICAL
Hi All - I'm having an issue upgrading to a new MSSQL Server. What I did was create a full backup from my 2008 instance and then restore that on 2019. I then ran the ChangeDBServer.bat and it said everything was successful. However, when SDP goes to start,
How to block a specific hardware alert
Hi there. I'm setting up Ops Manager to monitor my servers & switches. I am getting alerts from most of my Aruba switches because they don't have an optional second PSU installed. It shows as a fan fail fault which I would like to block. The only options
Moving server without backup
Good Morning, I have a server running ServiceDesk 14.2 build 14201. Ther are some serious issues with this server preventing me from upgrading the software. It's also preventing backups from working. I need to know how to copy the active database from
Linux AD Authentication
Hello, Just wondering if AD authentication is still on the road map for ServiceDesk Plus when installed on a linux platform? If so, is there an approximate ETA for this feature? Thanks, Chris
Unable to run the application after upgrading to Servicedesk Plus 14300
After upgrading from 13000 to 14300 the service cannot be started. After running ruh.sh file we get an error: "Application startup halted due to mismatch in java version. Please restart the server or contact support." How can I solve this problem?
ServiceDesk Plus 14000 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 14000 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. Timer Actions for
Script to map picklist selections to category and sub categories.
I'm trying to find a way to map multiple picklist values to their respective categories and sub categories in bulk. Rather than creating form rules for each individual selection, I'm trying to write a script that will map these selections. var udf_char135
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