Use Dynamic Groups for Software Deployment / Configuration
Greetings! We'r required to deploy Splunk Universal Forwarder on every windows machines in our infrastructure. We'd like to automatically deploy the software on all machines that are freshly added to SoM (eg. newly installed servers / clients). Therefore
exclude non domain user from User log on Failures report
Hi, on my dc's I see thousands of bad user name errors from my exchange servers. Apparantly caused by a Microsoft patch that is still not fixed. I want to exclude these errors from AD Audit, I tried editing the rules under configuration, advanced configuration,
Some scheduled reports have failed with error Not enough port available after upgrading from version 12000 to 14006
Hi All, After we have upgraded the SD from 12000 to 14006, we have a problem to run some reports by schedule. When we run the report manually and then send it forward by email, it works just fine. But when we schedule a report and send it by email, we
change the User-Invitation Mail Template
Hi, the link in the userinvitation mail template is false. How can i change the Template? Thanks and have a nice day. Greetings from Germany
Change windows login/lock screen
Hi, My company have a needs to deploy background image to all our Windows 10 pro users desktop login/lock screen (not wallpaper). I see we can achieve this by replace the lock screen or using slideshow, either by registry edit, local GPO, or another way.
Subnet fully Used, but some of IP addresses not pinging
Hi team, Could you please advise on the issue below? I have some amount of subnets thats show correct results about Used addresses. But one subnet (/23) displayed strange results. As per OpUtils this subnet fully utilized, all IP addresses in Used state.
Supernet/Subnet edit doesn't work
Hi experts, I'm trying to assign Supernet/Subnet name and descriptions. But nothing changed when I saved this. Supernet/Subnet name fields still empty I tried to uncheck box "To get the device details using SNMP", but looks like it also doesn't work,
Challenge scenario of an asset in the hands of 3 people!
Consider this important scenario: Three users A, B and C use the same system)Asset) in 24-hour shifts. (because security personnel/support experts must be on duty 24 hours a day) In ServiceDesk Plus, only one person owns that asset, and if the asset status
[New Release] ADManager Plus' latest build 7212 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7212. Issues fixed: Product crashing when the GPO synchronisation activity is initiated in the backend. Issue in creating help desk roles if the role
Participate in ManageEngine's Pic or Treat Halloween photo contest and win spook-tacular prizes!
ManageEngine ITOM wishes everyone a happy Halloween! This spooky season, you could turn your Halloween spirit into a chance to win exciting prizes! Introducing ManageEngine's Pic Or Treat Photo Contest! It's the perfect opportunity to dress up in your
Custom view when requesters reply (or when the Icon is RED)
How I Can create custom view with these criteria: when requesters reply (or when the Icon is RED)
impact_details field
Hola chicos, tengo un problema con la API del service desk plus. Mi problema es que tengo el siguiente JSON que meto en "Input Data" en el apartado View all Requests. { "list_info": { "row_count": 100, "search_criteria": { "field": "udf_fields.udf_pick_301",
Reminder to upgrade your 32- bit server installed machines
Hello MDM users! This post is a reminder to upgrade your 32- bit server installed machines soon. The deadline to migrate to the 64-bit server for Mobile Device Manager Plus & Mobile Device Manager Plus MSP is 1st January, 2024. The reason for us putting
Restore Process
Before I go down a rabbit hole I need to ask a basic question. Initially we had our Production and Test databases for SDP on the same SQL server. We've since built a new SQL server just for our test products. I now am unable to take the latest backup
Common Agent Across Manage Engine Platform?
Is there any planning for a common agent to function between all of your services? ADAudit+, ADManager+, Log360, LogAnalzyder, Endpoint Central all installing agents is creating all sorts of failure points, CPU overloads (at collection times), and multiple
Change Requester or Site in the Ticket
How do you change a requester within a ticket? How do you change a ticket from one account to another?
Vulnerability database update stuck on "Download Pending" on a closed network.
I have a fresh install of Endpoint Central version 11.2.2340.1. After install finished, i followed provided steps for permanently disabling TFA. I then set proxy to "No Internet Connection" and turned off scheduled database updates. I used the update
ADAudit Plus File Server Report
Hello; Is it possible to get a report for file server the files not opened(or accessed) for a specific time. For example the files not opened for 1 year. There is File Read Access option under File Audit=>File Audit Reports=>File Read Access but I need
Mr Arun. Your Signature is large size, and I cannot comment or reply to to you on previous topics.!
I have installed and configured the Endpoint Central and Secure Gateway on both servers. Endpoint central is available on the internal network, but it shows a white page on the Internet! it's - build 11.2.2335.03 You have asked this question. Share :
Work Logs not allowing users to add an owner
Hello! First time forum poster here looking for some assistance with the request module in SD+. I'm running v14300 and one of my technician support groups has suddenly lost the ability to enter an owner on a worklog: Other technicians in this support
Unable to apply Interface Templates - OpManager
Hi Trying to configure Threshold settings for Interfaces in mass (for Switch Stack) as we get high amount of alerts on Threshold violations. We are able to configure this pr Interface, but since we have a high amount of Ports this does not work. What
Join us at the Endpoint Central Workshop and get certified!
Hello Everyone, We would like to invite you to our Endpoint Central Workshop in Toronto on October 30. Organizations are always in pursuit of enhancing their systems and streamlining operations. Given your organization's utilization of Unified Endpoint
UEM Product is not reachable!
I installed both UEM and Asset Explorer on the same server. Everything works well, but when UEM integrated with Asset Explorer, at the top of the Asset Explorer page, there is an error: "UEM Product is not reachable" and in the integration settings section,
Tag Remove
There appears to be now way to remove a request tag - I know I can remove it from the request. But you cannot remove it from the tag list - what if someone misspells of creates a bad tag?
Duplication Issue
I have implemented the "On Form Submit" script as shown in the attached snapshot named "Testing_01". However, when I click on the "Add request" button, the text is being duplicated as shown in the attached snapshot named "Testing_02". The purpose of adding
[SDF-77449] Field and form rules are not reflected on SDP mobile application
Field and form rules are not reflected on SDP mobile application..! these rules are working fine within the web app, but everything is broken whenever we trying to use a mobile app..! App build is: 11104 Mobile app version: 5.4 DB: MSSQL
How can we get REST API's for Users Filters
Hello Everyone, Is there a REST API's available to know, a) My Pending Requests (for Requesters) b) All My Requests (for Requesters) c) My Pending Approvals d) Awaiting for Updates e) Need Clarification Regards, Wajahath Farooq
Base Currency issue
Dears, I can't change the default base currency under instance Configurations and the filed is disabled.
Relationship between Regions and Sites & Departments
Adding the possibility of relationship between Regions and Sites & Departments. This is an attractive feature for capacity management. With this capability, IT managers will understand that: How many sites are there in Regions? And how many departments
Add Date and Technician to AD Fields?
How do I add the date to the Description and/or Notes field in AD when using a User Modification Template? I've tried %datetime% and %date% and it didn't seem to work. Also does the %technician% field works in Notes? It didn't seem to when using the User
Report on Windows Task scheduler
Is there a way to get create a report on Windows Task Scheduler, need a report of all tasks created in Windows Task Scheduler, and the service Account that is being used to run the scheduled tasks
[SDF-46395] Auto Assign based on First Response
Hello, I see a couple of old threads on this dating back years. Each time the response is that it's being worked on, and to look at the road map. I have never seen this mentioned on the road map and each time there's a new patch available this is literally
Google analytics
Hi, I was wondering if there was any integration with Google analytics on the support that customers see or anything similar to this? Thanks
QR Scan to open ticket
There's ticketing product that implements QR code scanning to open up tickets. Would be slick if servicedesk was able to do that, where users can scan a specific QR code that opens directly to a specific instance "HR, IT, Marketing, etc." , then fills
API - Modify "tags" attribute
Is there a way to PUT new tags onto a request? The documentation doesn't mention anything about tags as an attribute. We were able to succesfully GET requests with a specific tag by using tags.name in search_fields, but we haven't been able to figure
Upgrade from 14200 to Latest fails
Postgres unable to start Looks like the postgres upgrade is failing on updating to the latest version.
Patches/Updates Via Self Service Portal
Hi, Is it possible to have Windows and third party updates/patches appear in the Self Service Portal? We have some devices that are excluded from our normal patching routine due to them being in use 24/7. The device owners are supposed to manually patch
Link Multiple Changes to a Problem or Project
Often times, especially with a Project, we have the need to link multiple changes to the project. Or sometimes it can take multiple changes to resolve a problem. In either case, you can only attach one change. It would be nice to have the ability to attach multiple changes to either a problem or a project.
[ITOM online workshop Germany] Learn how to monitor your network devices, servers and apps effectively
In today's rapidly evolving digital landscape, the optimization of IT operations has become a critical priority for businesses striving to stay ahead in the competitive market. With the ever-increasing complexities of IT infrastructure, the need for efficient
Technician report
I'm running SD+ woth postgre I'm attempting to setup some reports on a dashboard showing inflow/outflow of requests and I'd like to show: # of tickets in the individual technician's queue # of tickets the individual technician has been assigned/picked
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