Hi there,

Greetings from ManageEngine!

Registrations for the second episode of ServiceDesk Plus Masterclass 2023 are now open! The focus of this episode will be on exploring how to effectively utilize  automations in ServiceDesk Plus for important ITSM practices—including incident and service request management, problem, change, and release management, ITAM, and more.

Moreover, we'll showcase how to effectively configure automations on the GUI to optimize different service desk tasks. We'll also show you how to bring in experts, customize timely actions, update stakeholders, and effectively carry out ITSM practices.

Key takeaways from this episode:

• Setting up condition-based actions for key ITSM practices.

• Automating technician assignment with algorithms to ensure tickets aren't left unattended.

• Facilitating communication between stakeholders, including technicians and business users, by notifying them of various activities across ITSM practices.

• Setting deadlines to complete various ITSM operations.

• Automating various tasks and predicting parameters using Zia, Zoho's AI assistant.

Date: August 31, 2023

Time: 11am BST | CDT | PDT and 3pm AEST

Duration: 60 min

CTA: Enroll now

Can't make it to the live sessions? We've got you! Register anyway, and we'll send the recording to your inbox.

If you have any questions, please write to us at hello@servicedeskplus.com, and we'll be happy to help.

Regards,

Jendra