Inline request merge history shows as "undefined"
Hello, Since a couple of months (and ServiceDesk Plus versions) ago, around 70% of all our inline request merge history entries show as "undefined" for both the technician and timestamp: This problem does not affect the dedicated History tab for any request,
Servicedesk Plus: Problem restoring data in a new server
Hello! We're trying to restore our SDP on a new pre-production server for now. Both SDP Builds ( old server and new server) are the same: 13012 The backup process in the production server finish with no problems. But when we launch the restoredata process
Dynamic Approval in SDP Cloud
Use case: Users requesting access to software or SaaS applications require approval from their reporting manager, as well as the owner of the application. The stage I approver will always be the requester reporting manager, so that isn't a problem. The
Edit exchange server
Hey there, just migrated our infrastructure to new (on-prem) exchange Server. Where can I change the Exchange Server IP in AD Manager plus? Thanks!
How do macroeconomic conditions shape the technology decision of businesses?
Hello all, In times of economic uncertainty, businesses first review their expenses, with a particular focus on technology spending. This covers the costs associated with procuring and maintaining their IT infrastructure, including hardware, software,
Syslog viewer doesn't work
Dear experts, I have Cisco switch with enabled Change Detection (it is works), means that syslog works But when I try to catch syslog messages via Syslog Viewer - nothing, empty list Could you please advise if there is something required to be configured
Webhook problem.
Hi.- I doing some research to send the information recopiled on "Create Single User" template via webhook to azure Automation account. The final porpouse is created a RPA to fill this values on another webpage. The problems is when i doing a test, webhook
NTFS Permissions Report Issue
We run several reports from ADManager for our own internal audit needs. One particular report that we run on a schedule is for reviewing NTFS permissions on 3 folders. Recently, the PDF report that gets emailed to the person who reviews it has been unable
Notification Profile no longer working
The notification profile I have configured for "Deleted Users" is no longer working since updating to Build 7202. This did work in the previous build. We're supposed to get an email with a PDF attachment informing us when a user account is deleted. I've
[SOLVED] invalid value specified for the parameter incomingEwsUrl
Hi recently Gmail forces to change tha password for the account. and when I tryed to update the new password in SDP incoming setup i get this error. SDP version 13007 the mail server is Gmail this was working fine before upgrading to lastest version.
Raw netflow data
Hello to all! Can someone explain, how can I add my raw netflow data to ME Netflow Analyzer?
Request tab links could show a count of their content, eg Tasks
I think it would be helpful if the "tab" links in a request gave some indication of whether they have any content. Eg Tasks, Checklists, Reminders, Approvals and Worklog could show a count of the number of items in them. For example, if there were 7 subtasks,
EOL of support to older Operating Systems
Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
Need assistance in identifying
Teaching Sewing to Children: When and How to Start If you’re a parent and a sewist, there is a high chance that your child has started showing interest in your sewing projects. Undeniably, teaching sewing to children can be a fun and bonding experience
How to populate user names in a request additional field (ESM)
Hi I need to populate a request additional field in and ESM instance with all users imported from AD which are not even the users of the current instance. Please advise me how to achieve this objective.
ADSSP request workflow with ADMP
Good day, having an issue with my ADSSP and ADMP integration. I have ADSSP configured for workflow when staff request to be added to groups. I have added a group as Requestor in ADMP with the appropriate role. When someone in the group that has not logged
Gina installation error
I've been having a problem for a few days with GINA installation. In log file i have this errors: ErrorMessage :: Couldn't turn off echo to hide password chars..Couldn't connect to \\K517\ADMIN$.The network path was not found.... com.adventnet.sym.adsm.common.server.NativeException
Errors creating and renaming Android Profiles
Anyone else having issues in he past week with renaming/saving profiles? I've tracked down in my account that if i create a new profile, save&publish it without making changes and then try and rename it, i get an error and the profile becomes corrupted
Schedule Dates Without Specifying a Time
When scheduling a begin or end date usually for a Change, it's burden to require users to select a time too. Especially down to the minute. That level of granularity is not usually needed. Maybe there could be an option to default to no time, or rather
ADAudit is not capturing event ID 4769
Hello, tell me how the problem was solved when events 4769 do not fall into the database? Events on domain controllers are present, the settings are similar to the topic: https://pitstop.manageengine.com/portal/en/community/topic/adaudit-is-not-capturing-event-id-4769
Add more fields to the user creation notification report
Hi Is it possible to add more fields to the 'User Creation Notification Report'? We would like to use this report to create a helpdesk ticket to provide hardware, so we're using a few custom attributes in our user creation proces. It would be great if these custom attributes could be included in the report that is sent when the users are created. Any help would be greatly appreciated. Thank you. Thomas
Client Request Rate Limit/Suspicious Activity Alerts
I wanted to see if it is possible to export out the Suspicious Activity Alerts in regards to the Client Request Rate Limit. From what I can see, we can only view that by selecting List of all Suspicious Activity under General>Security Settings>Advan
Report to show ticket count history for specific technicians.
I need a report that shows me the count for tickets resolved by specific engineers between certain dates in a table format. Is this possible?
Inline Images not available after migration to new windows server
Hello - We migrated to a NEW windows server over the weekend (same MSSQL DB) and now screen shots in "Notes" (and other areas) are not appearing. They are "broken". I see multiple threads there out about this being a common problem? Can someone please
Moving to new MSSQL Server and Database Name
HI All - We have successfully moved our SDP instance to a new Windows Server BUT we are still pointing to the same MSSQL Server. The purpose of this move was so we could have a true Prod and Test instance of SDP. Therefore, we need to point our "prod"
is it possible to push out ublock origin with a configuration
if so can be pushed to all users of a computer?
Resources Section in Request Template not shown
Hello, I wan't to create a new Eequest template with a resource section. In the technicans view, the resource section appears. For the Requester view i used the "copy from technician"-option, but the Resource section did not appear for the Requester.
Asset>Consumables - Lifecycle and Additional Fields
We are using SDP Cloud Professional. I want to add a lifecycle to a consumable asset and specifically want to include one of my additional fields called Store Room. Currently I have the site A and in site A there are two store rooms. I have created an
how to uninstall patch 11.2.2325.14
hi, after installing patch 11.2.2325.14 endpoint server don't start. how to uninstall patch 11.2.2325.14 I tried with updatemanager.bat but nothing happens after unistall patch
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14305 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14305. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please note the behavior changes mentioned in our read
View Changes in Kanban View
A helpful feature would be to have the ability to visualize Changes with a Kanban view. Ideally, you could select to group the cards by any of the Change fields.
ServiceDesk Plus is unable to send Emails
We're facing a serious issue. Our production system is, at the moment, incapable of managing emails. Please see the attached screenshots and logs for more details.
Active Directories Users Failing To Login after upgrade to build 12000
Failing to access manage engine service desk plus after an upgrade to build 12000. All active directory users are returning "Username or Password is incorrect" we can not login as administrator as well, its giving same error. Database is PGSQL
Migrating to new Windows Server currently on Version : 14.3 Build 14304
Hi All - We have patched up to the latest SDP release. We now need to move our SDP instance to a new Windows Server. Our new Windows Server uses MSSQL. I thought I read somewhere the restore process is different now since we're on the latest version?
running a user defined template and I am now getting this error in the argument field.
[Updates released] [Zero-day] CVE-2023-36884 being targeted in the wild. No patches released yet.
Edit 1: Microsoft has released an update for Microsoft Office, providing enhanced security as a defense in depth measure. Further, Microsoft has also stated that installing this update will prevent the attack chain leading to CVE-2023-36884. More details
Running PowerShell scripts
As part of the new user process we need to set a default MFA number, this can be done with a simply script $TZUPN =$arg1 +'@ourdomain.com' Install-module Microsoft.Graph.Identity.Signins -Force -AllowClobber -SkipPublisherCheck New-MgUserAuthenticationPhoneMethod
Error in processing flows for device with ip X.X.X.X as template information is not received from the device
I added a Cisco 2921 router IOS version 15.4(3) to my system, which is able to display layer-4 & 7 traffic. However, I am continuously receiving an error message "Error in processing flows for device with IP X.X.X.X as template information is not received
Setting default values when bulk editing requests
We would like to be able to set default values for fields when bulk editing requests. This will save time on behalf of technicians who regularly need to reassign groups of requests to different groups, by having the site field prepopulated with a value
Grouping resources using a hierarchy.
Good Afternoon, Is there a way that you can group resources so they are in a hierarchy tree, example - a folder that shows Rochester and under that folder lists all the resources for that location. I know that we can create groups and add resources to
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